All reviews

Rating Breakdown

  • 5
    82% (1,001 ratings)
  • 4
    7% (88 ratings)
  • 3
    2% (19 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (101 ratings)

Reviews with Text

  • 94% (1,150)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 21, 2023

verry good ap i recommended they have a agent he very help me with a lot of qustion really good app

Store

Totash

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

Ankit was quite helpful with setting up my account, we did a screen sharing google meet and he cleared all my queries

Using app

36 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2023

Amazing app for improve my costumer experience after shipping order. Excellent customer care and very wonderful customization for all

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

mega es funktiioneit gut anfangs etwas schwer bis alles klappt aber wenn man alles eingerichtet hat geht es auf Autofunktion

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

Have run into a few hiccups here and there with some email notifications, but the support team has always helped me out. But customers receiving real-time notifications about shipping delays, pickups being ready, and exceptions is insanely helpful. Will continue to use from now on.

Store

Kaviso

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

Thank you for the great customer service, fast and accurate information <3

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

I just had an issue with my store and thought it might have been caused by the AfterShip app. Long story short...it wasn't, but my experience with Harsh from chat support was very good. We went through the issue and possible causes. We were able to rule out AfterShip and realized it was from another app. This was the 1st time I used the AfterShip chat support and was very happy with their diligence and professionalism in helping me. I wish I could say that about the other 20 apps I've used. AfterShip delivered:)

Using app

12 months

Total reviews

5

Average rating

4.0

5 / 5 Share

Jan. 2, 2023

Ankit has been very helpful getting setup. Hoping this will really reduce our support tickets. Thank you for all of the help so far.

Using app

5 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 30, 2022

Ich hatte ein Problem mit meinem abgeschlossenen Abo, wodurch ich Hilfe benötigt habe. Nach kurze Zeit wurde mir eine Lösung vorgeschlagen und diese dirket Bearbeitet. Vielen Dank für Ihre Mühe, Team Outverest

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2022

Support is helpful and Aditi was quick to reply to my query. I hope you will maintain this type of support.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2022

Customer Service was responsive and friendly, I am working late at night and there was a real person helping me with my setup questions.

Using app

44 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 20, 2022

great app great customer service help will help you communicate with your customers with quick updates.

Using app

About 20 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 16, 2022

Good service and support. I have some problem and they solve it for me. Not exactly what i expect about the issue but all is ok now

Store

Giftago

Using app

3 days

Total reviews

17

Average rating

5.0

1 / 5 Share

Dec. 10, 2022

This app is stealing our customers. You can never remove the "download aftership app" from emails that are sent to our customers. Fair? No! AI is just a bluff it actually has no AI predictor for ETA as they promise so not worth even paying.

Using app

About 3 years

Total reviews

3

Average rating

1.3

Developer Reply

Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Could you kindly provide more information on the data that was stolen that you referred to? AfterShip does not save customer data, we get the information from the associated eCommerce platform, which was deleted after 120 days. However, we would be pleased to talk to you more about AI prediction or further issues over a brief meeting. Please don’t hesitate to contact us directly at [email protected] if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team AfterShip

1 / 5 Share

Dec. 7, 2022

Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know. We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files. Total nightmare and no sense from support after 6 conacts

Using app

Over 7 years

Total reviews

8

Average rating

3.4

Developer Reply

Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I do understand that you faced an issue while deleting the AfterShip account and it seems that the account was already closed. We would be happy to discuss this further with you over a quick meeting if you have any further issues. Please don’t hesitate to contact us directly at [email protected] for any queries. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team AfterShip

5 / 5 Share

Dec. 7, 2022

Fantastic efficient service. Was able to help me integrate my website with Aftership quickly. Very helpful live chat support.

Using app

About 1 hour

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 30, 2022

I was very scared I messing with code on my website but Priyanka walked me through and helped me a long there way. And, we did it together with her great guidance.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2022

very user-friendly, quick support time. simple templates and easy to learn. not overbearing or difficult to maintain. solid amount of features

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2022

They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well

Using app

12 minutes

Total reviews

9

Average rating

4.7

5 / 5 Share

Nov. 18, 2022

I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately

Using app

About 17 hours

Total reviews

4

Average rating

5.0