AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#603
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
13%
-
Less than a month
30%
-
Less than a year
28%
-
More than a year
20%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, quick responses, and helpful agents like Sadhan, Abhishek, and Rajat. Users appreciate the app's tracking features and the ability to keep customers updated on shipping status. However, negative reviews mention issues with billing practices, expensive premium plans, difficulties in canceling subscriptions, and limitations on carrier support. Some users found the app to be overpriced for the features provided and experienced challenges with functionality and customer service.
Highlights
Review RSS Feed
All reviews
Feb. 8, 2026
Great app with very helpful support. Karan from AfterShip support was patient, professional, and solved my CSV tracking import issue quickly. Saved me a lot of time. Highly recommended.
Feb. 2, 2026
Great app. Lots of features, superb customer service - customers love using it!
Feb. 2, 2026
Worst experience I've ever had with any app. I've never left a 1-star review. But if you advertise with "$1 for the first month" on the front end, then charge $457 in usage charges during that same month, and then make the entire process to reverse it a huge pain it just feels like a setup. I've presented them with this fact as well: the literal reply from the customer service rep was "I'm not denying anything here". I either don't get billed or I charge back, simple.
Hello Clarendale Team, Thank you for taking the time to share your detailed feedback with us. We have shared the resolution on chat and email on 4-Feb-2026 and are awaiting your response as we have waived the extra shipment charges for importing 4K+ extra shipments over the selected 2K shipment plan. As explained on chat we are offering a promotional $1 for all our plans which have a set shipment quota, above which extra shipment charges will incur, this is something which is on the app listing as well as when you selected the appropriate plan in your Shopify store. Our pricing structure is designed to support businesses of all sizes, and the $1 promotion is intended to help merchants explore and evaluate our features to determine whether the solution is the right fit for your needs. We truly value your feedback, as it helps us continue to improve. While we understand it can take time when testing out new apps we always recommend to check the features and limitations to avoid potential issues in future. Please be assured that our team is always here to support you. Should you have any further questions or require assistance, feel free to reach out to us via email or chat at any time. Thank you for your time and consideration. Warm Regards, Harsh Saxena Team AfterShip
Jan. 28, 2026
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