AfterShip Order Tracking

June 10, 2019

It's way overpriced. Support is a joke. Doesn't have any feature that you can't find elsewhere for half price and better support.

April 5, 2019

Customer service sucks. Back and forth, back and forth. Not addressing my questions. Responses felt scripted. I do feel bad writing a negative review, but they really need to get their CS folks up to speed. Trackr rocks btw.

April 2, 2019

Several years ago, this app was useful. Like several other posters mentioned, it has become HOT GARBAGE. Let me tell you why. 1. They auto-enrolled us in a monthly subscription plan without our knowledge. We never received a confirmation email announcing the change. This was willfully deceptive on their part. 2. Their Shopify app is designed to keep you clueless about your enrollment in the monthly subscription plan. In fact, it displays NO DETAILS at all about your subscription. You could use it everyday without knowing you were enrolled. 3. Customer service is terrible. They have farmed this out to workers from India who follow a script. There is no human consideration to what they do. When we inquired about refunding our unapproved membership charges, their Indian customer agent refused. We had to spend time to follow up with our credit card company to reverse the charges. Overall, we run a professional store. We don't have time for games or to leave silly reviews. This is terrible company warranted it. My fellow Shopify customers, PLEASE DO NOT SUPPORT THIS COMPANY!!!

March 27, 2019

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

Dec. 27, 2018

Doesn't support most UK services with Royal Mail so it just ignores them... Used them for years but they don't seem to have any interest in fixing this - it used to work...

Dec. 25, 2018

At first it worked well, but now there is an annoying bug which has never been resolved for months! Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients. When you check with 17track, it is clear that Aftership is mixing in Bullshit data. So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there. The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages. I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :( So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats! I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications. That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients. Unfortunately I can't recommend this app to anyone.

Dec. 23, 2018

ABSOLUTELY HORRIBLE APP. DOES NOT WORK WITH ANY KIND OF ALIEXPRESS SHIPPING. DO NOT BUY. THIS IS A COMPLETE SCAM

Dec. 20, 2018

The app isn't tracking correctly my orders. Is showing tracking information for a tracking X in the tracking Y! My customers are going crazy, because it's showing that the orders was delivered (in another state) but it wasn't.

Dec. 19, 2018

We were automatically billed after the free trial period expired without notice or the ability to select a pricing program. Even worse, they do not respond to support emails.

Dec. 29, 2018

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Dec. 17, 2018

It never worked for me. It doesn't track Aliexpress standard shipping at all. Very difficult to set correctly. Does anyone made an easier app hereabout ?

Dec. 11, 2018

We installed the app to keep track of our fulfilment process. We set up the app and we installed both the Shopify app and the fulfilment supplier app on aftership. Aftership synced orders twice from both sources and created duplicated tracking numbers for almost every order. It was a bit of a nightmare. Aftership shouldn't sync orders with the same Name or ID, or at least flag it as a duplicate.

Nov. 23, 2018

BEWARE BEWARE BEWARE!!! This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution. There any many other apps out there with better tracking, and much lower monthly costs. Stay away from this one, it's a complete waste of money

Oct. 23, 2018

how long do i have to wait to see the customer tracking info after oberlo gives me a tracking number? Its been 4 days now and i still can see any tracking info.

March 26, 2019

This app does not provide my clients with their tracking information. I have used other apps that work better than this one. EDIT: (26/3/2019) The app does not sync my orders successfully. Stay away if you want the app to do the work seamless.

Oct. 10, 2018

Because of this app, i have lost $750 in one hour. This app destroyed my variants edit coding. Thank you aftership

Sept. 25, 2018

An Absolutely atrocity of an app. The developers' families should be personally ashamed of them for helping to design this scammy app. Thanks for your time, Yokedboards.com .

Sept. 18, 2018

Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries. Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.

Aug. 27, 2018

I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!

Nov. 19, 2019

This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund. Support has got worse and their tracking does not always work. Its gone from good to bad. Looking for an alternative.