AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.4
feedback
1,221
chart
#507
All reviews
Review RSS Feed
March 25, 2023
Não recomendo. Estou tentando falar com o suporte, porém sem retorno. Foi feita uma cobrança exorbitante no meu cartão no valor de USD 413,80 para 1 MÊS sendo que nem fiz upgrade do plano, nem vendas.
Thank you for your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call. Please don’t hesitate to contact us directly at [email protected] if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have. Regards, Team AfterShip
March 25, 2023
Debashish was extremely helpful in helping me sort through a shipping issue. 5 star customer service. Thank you so much!
March 24, 2023
Customer support was able to share screen with me and resolve my concerns quickly . I look forward to working with this company
March 21, 2023
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved. We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 19, 2023
Very good support helped us over 1 hour to solve our issue. Highly recommend Aftership to send shipping notifications to your customers.
March 19, 2023
Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful
March 16, 2023
I had a email issue. Ankit was great!! He really help me very quickly. Please keep him working on your team.
March 16, 2023
Your support rep was very helpful and courteous! Thank you for providing great support service and access.
March 16, 2023
Very well suited for large quantities of shipping units with different shipping service providers. Fast and competent customer service. Generally also very good for analyses of the shipments.
March 14, 2023
Good Customer service and very quick reply. It solves the majority of the tracking problem. We will definitely review for more vendors.
March 9, 2023
Thanks so much for your customer service from Debashish - very helpful and much appreciated!
July 25, 2023
Very bad customer support. I wanted to get a refund becuase I paid for the app 1 hour ago and haven't used it at all. And I hope I will not get charged $11 + $44 in additional charges for this. If I do, I will make anything possible to get my money back. Very poor customer service, extremley pure. I had to ask 10 times for a refund for them to understand what I want.
March 9, 2023
Excellent customer service, they helped me solve an issue within minutes. Highly recommend this app.
March 8, 2023
good and nice very happy with the service, she's patience and very profesional, 5 stars review for your help
March 8, 2023
Amazing customer support service!! They help me a lot by a zoom call, sharing me screen and giving me step by step instructions!!
March 7, 2023
Très bon service client, un petit coucou à Rahul qui a été super professionnel, patient et compréhensif. Il a fait le nécessaire pour résoudre mon problème. Merci
March 7, 2023
My app don't integration with Shopify for import orders, Debashish helped me fix this issue he took me over the call and helped me out., The Support representative was really helpful and understood my concern. He took care of all my issues and addressed them patiently, [email protected]
March 7, 2023
Support très réactif, partage d'ecran et resolution du problème ! Merci à Animesh pour sa présieuse aide !
March 6, 2023
Great app for tracking consignments excellent support by team members whenever required. All the required features are available and very easy to use. Entire customer journey from order fulfillment to returns is easily tracked. Only issue is for some features like cross sell through product recommendation in email notifications requires higher plan subscription which may not be affordable for small business owners. p.s. Recently had one issue but excellent service by support person Animesh.