AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,722
chart
#269
All reviews
Rating Breakdown
Review RSS Feed
Dec. 10, 2023
Support of this app is very good. Just needed help and they not only answered my questions but connected on a video call with me
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Dec. 7, 2023
Dec. 7, 2023
Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked and found that you have reopened the store and the charges were added to your billing. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Dec. 5, 2023
App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Dec. 4, 2023
This was my first time using Aftership, I had an issue as the status of the order was only Pending. The customer support I received from Rajat was great. He explained everything very clearly and guided me how to set up everything in my account correctly. Amazing customer service. Thank you!
Dec. 3, 2023
I would highly recommend using aftershipping. There customer service is top notch. Nitish was very helpful. Ask for him when chatting.
Dec. 3, 2023
I like the status shipping details of each order, especially when shipping deadlines are involved, I can click on an order and get the necessary details on where a package is at.
Dec. 1, 2023
Aftership tracking is a great app and definitely provides with awesome support. Rajat was especially good about providing and following up with us and solving our issue on the go. Highly recommend this app.
Jan. 31, 2024
I am enjoying AfterShip order tracking. the best of is its support it's like live chat. they are here 24/7 to support you with anything special thanks to sir Rajat