AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#804
All reviews
Review RSS Feed
July 20, 2022
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We certainly are looking forward to earning back your trust back in our platform with our support. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neha Karadi Team AfterShip
July 6, 2022
Support was made easy and quick when it came to my request. I love the UI of the app because it is easy to navigate and the ability to have your own custom branded tracking page is a 10/10 for me!
June 23, 2022
Very good app even on the free plan and awesome support! My customers are now always informed about the status of their orders!
June 21, 2022
Great app for my customers. Saves me so much time in providing shipping answers about tracking and location.
June 18, 2022
The app is great and brings a lot of value to my store. Makes it easier for my customers to track their packages.
June 18, 2022
I actually really like aftership to help my customers with tracking notifications and to help me see how shipping is going. The reports are on point.
June 17, 2022
This app integrated smoothly into my store and is extremely easy to use and update. It has also helped with automating the shipping and return process. Highly recommend!
June 17, 2022
Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Ankush Kumar Team AfterShip
June 8, 2022
I just started, and the customer service team was great, he answered my question really quick. I will come back with better feedback after I used for some time. The setup was easy,
June 3, 2022
I use this app to track customers' orders and to make it easy for my customers too. it was easy to set up and I will use the other app associated with it also, to help in other areas of my store. Animesh in customer services was great too!
June 2, 2022
Must have for any Shopify store. Tracking packages at large like an operations hub. I've been using this for almost 10 years.
June 2, 2022
We are just starting with AfterShip but the customer service has been fantastic and the app is very flexible.
June 2, 2022
Very good app! Easy to install and great customer service. It's gonna save us a lot of time. Recommended.
May 29, 2022
If you don't download this app, then your stupid. Your customers use AfterShip on their phones anyway, so it is an obscure choice to download AfterShip to your store too.
May 26, 2022
Très bon rapport qualité prix, des fonctionnalités très utiles pour mettre en place un système de suivi digne de ce nom.
March 29, 2023
This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution. UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Tushar Jolly Team AfterShip
May 26, 2022
Got an issue of tracking some tracking numbers and got a nice help to know where it was coming from, Thanks a lot to Rahul for the patience and the help It's a long time I was using this app, still perfect for all our needs
May 26, 2022
Still setting up but support has been extremely responsive. The carrier integrations and overall functionality look great.
Dec. 1, 2025
Sehr zufrieden seit Jahren und helfen immer bei Fragen sofort und kompetent! Sehr weiterzuempfehlen. Heute mit Asmita am Chat und alles gemacht, vielen lieben Dank!!