AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,717
chart
#262
All reviews
Rating Breakdown
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Aug. 20, 2024
Merci beaucoup à Ritika pour sa réponse rapide et prise en charge efficace!
Aug. 23, 2024
That really good explanation gives me very good help knows he's way around the system five star
Thank you for sharing your valuable feedback with us. We are glad to hear that you found our application good and useful. If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services. We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 13, 2024
Its easy-to-use interface and live tracking feature make it simple for us to manage multiple orders at once. It has greatly improved our efficiency and saved us time. Great app!
Aug. 12, 2024
After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.
Aug. 10, 2024
the costumer support is very quick in responding to my queries. i am still trying the app out and i am sure i am gonna be satisfied
Aug. 9, 2024
The best app for tracking which allows notifying by email each customer where the parcel is.
Aug. 8, 2024
NE FONCTONNE PAS TRES BIEN JE RECOIS PAS LES MAIL DE TESTINGNE ET ON NE PEUT PAS TOUT TRADUIRE C'EST PAS SERIEUX DR FAIRE UN MAIL EN FRANCAIS ET UNE PARTIE EN ANGLAIS
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us. We’re currently looking into why you’re not receiving emails from Testing, and regarding the language inconsistency, we’ll work to resolve this as quickly as possible. Thank you for bringing these issues to our attention. We’re committed to resolving them and improving your experience. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected].
Aug. 6, 2024
Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered and appreciate your detailed insights. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We completely understand your frustration with the shipment's import and auto-detection issues. We really value your business and we've sent you an email with all the updates and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 2, 2024
Thank you very much, Ritika ! I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.
July 31, 2024
Ich bin mit dem Kundenservice von AfterShip mehr als zufrieden. Sie waren immer verfügbar, wenn ich Hilfe brauchte, und ihr Team tat sein Möglichstes, um alle meine Probleme zu lösen. Ihr Engagement für ihre Kunden ist wirklich lobenswert.