AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#603
All reviews
Review RSS Feed
May 7, 2025
Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.
May 2, 2025
Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.
May 1, 2025
What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd
Hello Trippin Store Team, We appreciate you taking the time to share your feedback. Regarding carrier connections, our system is designed to automatically assign the correct carrier, but we understand that manual adjustments can be inconvenient if issues arise. We try our best to provide a seamless experience however, it depends on the level of integration the carrier offers. As for support response times, our records indicate that our team has addressed your request for carrier mapping within our standard service windows. However, we regret if our communication wasn’t as clear or timely as you expected. We take pride in our support, and we’re continuously working to improve both speed and clarity. We’d appreciate the opportunity to make this right. Please contact us so we can ensure your experience reflects the level of service we aim to provide. Regards, Shafiq Alam
April 24, 2025
Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.
April 23, 2025
Sadhan was very helpful all the way through the process, especially when we hope on a call it was even better!
April 16, 2025
April 14, 2025
Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.
Dear Customer, Thank you for sharing your feedback. While we understand your concern that our application feels overpriced, please note that our services and features are in line with the best in the industry and offer competitive pricing vs features. Our subscription costs and features are publicly available on our website, which also mentions that the Carrier Masking feature is available on our Pro and above Plans, along with a host of other advanced features as per the plan you decide to opt for. In regard to the comment of "poor support", our support team did share the correct information you had asked for concerning the plans and corresponding features. While we understand that not all plans fit the requirements of all businesses, our goal is to offer solutions that fit the requirements of as many businesses as possible at a competitive price point. I hope this has cleared any doubts that you had about the available plans and the features. Regards, Shafiq Alam
April 7, 2025
March 20, 2025
Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.
March 6, 2025
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer, We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account. To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account. Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread. We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account. Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require. We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support. Warm regards, Philips Tourangbam Team AfterShip
Feb. 21, 2025
Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!
Jan. 30, 2025
Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!
Jan. 14, 2025
Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !
Thank you for sharing your feedback. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We apologise for any confusion you have regards the charges you have received. We like to share that you have subscribed to Aftership one plan and the plan was activated on Jan 9, 2025 this is reason for receiving the charges in your account. We're trying to connect you over email so that we can help you understand the charges received and to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Aftership
Jan. 11, 2025
These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the subscription of Premium 2k plan. I want to inform you that you have been using the premium 2k plan from August 2024 and as per our billing cycle if you choose to cancel the plan it will be effective at the end of the cycle only. We can see that you have opted to cancel the plan now and it will end on Feb 7, 2025 We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Jan. 2, 2025
This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan. We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Aftership
Dec. 15, 2024
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Using app
3 months
Total reviews
2
Average rating
1.0
Hello Medicus Team, I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help. Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed. As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section. We've emailed you with the details and would love to set up a call to help address the issue. Regards Philips Team AfterShip
Dec. 10, 2024
Very helpful and quick to respond. My concern has been resolved in a timely manner.