AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,731
chart
#281
All reviews
Rating Breakdown
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July 15, 2020
Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.
July 15, 2020
If you want to ruin your business, go with this app. Subscribed to a plan but the app didn't work. Support, as you can already read in this section, the slowest and literally talking no solution. Ended up paying for a non-working app. Switching to Tracktor. Bye
July 11, 2020
The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.
July 8, 2020
This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!
Thanks for your review, may I please request you to kindly reply to the email. We'll help fix any issue at your end.
July 3, 2020
I've just installed the app, lured it can do lot's of things, but once ive added the app i cant see proper tutorial how to make this app appear in my Shopify store? i find it so confusing! i dont think there will be help around the corner, i have to figure out all configuration myself and im not strong with developers skills...
July 2, 2020
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
July 1, 2020
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
June 29, 2020
I can see how the app could be useful. But it isn't returning delivery dates for NZ Post - so is effectively only telling me half the information it could be.
June 25, 2020
Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status. Have emailed support five times over two weeks requesting a refund - NO RESPONSE. Will be taking the matter up with Shopify support to recover funds. Real shame as this app used to be so good.
June 24, 2020
I recently re-installed the aftership for the free monthly plan with up to 50 shipping quota. However, as I got into the dashboard, it tells me "Your free trial has expired. Please pick a plan." As far as I know, I have less than 10 shipping tracked with the app so far, so not sure where this is coming from. Please advise ASAP so I can move forward accordingly.
July 15, 2020
Had to leave a review to get on the free plan, cause I'm very happy about the app. But after leaving a review I get an error and I can't get a free plan... super weird....
Thanks for your review, please reply to the email and we can connect about the issue that you are facing.
June 21, 2020
It really makes tracking and sending out notification updates easier and seeing them in one platform is great
June 19, 2020
Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.
Thank you for your review, please respond to the email sent to you.
June 17, 2020
I would really like it if customer name or shopify order number were to be displayed on the tracking page. Also the ability to sort by date order would be helpful too. So far I am really liking the integration with Klaviyo.
June 16, 2020
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June 14, 2020
Had some issues with ap but solved after I contacted customer support. They do resolve your issues just be patient and considerate! I give it four stars because I think they should be a bit more transparent about their plans and the cost. My advice would be to make sure your plan matches your order volume! other than that good ap all around.
June 10, 2020
They ask for review before they let you use the app. I cant get the app to install. The error I am getting API key error. On the phone with Shopify support now.
June 9, 2020
This is one of those times where you should disregard the rating and read the 1 star reviews, because like every other 1 star review on this app, I was also stung with deceptive a price plan and then continuous charges, even after uninstalling the app. I had to contact shopify to step in to stop the billing to my account. Find another app...trust me.