Zopi: AliExpress Dropship, POD
Find Winning Dropshipping Products | Zopi Shopify App
Rating
4.5
feedback
265
chart
#697
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
8%
-
Less than a month
32%
-
Less than a year
51%
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More than a year
5%
Reviews Summary
The reviews for the Zopi app showcase a mix of positive and negative feedback. Positive aspects include excellent customer service with specific mentions of helpful and patient support agents like Ross, Scarlet, and Vivian. Users appreciate the quick responses and efficient problem-solving provided by the support team. Additionally, the app is praised for simplifying dropshipping processes and offering guidance on order fulfillment. On the other hand, negative feedback revolves around issues with order fulfillment, complicated workflows, and unclear instructions, especially for international shipping. Some users also mention difficulties with translations and settings resetting.
Highlights
Review RSS Feed
All reviews
Dec. 17, 2025
Today I received one order and after placing the order customer requested to change the Color of the product. I have contacted in customer care and Ms. Ross assigned me for today and she helped me a lot by making the modification into the order and she explain me the whole process step by step and that's how i fulfilled my order today. Once Again Ms Ross thank you so much your support and cooperation.
Dec. 13, 2025
Nov. 17, 2025
Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order? My online store is connected to the Zopi dropshipping app, but I'm unsure how the workflow operates, especially regarding shipping fees. Do I need to handle the shipping logistics myself and send the product on behalf of the customer, or will Zopi automate this for me? I tried to place a test order myself, but I found the platform very complicated. It doesn't clearly explain the steps to follow, and I couldn't figure out how to get the product delivered. This is very important because my store is connected to my YouTube channel, which has over 1 million subscribers. I want to avoid any problems with shipping or delivery. I should note that I do not have a physical store or a warehouse
Hi there, Thank you for reaching out and sharing your concerns. To clarify how Zopi works: When a customer places an order on your Shopify store, Zopi automatically detects and fulfills the order. - You do not need a warehouse, physical inventory, or to handle shipping yourself. - Zopi places the order with the supplier, and the supplier ships the product directly to your customer, including customers in Canada. - Tracking information is automatically updated in your Shopify order page once the supplier ships. - Shipping fees are included during the supplier order — you don’t need to manage logistics manually. We also noticed that you were able to successfully place an order, which means your setup is correct and you’re on the right track. If you need further assistance or step-by-step guidance, our support team is always ready to help. Best regards, Zopi Support Team
Nov. 12, 2025
Hi there, thank you for your feedback — we’re truly sorry for the inconvenience you experienced 💜 We want to assure you that our team immediately looked into the issue and it has now been fully resolved. We’ve already reached out to you directly with a personalized solution to make things right, including compensation for the trouble caused. At Zopi, providing fast and dedicated support is our top priority, and we truly appreciate you bringing this to our attention so we can continue improving. If you ever need further assistance, we’re always here and ready to help 💜
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