AfterShip Order Tracking

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.

This is beyond expectations (interfaced with our shopify store). Though i'd have to post api data into AfterShip, realized it's all native and you don't have to do anything... Great. Had to deal with the customer support for a technical talk regarding store imports: AMAZING AND FAST RESPONSE.

amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.

Its a nice loaded app with many features, I still need to learn more and dive deeper into the features, but support is fast and very helpful

Shopify now offers nearly all functionality that Aftership offers. I am cancelling my service after years now that they decided to charge an extra $100 per month to view transit stats, which was previously included in my plan. The company's management clearly doesn't understand how to treat customers. You can't take away features and then offer said features to customers for an extra $100 per month. Not sure what's wrong with this company, but I would avoid anything they build. You'll get progressively higher bills without explanation and then they will take away features you grew accustomed to in order to then turn around and offer them back to you for more money.

UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. -- TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.

Great app, super quick tech support when needed. Tracking app has cut down on customer emails based on shipping ETA's considerably!

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

Support was made easy and quick when it came to my request. I love the UI of the app because it is easy to navigate and the ability to have your own custom branded tracking page is a 10/10 for me!

Very good app even on the free plan and awesome support! My customers are now always informed about the status of their orders!

Great app for my customers. Saves me so much time in providing shipping answers about tracking and location.

The app is great and brings a lot of value to my store. Makes it easier for my customers to track their packages.

I actually really like aftership to help my customers with tracking notifications and to help me see how shipping is going. The reports are on point.

This app integrated smoothly into my store and is extremely easy to use and update. It has also helped with automating the shipping and return process. Highly recommend!

Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much

I just started, and the customer service team was great, he answered my question really quick. I will come back with better feedback after I used for some time. The setup was easy,

We are just starting with AfterShip but the customer service has been fantastic and the app is very flexible.

Very good app! Easy to install and great customer service. It's gonna save us a lot of time. Recommended.