AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#763
All reviews
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March 11, 2024
One of the things I liked about this app was the easy-to-use live order tracking feature. It made it convenient to keep track of important information on orders and ensure their timely delivery. Definitely a nice feature to have in an app like this.
March 11, 2024
Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions... But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.
Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers. We are sorry to hear that your experience with one of Team member did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 7, 2024
Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.
March 4, 2024
Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
March 1, 2024
AfterShip Tracking offers outstanding customer service. They helped me rectify a critical error on my e-commerce site without any disruption to the shipping or delivery process. I am highly impressed with their dedication and commitment, and I'll always recommend their app.
Feb. 29, 2024
The help I received was great and the assistant resolved my issue very quickly.
Feb. 29, 2024
Application intuitif et facile à installer. Correspond à ce que je recherchais. Je recommande.
Feb. 29, 2024
Exceptional Support from Nitin! I recently encountered some issues setting up the tracking page for my Shopify store. Nitin from AfterShip Tracking was incredibly helpful in troubleshooting the problems. His expertise and dedication ensured a smooth setup process. Thanks to Nitin's assistance, my tracking page is now up and running seamlessly. Highly recommend AfterShip for their excellent customer support!
Feb. 23, 2024
Saransh was excellent. We hopped on a quick call...shared screens and resolved all issues!