AfterShip Order Tracking
All reviews
I just started using this app and I’m already impressed. I can tell this app is definitely going to be worth it. I’ve been on Shopify for a few years now and I’ve been searching for the perfect app to communicate with our shoppers in the most efficient way, regarding order queries. From the moment i landed on AfterShip the customer service has been nothing but A1 top notch! The app has quite a bit of features to it so thats a plus, and its very easy to use so this makes it a major plus for me! Also AfterShip really help to guide you in setting up if your not sure on what to do, so don’t worry about that part. In regards of using an app that will really add value to your online store, I highly recommend implementing AfterShip. A personal thanks to Ankit & Harsh for the warm welcome and help in setting up AfterShip to my online store.
Ich hatte ein Problem mit meinem abgeschlossenen Abo, wodurch ich Hilfe benötigt habe. Nach kurze Zeit wurde mir eine Lösung vorgeschlagen und diese dirket Bearbeitet. Vielen Dank für Ihre Mühe, Team Outverest
Support is helpful and Aditi was quick to reply to my query. I hope you will maintain this type of support.
Customer Service was responsive and friendly, I am working late at night and there was a real person helping me with my setup questions.
great app great customer service help will help you communicate with your customers with quick updates.
Good service and support. I have some problem and they solve it for me. Not exactly what i expect about the issue but all is ok now
This app is stealing our customers. You can never remove the "download aftership app" from emails that are sent to our customers. Fair? No! AI is just a bluff it actually has no AI predictor for ETA as they promise so not worth even paying.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Could you kindly provide more information on the data that was stolen that you referred to? AfterShip does not save customer data, we get the information from the associated eCommerce platform, which was deleted after 120 days. However, we would be pleased to talk to you more about AI prediction or further issues over a brief meeting. Please don’t hesitate to contact us directly at [email protected] if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team AfterShip
Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know. We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files. Total nightmare and no sense from support after 6 conacts
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I do understand that you faced an issue while deleting the AfterShip account and it seems that the account was already closed. We would be happy to discuss this further with you over a quick meeting if you have any further issues. Please don’t hesitate to contact us directly at [email protected] for any queries. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have. Regards, Team AfterShip
Fantastic efficient service. Was able to help me integrate my website with Aftership quickly. Very helpful live chat support.
I was very scared I messing with code on my website but Priyanka walked me through and helped me a long there way. And, we did it together with her great guidance.
very user-friendly, quick support time. simple templates and easy to learn. not overbearing or difficult to maintain. solid amount of features
They have really fast customer service. I am very excited to use this app and check out some of their advanced features as well
I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately
the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!the support is very paitient,the app is good!
I recommend a lot this app, very useful and the developers are very kind. I am using it and it automatize all my shipping processes. Thank you
Very customizable, good customer service, works w/ klayviyo. I highly recommend to other ecommerce store owners
sehr gute App sehr einfach zu integrieren - alles was man braucht und guter Service der 24h verfügbar ist
I had issues initially with syncing orders to the correct carrier. A few of the sttaff were unable to help me but eventually I was talking with Pratibha Singh and she fixed it all. Her boss should give her a payrise. App is working well for now. Thanks.
Best product for handling tracking we could find hands down. We've tried several different ones and nothng else can compare, integrates well with Gorgias and we get a complete solution.
Great support team they helped me a lot with setting up my shopify store shipping emails as well as cart SMS.
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