AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#603
All reviews
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Nov. 23, 2020
Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.
Hello, We apologize for the inconevnience caused to you. One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest. Regards, Nitesh
Jan. 21, 2021
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further. You can also reach out to us via the chat window available on your AfterShip account or email us at [email protected] (24X7). Kind regards, Mudit
Nov. 6, 2020
AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?
Hello, We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application. Rest assured, We will keep you informed regularly about the progress. Regards, Mukul Saxena
Oct. 15, 2020
This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.
We apologize for the inconvenience. Payments via the Shopify channel are supported on AfterShip along with it we also offer the payments via cards option using our gateway. It is totally a user preference, We never force payments on our gateway. As you have mentioned you want to pay via Shopify. We have sent you an email on the registered email address with further instructions. You can always contact us at [email protected] (24X7). Kind regards, Mudit
Oct. 14, 2020
I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. [email protected]
Hello, This is Nitesh from AfterShip. As you have mentioned that you are facing some issues while upgrading your account we will drop a personal email to you about upgrading the plan with Shopify billing. In case if you still face any issues please let us know via the chat option available on your account or you can email us at [email protected]. We are available 24X7.
Oct. 2, 2020
It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain
Sept. 12, 2020
Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.
Hi Umzu team, Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week. I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon. Best, Shahbaz
July 15, 2020
Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.
July 2, 2020
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
July 1, 2020
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
June 25, 2020
Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status. Have emailed support five times over two weeks requesting a refund - NO RESPONSE. Will be taking the matter up with Shopify support to recover funds. Real shame as this app used to be so good.
June 4, 2020
Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!
Aug. 15, 2022
The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review
May 8, 2020
Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.
Thank you for the review, can you join on a screenshare call please. Details are mailed to you, please respond.
April 24, 2020
THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.
Feb. 25, 2020
We contacted support twice over a week with no response. We were excited to use the app but support is absent.
Hi team, apologies for this. I was unable to find any request raised from you to support. We have reached out on your email address. Do let us know, how we can be of assistance.
Feb. 17, 2020
Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!
Hi, Please note SMS charges are determined by the local carrier at your end or the location to which parcel is and these charges may vary as per the location. These charges are not included within the plan charges. Also, you can find the sms pricing at our pricing page as well (https://www.aftership.com/pricing).
Jan. 30, 2020
Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.
Dec. 20, 2019
What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.
Dec. 19, 2019
Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"