AfterShip Order Tracking
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Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!
These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the subscription of Premium 2k plan. I want to inform you that you have been using the premium 2k plan from August 2024 and as per our billing cycle if you choose to cancel the plan it will be effective at the end of the cycle only. We can see that you have opted to cancel the plan now and it will end on Feb 7, 2025 We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan. We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Aftership
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Hello Medicus Team, I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help. Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed. As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section. We've emailed you with the details and would love to set up a call to help address the issue. Regards Philips Team AfterShip
This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.
Reliable. Comprehensive. Reasonably priced. Great customer service.
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it. We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
great help. questions answered
Shreyasi was great and answered my questions quick and well.
Good customer service along with the amazing features it offers.
i can trust aftership to outsource my entire delivery CRM tool
Nice app, a little bit hard to use, but survice is good problem solved
Garvita Kant was amzing! She helped with the issue
This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.
Dear Customer, We apologize for the inconvenience and want to explain in details regarding the charges. As shared on the chat you initiated asking about the charges, we have explained that the charges were for a paid membership subscription which you haven't cancelled and we have shared the option by which you can cancel the subscription(s) in case you no longer require it. Regarding the comments you have left: 1. We offer both Shopify Billing & Stripe payment methods for all our merchants who want to subscribe to any of our applications listed on Shopify 2. Cancellation option is available on our application's Billing Section as shared on the chat as well 3. We recommend checking for any active subscriptions before uninstalling any application to ensure that you are not billed for an active subscription We noticed that you have installed and uninstalled multiple AfterShip application in the last couple of years and wanted to understand your requirement(s) so that we can assist you further. You can write to us at [email protected] or reach out to us on our chat support so that we can address any concerns you may have. Regards The AfterShip Team
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