AfterShip Order Tracking
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Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks. I do not recommend them.
Hello Feel-Ink Team, Thank you for sharing your feedback. We apologise for any inconvenience caused. We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier. Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page. I hope this clarifies any doubts you had about the changes to the billing for your account. Regards, Shafiq Alam Team AfterShip
I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.
Hello Balance Phone Team, Thank you for sharing your feedback. We have reviewed your comments and would like to clarify that the pricing details of all plans are publicly available with a detailed comparison of the features included in the respective plans. Addressing the issue with the analytics section of the AfterShip dashboard, it is working as intended and we advised you on the chat. Since you had imported more than 100 orders in bulk, which had various statuses, the data being calculated is based on the basis on "imported" date, which was also explained on chat. The Analytics section will always reflect the data which is available in AfterShip tracking, and in case of any discrepancy, you can always reach out to us. Regards, Shafiq Alam Team AfterShip
If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere. We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive. In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported. When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning. Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.
Hello Geek Tropical Team, Thank you for sharing your feedback. We understand that merchants may change carriers, and we already have most of the carriers available in all plans. We also want to emphasise that when choosing an application where you will be using a crucial carrier for integration, we recommend reaching out to our support team first or checking a list of supported carriers to ensure that the right plan and application are selected. Due to certain limitations with Royal Mail integration, we have a page dedicated to its integration explaining the applicable plan merchants need to be on to be able to access it. I'm sure as a user of Royal Mail, you are aware of the restrictions and policies they already have. While we understand that it may sound unfair to upgrade a plan to use a specific carrier but this is due to the said limitations. Please feel free to contact us for any further questions. Regards, Shafiq Alam Team AfterShip
Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.
Hi Sadhan, Thanks so much for introducing AfterShip and walking me through its features — it really helped clear up my confusion. Your explanation was super clear and saved me a lot of time. Appreciate your support!
Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.
Rajat was very helpful and imformative!
Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.
What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd
Hello Trippin Store Team, We appreciate you taking the time to share your feedback. Regarding carrier connections, our system is designed to automatically assign the correct carrier, but we understand that manual adjustments can be inconvenient if issues arise. We try our best to provide a seamless experience however, it depends on the level of integration the carrier offers. As for support response times, our records indicate that our team has addressed your request for carrier mapping within our standard service windows. However, we regret if our communication wasn’t as clear or timely as you expected. We take pride in our support, and we’re continuously working to improve both speed and clarity. We’d appreciate the opportunity to make this right. Please contact us so we can ensure your experience reflects the level of service we aim to provide. Regards, Shafiq Alam
The chat support was amazing. Thank you Rajat!
Abihshek is helpful and responsive to our problem, and another team member helped a lot when we have problem on the bills.
Aditya is very patient and supportive. Much obliged!
Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer, We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account. To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account. Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread. We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account. Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require. We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support. Warm regards, Philips Tourangbam Team AfterShip
Aditya und ihre Kollegen sind wirklich sehr bemüht, alle Fragen rund um AfterShip zu beantworten. Das Programm ist sehr umfangreich aber einfach zu verstehen. Man muss zwar etwas Zeit investieren, damit alles vernünftig eingestellt ist... aber dann hat man ein mächtiges Tool für Tracking, E-Mail Benachrichtung und mehr an der Hand!
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