AfterShip Order Tracking

Hello Clarendale Team, Thank you for taking the time to share your detailed feedback with us. We have shared the resolution on chat and email on 4-Feb-2026 and are awaiting your response as we have waived the extra shipment charges for importing 4K+ extra shipments over the selected 2K shipment plan. As explained on chat we are offering a promotional $1 for all our plans which have a set shipment quota, above which extra shipment charges will incur, this is something which is on the app listing as well as when you selected the appropriate plan in your Shopify store. Our pricing structure is designed to support businesses of all sizes, and the $1 promotion is intended to help merchants explore and evaluate our features to determine whether the solution is the right fit for your needs. We truly value your feedback, as it helps us continue to improve. While we understand it can take time when testing out new apps we always recommend to check the features and limitations to avoid potential issues in future. Please be assured that our team is always here to support you. Should you have any further questions or require assistance, feel free to reach out to us via email or chat at any time. Thank you for your time and consideration. Warm Regards, Harsh Saxena Team AfterShip

Dear Customer, Thank you for reaching out to us. We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle. Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested. You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared. As mentioned above your refund has already been processed and we have addressed your query accordingly. If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help. Kind regards, Harsh Saxena Team AfterShip

Hello John & Team, Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7. We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help. We hope this clears up any concerns regarding the recent changes to your billing. Regards, Harsh Saxena Team AfterShip