AfterShip Order Tracking

Dec. 6, 2020

Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.

Dec. 2, 2020

We subscribed to this app hoping to have tracking automation. so far it is not working as advertised. After taking extensive time to set-up the app it failed to notify our customer of their tracking updates once their items shipped. The customer received a tracking link from a Chinese tracking provider that our dropship supplier uses. We contacted support and it has been a struggle. The developer told us to email the tracking links and updates to our customers?! What??? We are going to uninstall this app. We hoped it would have worked as it was advertised.

Nov. 23, 2020

Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.

Jan. 21, 2021

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.

Oct. 26, 2020

This review is purely in regards to working with support as I was never able to get it working correctly after 6 days and review functionality of the app. PROS: - Response times are fast CONS: - It seems support lacks technical knowledge to support the product. - Replies were canned answers to questions I never asked - They completely ignored one of the issues I was experiencing After installing the app I ran into two issues: 1. Some orders from Shopify are not in AfterShip - Support ignored this question on 2 occasions so it was never looked at 2. Orders that have synchronized to AfterShip are all in pending state - Final answer I was given was that all of my previous orders were tied to a wrong Supplier and the only way to adjust it was to manually update each order. It seems if your supplier order/settings are not correct then your orders are permanently broken (unless you manually fix each). This doesn't make sense to me because orders get synchronized as soon as you install the app but at this point I had no more willpower to keep re-explaining myself. If that statement was correct then I would not be able to go live with this app anyways since all of my previous orders would not be able to track anymore. UPDATE: Another resource reached out at the end to offer remote assistance support and review the issues. However by this time I had already tested successfully another tracking app and no longer needed support.

Nov. 6, 2020

AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?

Oct. 15, 2020

This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.

Oct. 14, 2020

I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. [email protected]

Oct. 2, 2020

It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain

Sept. 12, 2020

Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.

Aug. 26, 2020

THE ASKING PRICE FOR THIS APP IS $9 - $599.99 A MONTH. AND YET I CANT FIND A GOOD YOUTUBE VIDEO FROM THIS COMPANY EXPLAINING HOW TO USE THIS APP PROPERLY. THINK ABOUT THAT FOR A SECOND!! YOU WOULD EXPECT FOR THAT SORT OF PRICE TAG AT LEAST A 30 MINUTE INTRODUCTION VIDEO EXPLAINING ALL THE FEATURES OF THIS APP AND ANOTHER 30 MINUTE FULL STEP BY STEP WALK-THROUGH VIDEO ON HOW TO INTEGRATE THIS APP INTO YOUR SHOPIFY STORE. THAT IS FAR FROM THE CASE HERE. INSTEAD YOU NEED TO GO THROUGH THE PAIN STAKING PROCESS OF FIGURING IT OUT YOURSELF WITHOUT ANY SOLID GUIDANCE FROM THIS COMPANY. https://www.youtube.com/c/Aftership/videos LOTS OF SHORT VIDEOS ON THEIR YOUTUBE CHANNEL FROM 1-5 MINS. DISORGANISED WITH NO PROPER PLAYLISTS TO REFERENCE. BUT SERIOUSLY THIS COMPANY HAS TO MAKE A MUCH MORE SERIOUS EFFORT TO EXPLAIN TO THEIR CUSTOMERS HOW ON EARTH TO USE SETUP AND USE THIS APP SINCE THEY ARE CHARGING $9 - $599.99 PER MONTH. WHY WOULD ANYBODY PAY $599.99 A MONTH FOR AN APP WITHOUT THIS IS BEYOND MY UNDERSTANDING. HOW DID THIS COMPANY RACKUP OVER 2900 POSITIVE REVIEWS WITHOUT PROPER APP INSTRUCTIONS THIS IS ALSO BEYOND MY UNDERSTANDING. FOR THAT REASON I DON'T FEEL THAT I CAN MAKE THE MOST USE OF THIS APP AND THEREFORE WONT PAY A PENNY FOR AN APP THAT I DON'T FULLY UNDERSTAND. DECIDED TO UNINSTALL IT AND SAVE MYSELF TIME AND MENTAL ENERGY TO FOCUS ON OTHER THINGS.

Aug. 26, 2020

VERY HARD TO CONTROL 2 STORES ON THE 1 ACCOUNT ...............................................................

Aug. 21, 2020

Worst customer support ever. They are not able to answer simple questions. Furthermore, they are not able to answer all questions. Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!! We pay a shit load of money for this app for an overwhelming bad service as well as not working automation. We are in the search of a new tool. I can only recommend to not use it. In my 6 month with this app I hadn't any good experience. Before I forget. The "HTML" Email is not able to process main stlying. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.

Aug. 12, 2020

It doesn't show how much order tracking limit is there in free version before installing the app. It's 50 order tracking per month. Why so less, you can redirect to your page completely and just show our Brand logo. You should keep order tracking limit unlimited for us Indian people who are just starting.

Aug. 10, 2020

Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app

Aug. 6, 2020

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

July 20, 2020

bad connection. The app always get disconnected while i was trying to edit the email template. i need to refresh the page every time i need to edit something. :(

July 20, 2020

Aftership has completely failed in tracking and destroyed our customers tracking last 6 months. We would like to ban this group for ever. They demand huge money to run small apps. It is not worth to have it. We are uninstalling this apps for ever.

July 16, 2020

Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.

July 15, 2020

Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.