AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,721
chart
#265
All reviews
Rating Breakdown
Review RSS Feed
July 25, 2021
I'd love to be able to use the customer notifications with the free plan, but unfortunately that is not available. I wanted the branding removed from the tracking page, and the customer support was great with helping me out. Very friendly and competent.
Thank you for your valuable feedback. I am sorry; as of now the feature to send notifications is not available on Free plan. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you always experience the best customer support. Regards, Team AfterShip
July 11, 2021
It's very easy to implement & works very well. The best from all the apps I've tried so far. I am currently on the free version as our monthly orders are below 50. I definitely recommend. Support is also very responsive. Recommendation: Branded tracking page design can be improved!
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
July 8, 2021
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback. I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip. Please check your inbox, as you will be contacted via email shortly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you always experience the best customer support. Regards, Rupam Sarma Tamuli Team AfterShip
July 6, 2021
very good app and good customer service support. I highly recommend it for anyone who wants to have a good tracking app for their store
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you always experience the best customer support. Regards, Rupam Team AfterShip
July 4, 2021
The customization allowed is much better than some of the competitors, although the price is higher as well.
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
July 1, 2021
Have just installed this app & seems great so far. Needed help & support was very quick and helpful.
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
June 23, 2021
I am trying this new app, customer service is quick and responsive. I will have to return later about my experience with the actual app. But so far so good.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
June 17, 2021
Asked for assistance with my store, received help immediately. Thank you Aftership for aiding me in my stores success!
Thank you for your review. It is our constant endeavor to delight our users. Your feedback has been noted. We would ensure that you experience the best customer support. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team AfterShip
June 2, 2021
Helps my store out and my customers. No more wondering when items ship or when they will be delivered.
Thank you for your valuable feedback. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24x7, you can always contact us via live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
June 1, 2021
i didn't get to really use it for now but i'm very happy with what it has to offer a young entrepreneur like me
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
June 1, 2021
Really good app but no french traduction. Great customer experience and good interface. Would recommend for sure !
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Rupam Team AfterShip
May 13, 2021
The service is excellent - and about the app so far: It's easy to start and just takes about 15-20 minutes (for me) - now I'm exited to see the app running and let customers trace their orders. Will come back with a 5 star review if that also is top.
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one. Regards Harshvardhan Team AfterShip
May 10, 2021
I have installed it just now. Until now, everything is ok. We have 50 trackings for free plan. The attention is good. We are have to have it.
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one. Regards, Nitish Team AfterShip
May 9, 2021
Great app for order tracking and also easy to deal with returns. Would definetly recommend using it.
Thank you so much for your valuable feedback. In case of any queries, feel free to reach out to us via chat option 24*7. We will be happy to assist you. Regards, Team AfterShip
May 8, 2021
Good app to use. Organizes your shipments in a good easy way to read everything. The Layout is great.
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one. Regards, Nitish Team AfterShip
May 8, 2021
Amazing customer service, quick and easy to understand. The customer service chat page was easy to navigate too. Easy to customize branding for the store too.
Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience best one. Regards, Team AfterShip
July 20, 2021
Amesh was very helpful. Great support from the AfterShip App. I am new to Shopify, so much to learn
May 7, 2021
Great App! Love all the notification features. Sometimes it doesn't sync right, and sometimes it doesn't identify the correct shipper if using multiple methods of shipping for dropshipping, but besides that it is worth it!
I am glad to know that you are exploring our app and I am sure you will find it useful. In case you need any assistance while using the app, please do not hesitate to contact us back and we will be happy to help you. Our Support Team is available 24/7 on live chat to assist you. Regards, Team AfterShip
May 5, 2021
Good customer service, but it is a little bit confusing and time consuming to set up tracking page. Need to have tutorial videos to better help customers set up tracking page.
Thank you for your kind words. Glad to hear about your experience with our customer support. As far as the issue with the videos not available for the setup, we are working on it to launch the help videos soon. In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7. Regards, The AfterShip Team
May 4, 2021
Due to shipping delays that have been very frustrating, I needed a way to stay updated on all of my tracking this app has really helped me to do that. It's very organized and helpful.
Thank you for your kind words. Glad to know that AfterShip app is living up to your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one. Regards, Team AfterShip