AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.4
feedback
1,221
chart
#514
All reviews
Nov. 17, 2022
the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!
Nov. 14, 2022
I recommend a lot this app, very useful and the developers are very kind. I am using it and it automatize all my shipping processes. Thank you
Nov. 13, 2022
Customer service quickly answered my questions and helped me. I've used it before and when I came back to Shopify I thought it wouldn't be possible without aftership. A handy tracking app.
Nov. 7, 2022
Very customizable, good customer service, works w/ klayviyo. I highly recommend to other ecommerce store owners
Nov. 6, 2022
sehr gute App sehr einfach zu integrieren - alles was man braucht und guter Service der 24h verfügbar ist
Nov. 3, 2022
I had issues initially with syncing orders to the correct carrier. A few of the sttaff were unable to help me but eventually I was talking with Pratibha Singh and she fixed it all. Her boss should give her a payrise. App is working well for now. Thanks.
Oct. 28, 2022
Best product for handling tracking we could find hands down. We've tried several different ones and nothng else can compare, integrates well with Gorgias and we get a complete solution.
Oct. 8, 2022
Great support team they helped me a lot with setting up my shopify store shipping emails as well as cart SMS.
Sept. 30, 2022
Very quick and helpful service, gave me what I needed in a timely manner without dragging things on.
Sept. 26, 2022
After initial setup - which can be a little confusing - this app gives us the analytics we need to drive our customer experience forward.
Sept. 21, 2022
This App is really amazing, it helps my customers track their orders. Great customer support as well.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Sept. 20, 2022
de beste app voor het fullfilment van je orders. wij gebruiken deze al jaren. nu is het nog eenvoudiger nu we zijn overgeschakeld op shopify
Sept. 16, 2022
AfterShip is a Great App. Amazing Experience, Very Very Quick response & Reliable Customer Services, Thanks
Sept. 14, 2022
Their customer service is amazing! They walked me through the whole set up. It is a pleasure to work with AfterShip.
Sept. 14, 2022
This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services. We are actively working on your concern please be assured. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neha Karadi Team AfterShip
Aug. 29, 2022
The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team is working on priority on this. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aug. 28, 2022
This is beyond expectations (interfaced with our shopify store). Though i'd have to post api data into AfterShip, realized it's all native and you don't have to do anything... Great. Had to deal with the customer support for a technical talk regarding store imports: AMAZING AND FAST RESPONSE.
Thanks a lot for the feedback - we’ll pass this through to the team. In the meantime, feel free to follow us on social media (https://www.linkedin.com/company/aftership/) for the latest updates. Thanks 😁 AfterShip Team
Aug. 17, 2022
amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.
Aug. 12, 2022
Its a nice loaded app with many features, I still need to learn more and dive deeper into the features, but support is fast and very helpful
Aug. 2, 2022
Shopify now offers nearly all functionality that Aftership offers. I am cancelling my service after years now that they decided to charge an extra $100 per month to view transit stats, which was previously included in my plan. The company's management clearly doesn't understand how to treat customers. You can't take away features and then offer said features to customers for an extra $100 per month. Not sure what's wrong with this company, but I would avoid anything they build. You'll get progressively higher bills without explanation and then they will take away features you grew accustomed to in order to then turn around and offer them back to you for more money.
We’re sorry to know that you are not happy with the app and new pricing plans. We're in touch with development team to help you and get back to you soon by an email or chat. Also, pease accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss to get it fixed. We've sent you an email for your time availability to fix all issues in one go. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Ankush Kumar Team AfterShip