AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,239
chart
#613
All reviews
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June 2, 2022
Must have for any Shopify store. Tracking packages at large like an operations hub. I've been using this for almost 10 years.
June 2, 2022
We are just starting with AfterShip but the customer service has been fantastic and the app is very flexible.
June 2, 2022
Very good app! Easy to install and great customer service. It's gonna save us a lot of time. Recommended.
May 29, 2022
If you don't download this app, then your stupid. Your customers use AfterShip on their phones anyway, so it is an obscure choice to download AfterShip to your store too.
May 26, 2022
Très bon rapport qualité prix, des fonctionnalités très utiles pour mettre en place un système de suivi digne de ce nom.
March 29, 2023
This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution. UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Tushar Jolly Team AfterShip
May 26, 2022
Got an issue of tracking some tracking numbers and got a nice help to know where it was coming from, Thanks a lot to Rahul for the patience and the help It's a long time I was using this app, still perfect for all our needs
May 26, 2022
Still setting up but support has been extremely responsive. The carrier integrations and overall functionality look great.
Dec. 1, 2025
Sehr zufrieden seit Jahren und helfen immer bei Fragen sofort und kompetent! Sehr weiterzuempfehlen. Heute mit Asmita am Chat und alles gemacht, vielen lieben Dank!!
May 24, 2022
Such a great app and wonderful service! Every time without fail. I highly recommend EVERYONE uses this app if you are shipping products!
May 18, 2022
This app is in early stages for us but was easy to configure, and on initial experience seems good. Good support too via chat so happy so far.
May 18, 2022
So far so good with Aftership. It's very easy to install and get setup and automates pretty much all of the after shipping communication, making sure the customer is always up to date on the status of their package. It also allows you to have an order tracking page with further lets the customer have piece of mind on the status of their order. Nothing bad to say here, I recommend it.
May 18, 2022
Pretty straightforward and easy to use - we use it so our customers can track their shipments and not have to waste their time or ours going back and forth with email. Support is quick and responsive. Been using it for a while now and so far so good!
May 18, 2022
60 percent of tracking numbers are not updated.... The system does not work well for dropshipping. Look for another solution.
Thank you for sharing your feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and found you were facing issue with tracking updates which our support team helped to fix it. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish AfterShip Team
May 16, 2022
Great customer service, very fast and responsive to customers wants and concerns. Adding this feature to your store will help customers trust you and buy again.
May 12, 2022
Very user friendly for both Shopify store and customers. Customer service does a great job and is quick to help.
May 11, 2022
Top notch support, and loving the app integrations. The dashboard is super helpful to see which orders are yet to be delivered, etc.
May 6, 2022
Ruhika was very helpful on the chat app and solved all questions I had quickly and efficiently- would recommend
April 30, 2022
Simple to use app, free plan is reasonably generous, and the cost scale from there is great. Customer service (in particular Rahul) is great. Recommend!