AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#756
All reviews
Feb. 15, 2023
Animesh is great! We are already seeing the benefits of this great app. Cant wait to keep working with aftership.
Feb. 13, 2023
I was having trouble with Importing issues. Animesh found a solution and fixed the issue fast and also educated me. The service was fantastic and fast. Thank you very much!
Feb. 10, 2023
Works well for my needs. I can now follow up with customers if they have shipping issues. I appreciate Aseem for helping me
Feb. 8, 2023
Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 7, 2023
Great app. Customers can track multi shipments without issues. Integration also works well when creating a fulfilment for part of an order within Shopify. High recommended for any Shopify Merchant.
Feb. 2, 2023
They are very helpful. They answered all my questions and helped me fix my issues. Thank you so much.
Feb. 2, 2023
Customer Service is very helpful! They always respond quickly to my request. So far so good with Aftership!
Feb. 2, 2023
Great app. All my tracking numbers were properly identified as the correct carrier. It was a total disaster with another P app (falsely advertised their carrier + incorrectly identifying my carriers). I regret and I should have switched over to Aftership earlier. Their support, Aseem, has been helpful to my set up as well. Highly communicative. Thank you.
Jan. 27, 2023
Overall useful for customers to track shipments. I had an issue with a carrier tracking link but Ankit was very helpful in helping me push for the issue to be resolved asap.
Jan. 25, 2023
Ankit is very good with customer service. Able to help with my problem and easy to talk to. thank you
Jan. 24, 2023
Aditya was absolutely amazing in helping me with a few questions that I've had. She was very kind, very helpful and overall my experience with her as well as AfterShip has been amazing.
Jan. 24, 2023
It's time to find an alternative. It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo. We really value your business and we've sent you an email and looking forward for your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Jan. 21, 2023
verry good ap i recommended they have a agent he very help me with a lot of qustion really good app
Jan. 21, 2023
Ankit was quite helpful with setting up my account, we did a screen sharing google meet and he cleared all my queries
Jan. 20, 2023
Amazing app for improve my costumer experience after shipping order. Excellent customer care and very wonderful customization for all
Jan. 19, 2023
mega es funktiioneit gut anfangs etwas schwer bis alles klappt aber wenn man alles eingerichtet hat geht es auf Autofunktion
Jan. 19, 2023
Have run into a few hiccups here and there with some email notifications, but the support team has always helped me out. But customers receiving real-time notifications about shipping delays, pickups being ready, and exceptions is insanely helpful. Will continue to use from now on.
Jan. 16, 2023
Thank you for the great customer service, fast and accurate information <3
Jan. 16, 2023
This app is very useful in keeping customers and myself updated on orders. Set up is easy and the customer service team is quick to assist if needed.
Jan. 3, 2023
I just had an issue with my store and thought it might have been caused by the AfterShip app. Long story short...it wasn't, but my experience with Harsh from chat support was very good. We went through the issue and possible causes. We were able to rule out AfterShip and realized it was from another app. This was the 1st time I used the AfterShip chat support and was very happy with their diligence and professionalism in helping me. I wish I could say that about the other 20 apps I've used. AfterShip delivered:)