AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,770
chart
#222
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
52%
-
More than a year
22%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses and helpful assistance they receive, with specific mentions of team members like Rajat, Shreyasi, Garvita, Aditya, Nitin, and Aseem. The app is praised for its ease of use and integration with Shopify stores, making order tracking convenient for both merchants and customers. However, there are some negative reviews mentioning issues with pricing, complexity, and customer service responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story.
Nov. 15, 2024
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Nov. 14, 2024
Garbage customer service
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking page widget to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 10, 2024
Great App and fantastic support :)! I was struggling with something that, was taking me a lot of time, and I decided to ask for help. Garvita from the support team resolved it within a second. Excellent service! Highly recommended!
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