AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,722
chart
#269
All reviews
Rating Breakdown
Review RSS Feed
July 6, 2021
Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.
Jan. 29, 2021
Good assistance , I recommand this app. I had a problem on my tracking page and IT solved it within 2 days.
Hello, Thank you for your kind words. We are really eager to know how we can make your experience a 5 star one. You can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Riyaz
Feb. 24, 2021
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner. The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though. A bit expensive though at $69/month. The free plan is ok for smaller stores. Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :) Thank you for your honest feedback. We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers. For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers. 1. Customers can get real-time order status updates via the AfterShip iOS and Android tracking apps. 2. Users can insert the "Track order with AfterShip" button to the Shopify order confirmation page to encourage customers to download the app. 3. Courier mapping to help users import Shopify orders to AfterShip with the correct couriers. We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback. Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
Nov. 15, 2020
fast and convenient support, qualified specialist. Highly recommend. Support decided all my problems just in 2 minutes. I had a code problem...
Thank you for sharing your valuable comments. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Anurag Pal
Nov. 5, 2020
Fast response and he could speak in german. I was surprised! Thanks for the support! I appreciate that
Thank you for your review. Do let me know if you have any suggestions or feedback for us. You can always reach out to us via the chat window available at the bottom right corner of your AfterShip account or email us at [email protected]. We are available 24X7. Kind regards, Mudit
Oct. 28, 2020
Good customer service, only Ali standard shipping integration missing... its a little minus expecially for those who are just starting and using the aliexpress directly
Thank you for sharing your valuable comments. We will try to integrate "AliExpress standard shipping" and hopefully will be available in the future. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Nitesh Pandey
Oct. 28, 2020
the support was great and fast also they tried to do their best to help me , I fully recommend after ship
Thank you for sharing your valuable comments. Let us know if you have any further questions. You can contact us at [email protected] (24X7). Best Regards, Nitesh Pandey
Oct. 26, 2020
j'aime beaucoup il y a beaucoup de transporteurs disponibles, je l'utilise pour envoyer plus de 100 mails par mois
Merci d'avoir partagé vos précieux commentaires. Faites-nous savoir si vous avez d'autres questions. Vous pouvez nous contacter à [email protected] (24X7). Sincères amitiés, Nitesh Pandey
Oct. 24, 2020
Good application, for the moment we are not using all of its potential. To see later, if the packages are profitable
Oct. 21, 2020
Easy to use app that can help make your store appear more creditable. I recommend any new shopify users to download this app.
Oct. 14, 2020
Nice now I can Easily Manage My shipment. I can track any shipment but in India, Shadowfax is one of the most used logistics, please kindly, please add Shadowfax
Thank you for sharing your valuable feedback. We will forward the request to add Shadowfax support to our concerned team and notify you once added. Do let us know if you have any other queries. You can contact us at [email protected] (24X7). Kind regards, Mudit
Oct. 12, 2020
I loved it I just cant seem to add the tracking page iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
Thank you for your review. As you have mentioned that you are facing some issues while adding the tracking page, please visit https://youtu.be/TIdelAR7orc for a short tutorial video. In case if you still face any issues please let us know via the chat option available on your account or you can email us at [email protected]. We are available 24X7.
Oct. 12, 2020
Easy set up. Only problem that I have is I'm unable to chose manually my local carrier from the dropdown many in the order page.
Thank you for sharing your valuable feedback. In order to discuss the issue further, we have sent you an email on your registered email address. You can also contact us via the chat option in your AfterShip account or email us at [email protected]. We are available 24X7.
Oct. 8, 2020
It is very helpful if your want to keep track of all the shippings and increase your on time delivery rate.
Thank you for your review. We really appreciate you being a customer. As you have rated us 4 out of 5 stars, we are really eager to know if you have any feedback to us. You can always contact us at [email protected]. We are available 24X7.
Oct. 5, 2020
I used this app for the tracking page and I'm glad I decided to. If your thinking about getting it, you should.
Hello, Thank you for your feedback. You can share your suggestions with us so that we can keep improving our app. You can reach us on [email protected], our support team is available 24x7. Regards, Mukul Saxena
Oct. 2, 2020
trying to find a way to add to my Shopify page but can't. Anyways. Hope I find a way to get it Done.
Hello, We are committed to helping you further. One of our support members will get in touch with you for help. Regards, Mukul Saxena
Oct. 2, 2020
Recently installed this product, currently in the testing phase, though there are many interesting features
Hello, We are committed to helping you further. One of our support members will get in touch with you for help. Regards, Mukul Saxena
Oct. 2, 2020
Recently installed this product, currently in the testing phase, though a lot of things are hard to find.
Thank you for sharing your valuable feedback. As you have mentioned you are facing some difficulties in AfterShip, we are more than happy to assist you. We have sent you an email to discuss it further. Kind regards, Mudit
Sept. 30, 2020
It was easy to use, domain verification was a little confusing but i figured it out eventually................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Hello, We are always open to your suggestions. One of the members from the concerned teams will reach to resolve your issue. Regards, Mukul Saxena
Sept. 30, 2020
Its ok. Has some flaws in the code. Can't say that for return centers. Now Return centers is heavy flawed. Cant edit, no widget. I returned something 4 times for the same order. Tech support didn't help much. They know about it and referred me to a future features page. Hehe Just fix your stuff
Hi there, Thanks for your kind words. One of my teammates will reach out to you to sort out all the issues in one go. Best, Shahbaz