AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,785
chart
#302
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
53%
-
More than a year
23%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer service, quick problem resolution, and helpful support team members like Garvita, Shreyasi, and Aditya. Users appreciate the ease of integration with Shopify and the app's tracking features. However, negative reviews highlight issues with customer service, billing problems, and confusion around pricing and features. Some users found the app expensive and difficult to navigate, while others experienced challenges with the trial period and subscription management. Overall, the app seems to offer valuable tracking capabilities but needs improvement in customer service and pricing transparency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 15, 2024
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Using app
--
Total reviews
2
Average rating
1.0
Hello Medicus Team, I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help. Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed. As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section. We've emailed you with the details and would love to set up a call to help address the issue. Regards Philips Team AfterShip
Dec. 10, 2024
Very helpful and quick to respond. My concern has been resolved in a timely manner.
Dec. 10, 2024
Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for your experience. This is not the experience we want to provide to our users. I want to inform you that we do support first-mile and last-mile carriers. You only need to enable Shipment Tracking settings to fetch Multi-leg shipments and we will fetch the details from the last mile carrier as well. You will not need to import the new tracking number when last-mile tracking is enabled. Also if you want to change anything with tracking and shipment details a new tracking number will be created in AfterShip. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Dec. 9, 2024
This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.
Dec. 8, 2024
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