All reviews

Rating Breakdown

  • 5
    82% (1,039 ratings)
  • 4
    7% (93 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (101 ratings)

Reviews with Text

  • 95% (1,199)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 15, 2023

Animesh is great! We are already seeing the benefits of this great app. Cant wait to keep working with aftership.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I was having trouble with Importing issues. Animesh found a solution and fixed the issue fast and also educated me. The service was fantastic and fast. Thank you very much!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Works well for my needs. I can now follow up with customers if they have shipping issues. I appreciate Aseem for helping me

Using app

31 minutes

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 8, 2023

Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!

Using app

Almost 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

5 / 5 Share

Feb. 7, 2023

Great app. Customers can track multi shipments without issues. Integration also works well when creating a fulfilment for part of an order within Shopify. High recommended for any Shopify Merchant.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

They are very helpful. They answered all my questions and helped me fix my issues. Thank you so much.

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Customer Service is very helpful! They always respond quickly to my request. So far so good with Aftership!

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

Feb. 2, 2023

Great app. All my tracking numbers were properly identified as the correct carrier. It was a total disaster with another P app (falsely advertised their carrier + incorrectly identifying my carriers). I regret and I should have switched over to Aftership earlier. Their support, Aseem, has been helpful to my set up as well. Highly communicative. Thank you.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

Overall useful for customers to track shipments. I had an issue with a carrier tracking link but Ankit was very helpful in helping me push for the issue to be resolved asap.

Store

Cafuné

Using app

About 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

Ankit is very good with customer service. Able to help with my problem and easy to talk to. thank you

Using app

11 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 24, 2023

Aditya was absolutely amazing in helping me with a few questions that I've had. She was very kind, very helpful and overall my experience with her as well as AfterShip has been amazing.

Using app

31 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 24, 2023

It's time to find an alternative. It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo. We really value your business and we've sent you an email and looking forward for your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip

5 / 5 Share

Jan. 21, 2023

verry good ap i recommended they have a agent he very help me with a lot of qustion really good app

Store

Totash

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

Ankit was quite helpful with setting up my account, we did a screen sharing google meet and he cleared all my queries

Using app

36 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

Amazing app for improve my costumer experience after shipping order. Excellent customer care and very wonderful customization for all

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

mega es funktiioneit gut anfangs etwas schwer bis alles klappt aber wenn man alles eingerichtet hat geht es auf Autofunktion

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Have run into a few hiccups here and there with some email notifications, but the support team has always helped me out. But customers receiving real-time notifications about shipping delays, pickups being ready, and exceptions is insanely helpful. Will continue to use from now on.

Store

Kaviso

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

Thank you for the great customer service, fast and accurate information <3

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

This app is very useful in keeping customers and myself updated on orders. Set up is easy and the customer service team is quick to assist if needed.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

I just had an issue with my store and thought it might have been caused by the AfterShip app. Long story short...it wasn't, but my experience with Harsh from chat support was very good. We went through the issue and possible causes. We were able to rule out AfterShip and realized it was from another app. This was the 1st time I used the AfterShip chat support and was very happy with their diligence and professionalism in helping me. I wish I could say that about the other 20 apps I've used. AfterShip delivered:)

Using app

12 months

Total reviews

5

Average rating

4.0