All reviews

Rating Breakdown

  • 5
    87% (522 ratings)
  • 4
    4% (21 ratings)
  • 3
    1% (8 ratings)
  • 2
    3% (15 ratings)
  • 1
    5% (32 ratings)
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5 / 5 Share

Aug. 24, 2022

Great app! it has worked well for all my variants. Although i've found it easy to use, i have contacted support a few times and they've always helped and solved my issue. 5 Stars

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2022

We wouldn't be able to operate on Shopify without this app. There were a few things that didn't work "out of the box" and Mageworx had everything fixed within 24 hours of placing a support request. You also need to set up a product rule not to display the duplicates that the app creates, but once that's done, it works like a charm.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 20, 2022

I did not realize Shopify only allowed three options so I bought and installed Advanced product options. I ran into some issues getting color and image swatches to show up, so I placed a support ticket with Mageworks and they had everything fixed by the next morning. Great product and amazing service.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2022

Advanced Product Options is a great app. The developers really thought it through well, considering the limitations of Shopify. Also, the Mageworx support team is excellent. Each time I have reached out they have gone above and beyond to address my concerns and help with solutions. Love it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 6, 2022

Causes us so many issues, creates an additional sku every time which messes up the back end with thousands of products showing. The item does not show in the checkout so customers are constantly on the phone asking if the item has been added or not. Just causes a complete mess to your skus.

Using app

12 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Thank you for your feedback. We are truly sorry you faced difficulties while using the app. As you may know, Shopify doesn’t allow third-party apps to change original products’ prices at the checkout without using the standard variants or cloning the product. So to make it possible to pass the selected options to the Checkout, the app generates a custom product variant for each unique combination of options added to the cart. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one. As for the Checkout issue, you may address us at [email protected] and our support team will check it. We've reviewed your previous tickets submitted several months ago, there were incompatibility issues with the third-party drawer. Unfortunately, no app provider can guarantee compatibility with external plugins. Thank you.

5 / 5 Share

June 30, 2022

This app is superior to other product option apps I've tried — finally a solution to not having a duplicate product in checkout! The support team works fast and has been very helpful with answering questions. Highly recommend!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2022

Great functionality and phenomenal tech support. They're prompt and they've always fixed any problems I've had.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Fantastic app. Does all of the custom options that we needed for our assortments and was very easy to setup. We had one issue that required us to reach out to customer support, but Angie and Polina were amazing. They understood our issue the first time and were able to make the edits needed to resolve it quickly and accurately. This app is a must have for our shop! Update: The team is all fantastic. We've had a couple of additional issues come up as we've started to use additional parts of the system. Custom choices were not displaying the way we wanted on packing slips. We sent a message to the team and they were (once again) very quick to make edits to our packing slip so that the information displayed the way we needed. Can't say enough about their fantastic service!

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 1, 2022

I needed a different format of variants because of customisation and tested out a few variants apps. Only Advanced Product Options met my needs. What made the biggest difference was the support I got from their team. Valentin (thanks again!) and Angie were extremely supportive and responsive in helping me get the options to display correctly. I could give them collaborator access to help configure the parts I didn't know how to do or did wrongly, so I really appreciate their support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2022

Great App. We uses it extensively throughout our site. Customer service team is amazing. Very responsive and quick to resolve the issues

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2022

Great app if you offer products with many different options that exceed the 100 variant limit set by Shopify. Saves you the time of manually filling in the price of each variant as well. The support team is also friendly and responsive.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2022

After 13+ years of custom building bags with hacks and patches to give my customers the chance to get the fabric / color combo they wanted on our site, I found this plugin (yesterday), and as of this writing, it is now fully in place and serving marvelously. BUT... It is the customer support / service during integration that blew my mind. VERY fast! Angie solved my initial problem, then kept the dialogue open, helping me close out additional concerns as I worked to integrate it. Just get this. Seriously.

Store

VEDAVOO

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2022

We use this app for our gallery online, the customer service from the team is amazing! They helped us to adjust some details even. Recommended

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2022

This app is what I am looking for. Also, they have very kind support. They always help me with my concerns in the app and responded very quickly.

Using app

13 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 28, 2022

Happy to find this app to allow more product options than what is natively available in Shopify. The customer support team is fantastic and a pleasure to work with. Thank you!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2022

Best options app out there. Customer service is amazing! They have helped me a few times with custom setup usually in 1 day!

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

April 12, 2022

I have asked for help a couple of times and Angie is just brilliant! She helped us every single time I have sent her an email and cannot be more grateful for how the website and app are working. Can definitely recommend the app and the customer service. Well done team!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2022

The team at Mageworx is great to work with! We can't thank them enough for the quick response to emails and their willingness to resolve any issues we had. And also explain the capabilities of the app in relation to what we have setup on our website. We look forward to continued use of the app and wish the team at Mageworx all the best!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2022

Max stars for sure! They have taken it to a next level with their customer support. Most helpful, friendliest and fastest support I have ever witnessed. They literally help with everything regarding the app, whether it is the set up, some design problems or something else. I didn't find any other app with that many option possibilities and they helped me reach my desired goal very quickly and conveniently. Thank you for premium value!

Store

thefuut

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2022

Great app! We host our shops on Etsy, and could not get the kind of customization of options that we wanted. This app helped us to limit the options that were available, based on other options that were chosen. Also, any time I have had an issue they have been quick to respond and resolve it. Would recommend this app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0