AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.4
feedback
1,221
chart
#530
All reviews
Review RSS Feed
Nov. 1, 2025
Sadhan provides excellent and professional service in a quick manner! Thank you so much. This app is very good and the tracking page is professional.
Store
Stella Harte
Using app
About 1 hour
Sept. 19, 2025
Too expensive and below average customer support.
Hello Japanese Taste Team, Thank you for your feedback we're reaching out to see if we might have the opportunity to better understand and address the concerns that led to your cancellation of the AfterShip Tracking Premium 36K annual subscription. We understand that pricing is an important consideration and that our plans may appear higher compared to some competitors. However, we’re confident that the features, performance, and support included in our solution provide strong overall value. We also reviewed your previous questions regarding team member seat costs and the ability to use AfterShip Tracking across multiple stores or brands. While it may seem costly to maintain separate subscriptions for each store, multiple stores can be connected within AfterShip in a way that may better align with your operational needs. We would appreciate the opportunity to schedule a call at your convenience to better understand your business requirements and explore how we can support you. We’re confident we can address your concerns about adding team members, as well as any other questions you may have. Please share your availability and time zone by emailing us at [email protected], and we’ll be happy to arrange a discussion. We look forward to hearing from you. Best Regards, Harsh Saxena Team AfterShip
Sept. 18, 2025
Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.
Sept. 3, 2025
Sept. 3, 2025
They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?
Hello John & Team, Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7. We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help. We hope this clears up any concerns regarding the recent changes to your billing. Regards, Harsh Saxena Team AfterShip
Sept. 2, 2025
Abhishek was very helpful, the indications were clear and smooth, my problem was solved beautifully, thank you
Aug. 26, 2025
This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
Aug. 25, 2025
Aug. 25, 2025
Aug. 13, 2025
I am extremely disappointed with this app's billing practices. Despite uninstalling it before the trial period ended, I was still charged. I've now contacted support twice to request a refund, explaining that I wasn't using the app and that it was uninstalled well before the charge was incurred. Unfortunately, my requests have not yet been resolved. Being charged for an app I wasn't even using during a supposed 'trial' period is unacceptable. I would advise others to be very cautious about signing up for this app, as you may be charged even if you don't continue using it after uninstalling. This has been a frustrating experience, and I cannot recommend this app based on their billing practices and lack of timely resolution.
Hello Além Coffee Team, We apologize for the inconvenience you had regarding the billing issue. After going through the historical conversation data please find below the details: 1. The billed amount is as per the existing Shopify Policy and hence the invoice was generated since you subscribed to our Essentials plan and then to our Premium plan multiple times between 15-July-2025 and 19-July-2025. 2. We received your email on the 13-Aug-2025 via Shopify Support and there are no prior email or chat that we received from your end requesting assistance. 3. We had also informed you on email that we are happy to assist with the refund and asked to share a screenshot of your previous email which you claimed you received no reply, however we have yet to receive any response with the screenshot of the previous email. 4. We offer a Trial period of 7 Days as a standard practice. We expect our customers to be able to enjoy the trial for 7 days without paying for the subscription. This is different when our users have actually started a plan instead of a Trial. We are happy to assist you further with the refund process and await your response and appreciate your feedback regarding the billing practice. We want to reiterate that we strictly follow the billing guidelines of Shopify and our support team is available 24/7 in case of any queries. We await your response on email to assist you further with the refund request. Regards Philips Team AfterShip
July 11, 2025
Updated: 2025-07-11 Every useful custom feature requires a premium subscription, with real flexibility only available on the $239/month plan. For a new or small store, the entry plan is $11/month, but most customisation is locked behind the premium tier. The duplicate cookie banner was the final straw. At this price point, I’d expect far more control and value. Customer service was generally responsive and polite, both during regular use and when I decided to leave –they answered my queries and followed up until the cancellation was fully processed. During the cancellation process, I was offered a 50% discount for three months, but you have to confirm cancellation several times and are forced to provide a reason just to proceed. Even after all that, you cannot actually delete your account until your paid plan expires (in my case, almost a month later). If you want to delete it immediately, you have to chase support. This feels needlessly obstructive and unfriendly to users who wish to leave. The business model screams, “We’ll get one big customer rather than twenty happy small ones.”
Hello Glam Circle Team, Thank you for the detailed feedback. It's unfortunate that while we have provided answers to your queries as well as provided the necessary details along with an exception to provide full refund of the $11 you have paid for your subscription, you still felt that our application deserved a 1 star rating. Our competitive pricing is to ensure that we can cater to business of all size and still be able to provide the basics to merchants who have different budgets and requirements and scale up to Enterprise level where customization and feature requests are considered. While we ask our customer why they want to cancel their subscription, this is not a mandate question and at no time have we forced you to provide a reason or held up the cancellation. Cookie policy is something we cannot override which was also informed to you during the chat conversation. We thank you for your time in trying out our application and we recommend that in the future to cross checking the features & price comparison available on any application's website prior to subscribing to a plan as that will make it easier to decide if the price vs features is within your budget and requirements. Regards Philips Team AfterShip
July 9, 2025
Aftership does not work correctly and their support is terrible.
Hello Forza Sports Team, Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused. We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team. While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer. Regards, Shafiq Alam Team AfterShip
July 6, 2025
Too expensive and support is mediocre.
Hello Japanese Taste team, My name is Philips from AfterShip reaching out to see if you can give us an opportunity to address the concern(s) you may have which led to your cancellation of the AfterShip Tracking Premium 36K annual subscription. We understand that our product may seem expensive as compared to other competitors in the market but rest assured the features and offerings we provide are the best the available market. We reviewed some of the queries you have raised before like the cost for member seats and the ability to use AfterShip Tracking on multiple stores/brands and while I understand that it may seem expensive to have each store with their own subscription, you can always connect multiple stores with AfterShip which can work for your business. We'd love to set-up a call at a time of your convenience to discuss further and understand your business requirement. I can assure you that we can address the concern of adding team members and any concerns you may have should we get the opportunity along with any queries you may have. Please share your availability and time zone so that we can schedule a call to further discuss the way we can help your business by sending an email to [email protected]. We look forward to hearing from you. Regards Philips Team AfterShip