AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#603
All reviews
Review RSS Feed
Dec. 10, 2024
Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for your experience. This is not the experience we want to provide to our users. I want to inform you that we do support first-mile and last-mile carriers. You only need to enable Shipment Tracking settings to fetch Multi-leg shipments and we will fetch the details from the last mile carrier as well. You will not need to import the new tracking number when last-mile tracking is enabled. Also if you want to change anything with tracking and shipment details a new tracking number will be created in AfterShip. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Dec. 9, 2024
This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.
Dec. 3, 2024
A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
June 22, 2025
AfterShip Order Tracking is an excellent app! The features are seamless and make order tracking so easy. On top of that, the customer support is fantastic—special thanks to Sadhan for being so helpful and responsive. Highly recommend this app for anyone looking to improve their tracking experience!
Nov. 17, 2024
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it. We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Nov. 15, 2024
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Nov. 9, 2024
A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 9, 2024
not bad
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 7, 2024
Nov. 7, 2024
Nov. 4, 2024
Oct. 30, 2024
It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.
Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. I’m truly sorry for the confusion and that it caused you frustration. Please note that the $11 is our Essential plan which don't have the Webhook features. To give you full feature list as per plan, you can click on Full Comparison on pricing list. Also,the Webhook starts from Pro and above plan. You can also choose Annual plan so that you can get 18% and the same plan of $119 will cost you $99. We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at [email protected].
Oct. 21, 2024
This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.
Dear Customer, We apologize for the inconvenience and want to explain in details regarding the charges. As shared on the chat you initiated asking about the charges, we have explained that the charges were for a paid membership subscription which you haven't cancelled and we have shared the option by which you can cancel the subscription(s) in case you no longer require it. Regarding the comments you have left: 1. We offer both Shopify Billing & Stripe payment methods for all our merchants who want to subscribe to any of our applications listed on Shopify 2. Cancellation option is available on our application's Billing Section as shared on the chat as well 3. We recommend checking for any active subscriptions before uninstalling any application to ensure that you are not billed for an active subscription We noticed that you have installed and uninstalled multiple AfterShip application in the last couple of years and wanted to understand your requirement(s) so that we can assist you further. You can write to us at [email protected] or reach out to us on our chat support so that we can address any concerns you may have. Regards The AfterShip Team
Oct. 17, 2024
Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!
Oct. 17, 2024
This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.
Thank you for sharing your feedback. We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time. After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service. We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at [email protected].