AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.4
feedback
1,220
chart
#530
All reviews
Review RSS Feed
Sept. 16, 2024
I was highly impressed with the customer service provided by AfterShip Tracking. They were extremely responsive and able to answer all of my questions quickly and effectively, making my experience using the app much smoother.
Sept. 13, 2024
VERY PROMTP SERVICE AND ALL MY QUESTIONS WERE ANSWERED. SHREYASI WAS SUPER KIND AND PATIENT AND HELPED ME WITH ALL MY QUESTIONS
Sept. 13, 2024
So nice service, I having problems with html code, but your guys help me with that. I love it!
Sept. 12, 2024
I have used this app in my old shop for and long time, Thank you so much for the wonderful support!
Sept. 10, 2024
Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.
Sept. 5, 2024
I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!
Sept. 4, 2024
Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable
Sept. 2, 2024
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Aug. 30, 2024
Personally, I use aftership for all my business because they do for me what exactly I need and help me monitor and track deliver seamlessly
Aug. 30, 2024
Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.
Aug. 29, 2024
Worst Customer Service Experience – Avoid AfterShip at All Costs! If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT. The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business. If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed. You can always contact us via the live chat option available on your account or email us at [email protected]
Aug. 29, 2024
App works fine, just that they will charge your shopify account for multple charges and you will spend days to get it reversed. Shopify doenst help either.. I wouldnt recommend this app for the simple reason you will need to spend time adjusting your charges.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked that you contacted us for billing related issue and we have resolved your concern over the chat. We have scheduled a call for you proactively to address your concern and ensure your doubts are clarified. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 27, 2024
los 3 agentes que me han atendido han resuelto toda mi incidencia. Muy profesionaales ;)