AfterShip Order Tracking

Hello Além Coffee Team, We apologize for the inconvenience you had regarding the billing issue. After going through the historical conversation data please find below the details: 1. The billed amount is as per the existing Shopify Policy and hence the invoice was generated since you subscribed to our Essentials plan and then to our Premium plan multiple times between 15-July-2025 and 19-July-2025. 2. We received your email on the 13-Aug-2025 via Shopify Support and there are no prior email or chat that we received from your end requesting assistance. 3. We had also informed you on email that we are happy to assist with the refund and asked to share a screenshot of your previous email which you claimed you received no reply, however we have yet to receive any response with the screenshot of the previous email. 4. We offer a Trial period of 7 Days as a standard practice. We expect our customers to be able to enjoy the trial for 7 days without paying for the subscription. This is different when our users have actually started a plan instead of a Trial. We are happy to assist you further with the refund process and await your response and appreciate your feedback regarding the billing practice. We want to reiterate that we strictly follow the billing guidelines of Shopify and our support team is available 24/7 in case of any queries. We await your response on email to assist you further with the refund request. Regards Philips Team AfterShip

Hello Glam Circle Team, Thank you for the detailed feedback. It's unfortunate that while we have provided answers to your queries as well as provided the necessary details along with an exception to provide full refund of the $11 you have paid for your subscription, you still felt that our application deserved a 1 star rating. Our competitive pricing is to ensure that we can cater to business of all size and still be able to provide the basics to merchants who have different budgets and requirements and scale up to Enterprise level where customization and feature requests are considered. While we ask our customer why they want to cancel their subscription, this is not a mandate question and at no time have we forced you to provide a reason or held up the cancellation. Cookie policy is something we cannot override which was also informed to you during the chat conversation. We thank you for your time in trying out our application and we recommend that in the future to cross checking the features & price comparison available on any application's website prior to subscribing to a plan as that will make it easier to decide if the price vs features is within your budget and requirements. Regards Philips Team AfterShip

Hello Forza Sports Team, Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused. We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team. While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer. Regards, Shafiq Alam Team AfterShip

Thank you for the positive review!

Hello Japanese Taste team, My name is Philips from AfterShip reaching out to see if you can give us an opportunity to address the concern(s) you may have which led to your cancellation of the AfterShip Tracking Premium 36K annual subscription. We understand that our product may seem expensive as compared to other competitors in the market but rest assured the features and offerings we provide are the best the available market. We reviewed some of the queries you have raised before like the cost for member seats and the ability to use AfterShip Tracking on multiple stores/brands and while I understand that it may seem expensive to have each store with their own subscription, you can always connect multiple stores with AfterShip which can work for your business. We'd love to set-up a call at a time of your convenience to discuss further and understand your business requirement. I can assure you that we can address the concern of adding team members and any concerns you may have should we get the opportunity along with any queries you may have. Please share your availability and time zone so that we can schedule a call to further discuss the way we can help your business by sending an email to [email protected]. We look forward to hearing from you. Regards Philips Team AfterShip

Hello Feel-Ink Team, Thank you for sharing your feedback. We apologise for any inconvenience caused. We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier. Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page. I hope this clarifies any doubts you had about the changes to the billing for your account. Regards, Shafiq Alam Team AfterShip

Hello Balance Phone Team, Thank you for sharing your feedback. We have reviewed your comments and would like to clarify that the pricing details of all plans are publicly available with a detailed comparison of the features included in the respective plans. Addressing the issue with the analytics section of the AfterShip dashboard, it is working as intended and we advised you on the chat. Since you had imported more than 100 orders in bulk, which had various statuses, the data being calculated is based on the basis on "imported" date, which was also explained on chat. The Analytics section will always reflect the data which is available in AfterShip tracking, and in case of any discrepancy, you can always reach out to us. Regards, Shafiq Alam Team AfterShip

Hello Geek Tropical Team, Thank you for sharing your feedback. We understand that merchants may change carriers, and we already have most of the carriers available in all plans. We also want to emphasise that when choosing an application where you will be using a crucial carrier for integration, we recommend reaching out to our support team first or checking a list of supported carriers to ensure that the right plan and application are selected. Due to certain limitations with Royal Mail integration, we have a page dedicated to its integration explaining the applicable plan merchants need to be on to be able to access it. I'm sure as a user of Royal Mail, you are aware of the restrictions and policies they already have. While we understand that it may sound unfair to upgrade a plan to use a specific carrier but this is due to the said limitations. Please feel free to contact us for any further questions. Regards, Shafiq Alam Team AfterShip

Hello Kawaii Stop Team, Thank you for sharing your feedback. We apologise for the inconvenience caused, and we have checked to see if there was any outage of services which could result in a blank screen, but there was none. Generally, this happens due to the browser, and it can be fixed by clearing the cache. Alternatively, one can also use a different browser to access the dashboard. As for the quick access panel on the left-hand side of the dashboard, it is meant to be used by users who use multiple apps to switch quickly between apps, and it is not our intention to push our users to buy more products. I hope I was able to clarify any doubts please reach out to us, and we will be happy to help you access the application. Regards, Shafiq Alam Team AfterShip