AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,264
chart
#763
All reviews
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Oct. 15, 2020
This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.
We apologize for the inconvenience. Payments via the Shopify channel are supported on AfterShip along with it we also offer the payments via cards option using our gateway. It is totally a user preference, We never force payments on our gateway. As you have mentioned you want to pay via Shopify. We have sent you an email on the registered email address with further instructions. You can always contact us at [email protected] (24X7). Kind regards, Mudit
Oct. 14, 2020
I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. [email protected]
Hello, This is Nitesh from AfterShip. As you have mentioned that you are facing some issues while upgrading your account we will drop a personal email to you about upgrading the plan with Shopify billing. In case if you still face any issues please let us know via the chat option available on your account or you can email us at [email protected]. We are available 24X7.
Oct. 2, 2020
It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain
Sept. 12, 2020
Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.
Hi Umzu team, Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week. I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon. Best, Shahbaz
July 15, 2020
Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.
July 8, 2020
This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!
Thanks for your review, may I please request you to kindly reply to the email. We'll help fix any issue at your end.
July 2, 2020
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
July 1, 2020
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
June 25, 2020
Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status. Have emailed support five times over two weeks requesting a refund - NO RESPONSE. Will be taking the matter up with Shopify support to recover funds. Real shame as this app used to be so good.
June 4, 2020
Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!
Aug. 15, 2022
The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review
May 8, 2020
Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.
Thank you for the review, can you join on a screenshare call please. Details are mailed to you, please respond.
April 24, 2020
THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.
Feb. 25, 2020
We contacted support twice over a week with no response. We were excited to use the app but support is absent.
Hi team, apologies for this. I was unable to find any request raised from you to support. We have reached out on your email address. Do let us know, how we can be of assistance.
Feb. 17, 2020
Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!
Hi, Please note SMS charges are determined by the local carrier at your end or the location to which parcel is and these charges may vary as per the location. These charges are not included within the plan charges. Also, you can find the sms pricing at our pricing page as well (https://www.aftership.com/pricing).
Jan. 30, 2020
Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.
Dec. 20, 2019
What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.
Dec. 19, 2019
Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"
Nov. 18, 2019
I used this app, it's so bad. I can't import my ship imformation. It's always failed. And there is something wrong about the sync with shopify, not all order s are sync.Some orders are missing.And I can't connect the customer service.
Sept. 7, 2019
Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.
Hi, please check your email inbox. Please confirm your availability for a call.