All reviews

Rating Breakdown

  • 5
    83% (3,940 ratings)
  • 4
    9% (439 ratings)
  • 3
    2% (98 ratings)
  • 2
    1% (38 ratings)
  • 1
    4% (209 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 5, 2021

The customer support of the app is very kind. They are willing to help you at any time. This shows that they have our best interests in mind and I love it !

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2021

Great app. Easy to use. Support very helpful as well when I needed some answers they were quick to help.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2021

The application is amazing. Adding to the shop is really smooth and easy. I contacted the support team for a matter, they resolved the issue within minutes. Thank you!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2021

Prompt customer support and they respond quickly to inquiries. The tracking page looks great and is customizable.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

So far, I'm very happy with the app! It allows my customers to look up orders and I can manually input shipping for orders that I have to fulfill myself (not through the fulfillment partner). It sends emails & SMS messages as well! Annnddd the customer service has been great!! Each time I send a chat message, someone responds within a minute or two. Good stuff so far! Thanks Aftership!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

So far the service seems to be impeccable. I have been assisted in a very prompt way by Varun. Would definitely recommend

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

Still new to this. but so far so good. support is very responsive ! that's crucial in my book so they get two-thumbs up from me!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

Easy to use & helpful customer service! I use it for all my companies because you can customize the tracking page yourself.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

Great app. all features I have used so far are very helpful. I love it. customer support staff is very attentive and helpful.

Using app

8 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

Great application, does exactly what I want it to. Quick customer service. Highly recommend using it! Worth it, try it out!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

Customer service is awesome. Varun helped me very quickly with all my queries. Would highly recommend this app.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

Great customer support service. Aftership is the best order tracking app on Shopify because it lessens your customer curiosity by providing the latest updates of their order as it happens

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

I start using this app and I had few questions about the app. First how to import it in my shopify store, the how to track my orders and the support was so nice to show my screenshots of how to that in few steps. Thanks for your good work guys, Big UP :)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2021

I use this app to track orders for my online store. The online support is very helpful especially if you are a beginner. It integrated easily with my store and it's not hard to use. If you get stuck I had support straight away.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

great app, great functionalities, and amazing support!!! I would recommend it for store looking to have a tracking of the orders for thier customers.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

I used this app to add the tracking my order widget to my Shopify store. It wasn't working, so I used the chat option for help. The Aftership rep helped me figure out what to do to make it work properly with an audio, that was smooth and successful in just a few minutes.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

perfect service .. costumer service is fast and helpfull! it's easy to use and for any question they help you streight away.

Using app

About 2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 26, 2021

Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.

Using app

Over 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page. We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team AfterShip

5 / 5 Share

Aug. 26, 2021

Awesome App and support. I reached out for an extension of my trial and it was instantly approved. As a new business, this helps tremendously.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

J'ai eu besoin d'aide pour configurer l'appli sur mon site et le service d'aide est très réactif et aimable . Il n'hésite à faire des copies d'écran pour que l'aide soit la plus compréhensible possible !! je recommande !

Using app

25 days

Total reviews

1

Average rating

5.0