AfterShip Order Tracking

Nov. 6, 2022

sehr gute App sehr einfach zu integrieren - alles was man braucht und guter Service der 24h verfügbar ist

Nov. 3, 2022

I had issues initially with syncing orders to the correct carrier. A few of the sttaff were unable to help me but eventually I was talking with Pratibha Singh and she fixed it all. Her boss should give her a payrise. App is working well for now. Thanks.

Oct. 28, 2022

Best product for handling tracking we could find hands down. We've tried several different ones and nothng else can compare, integrates well with Gorgias and we get a complete solution.

Oct. 26, 2022

This app is really good. Customer officer Pratibha is very helpful. And solved my problems. Thanks a lot !

Oct. 8, 2022

Great support team they helped me a lot with setting up my shopify store shipping emails as well as cart SMS.

Sept. 30, 2022

Very quick and helpful service, gave me what I needed in a timely manner without dragging things on.

Sept. 26, 2022

After initial setup - which can be a little confusing - this app gives us the analytics we need to drive our customer experience forward.

Sept. 21, 2022

This App is really amazing, it helps my customers track their orders. Great customer support as well.

Sept. 20, 2022

de beste app voor het fullfilment van je orders. wij gebruiken deze al jaren. nu is het nog eenvoudiger nu we zijn overgeschakeld op shopify

Sept. 16, 2022

AfterShip is a Great App. Amazing Experience, Very Very Quick response & Reliable Customer Services, Thanks

Sept. 14, 2022

Their customer service is amazing! They walked me through the whole set up. It is a pleasure to work with AfterShip.

Sept. 14, 2022

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

Aug. 29, 2022

The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.

Aug. 28, 2022

This is beyond expectations (interfaced with our shopify store). Though i'd have to post api data into AfterShip, realized it's all native and you don't have to do anything... Great. Had to deal with the customer support for a technical talk regarding store imports: AMAZING AND FAST RESPONSE.

Aug. 17, 2022

amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.

Aug. 12, 2022

Its a nice loaded app with many features, I still need to learn more and dive deeper into the features, but support is fast and very helpful

Aug. 2, 2022

Shopify now offers nearly all functionality that Aftership offers. I am cancelling my service after years now that they decided to charge an extra $100 per month to view transit stats, which was previously included in my plan. The company's management clearly doesn't understand how to treat customers. You can't take away features and then offer said features to customers for an extra $100 per month. Not sure what's wrong with this company, but I would avoid anything they build. You'll get progressively higher bills without explanation and then they will take away features you grew accustomed to in order to then turn around and offer them back to you for more money.

Aug. 10, 2022

UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. -- TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.

July 25, 2022

Great app, super quick tech support when needed. Tracking app has cut down on customer emails based on shipping ETA's considerably!

July 20, 2022

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.