All reviews

Rating Breakdown

  • 5
    82% (1,001 ratings)
  • 4
    7% (88 ratings)
  • 3
    2% (19 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (101 ratings)

Reviews with Text

  • 94% (1,150)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 5, 2023

Animesh was very helpful and very professional. He was able to resolve the issue that I had. I would highly recommend the service.

Using app

23 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Big thanks to Harsh from Aftership for providing exceptional customer service! Despite my numerous questions and requests, Harsh remained patient and attentive throughout our interaction. Thank you for making my experience with Aftership a positive one!

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

It's super easy to use. We just switched from Magento to Shopify and this was probably the easiest part of that transition.

Using app

13 minutes

Total reviews

7

Average rating

4.4

4 / 5 Share

Feb. 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Using app

Almost 4 years

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

5 / 5 Share

Feb. 23, 2023

Aplicativo muito útil e fácil de gerenciar, ajuda a construir uma relação de confiança com nossos clientes.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2023

Very easy to use and very helpful. Great customer support, helpful and very friendly. Highly recommend!

Store

Upvital

Using app

3 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 20, 2023

Great app, excellent customer support! Been using it for a while and they always helped us out with any request.

Using app

11 months

Total reviews

7

Average rating

3.6

5 / 5 Share

Feb. 19, 2023

Support ultra-réactif, merci en particulier à Animesh pour sa patience et bonne humeur. Je recommande à 200% AfterShip.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

Aftership is a fantastic service for those looking to provide their customers with a better tracking experience. Was easy to install, quick to set up, and when contacting customer support to remove the app download prompt, Aseem was able to complete the request in under a minute - very impressed.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

Aftership is very easy to use and helps our both us and our customers stay up to date on the status of shipments. Aftership also has excellent integration with Klaviyo for sending email updates to customers.

Using app

Over 3 years

Total reviews

13

Average rating

4.4

5 / 5 Share

Feb. 15, 2023

Animesh is great! We are already seeing the benefits of this great app. Cant wait to keep working with aftership.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I was having trouble with Importing issues. Animesh found a solution and fixed the issue fast and also educated me. The service was fantastic and fast. Thank you very much!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Works well for my needs. I can now follow up with customers if they have shipping issues. I appreciate Aseem for helping me

Using app

31 minutes

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 8, 2023

Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

5 / 5 Share

Feb. 7, 2023

Great app. Customers can track multi shipments without issues. Integration also works well when creating a fulfilment for part of an order within Shopify. High recommended for any Shopify Merchant.

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

They are very helpful. They answered all my questions and helped me fix my issues. Thank you so much.

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Customer Service is very helpful! They always respond quickly to my request. So far so good with Aftership!

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

Jan. 27, 2023

Overall useful for customers to track shipments. I had an issue with a carrier tracking link but Ankit was very helpful in helping me push for the issue to be resolved asap.

Store

Cafuné

Using app

About 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

Ankit is very good with customer service. Able to help with my problem and easy to talk to. thank you

Using app

11 days

Total reviews

10

Average rating

5.0

1 / 5 Share

Jan. 24, 2023

It's time to find an alternative. It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo. We really value your business and we've sent you an email and looking forward for your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip