Zopi: Ali & US Dropshipping for Shopify

Zopi: Ali & US Dropshipping

Zopi - Free Dropshipping App for Shopify Seller. Sourcing US

Developer

Rating

4.7

feedback

304

Reviews

chart

#929

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    9%
  • Less than a month
    33%
  • Less than a year
    51%
  • More than a year
    4%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful guidance, and patience exhibited by the support staff, particularly mentioning names like Daisy, Ross, Scarlet, Vivian, and Azalea. The app is praised for being user-friendly and efficient in managing orders and dropshipping products. However, there are a few negative reviews mentioning issues with order fulfillment, vague error messages, and difficulties in using certain features like translations and payment processing. Overall, the app seems to have a strong support system but may need improvements in certain functionalities for a smoother user experience.

Highlights

Positive customer service experience with support team members like Daisy, Ross, Scarlet, Vivian, and Azalea
User-friendly and efficient app for managing orders and dropshipping products
Negative feedback on order fulfillment, vague error messages, and difficulties in using certain features like translations and payment processing

Rating Breakdown

  • 5
    87% (264 ratings)
  • 4
    5% (16 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (18 ratings)

Reviews with Text

  • 98% (299)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Aug. 7, 2025

FYI Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term. I get "Cancel plan failed Downgrade or cancel only at the end of the cycle: . Contact support for help."

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

My name is Daisy, Support Team Lead at Zopi. First of all, I want to sincerely apologize for the frustration and poor experience you've had. After reviewing your case carefully, I completely understand your concerns — especially around the lack of live support, the confusion around cancellation, and the issues you experienced with product availability. Regarding the out-of-stock issue: I want to clarify that this was related to your shipping method settings on Shopify, not directly caused by Zopi. Our app synced product info as expected, but Shopify’s setup restricted shipping zones or rates, causing products to appear unavailable. I absolutely agree that this should’ve been caught earlier, and I’m sorry our chatbot wasn’t able to provide clarity. Please note: the bot is designed to answer app-specific questions only and currently can’t diagnose Shopify-specific issues — but this is a gap we’re actively working on improving. Regarding your subscription and refund: You're right — your subscription was billed annually, and per our policy, annual plans can only be downgraded or canceled at the end of the billing cycle. However, as an exception in your case because you haven't use any quota yet, I’ve gone ahead and approved a full refund of your payment, which is now being processed. The refund should reflect on your original payment method within the next 5–10 business days, depending on your bank. We truly regret that your first impression of Zopi was not a positive one. Our goal is always to deliver value, save our users time, and support them — not cause additional stress. I’m genuinely sorry that we fell short here. Of course, if you ever decide to give Zopi another try in the future, I’d be more than happy to personally assist you and ensure everything works smoothly. Thank you again for your time — and once again, my sincere apologies for the inconvenience. Warm regards, Daisy

5 / 5 Share

Aug. 3, 2025

Scarlet is Perfect!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2025

bon appli, parfois payante pour débloquer certaines options mais le chat est réactif et très conciliant, je recommande

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2025

Great customer service and were able to sort the problem for me without any of my input, 10/10

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

July 30, 2025

Zopi is overcharging yet providing any useful features. So I'm using this app for the past 1 year and its finally time I'm getting rid from it. It often fulfills the orders automatically through its own expensive suppliers and the tracking is just crap. Not even track a single item. It says merchant limit reached, although I've not seen eve a single tracking information.

Store

Pejayz

Using app

About 1 year

Total reviews

3

Average rating

2.3

Developer Reply

Hi there, My name is Daisy, Support Lead at Zopi. First and foremost, I want to sincerely apologize that your experience with Zopi has been frustrating. We genuinely regret that we haven’t met your expectations, and we truly value long-time users like you. Let me address the key concerns you raised: "Zopi is overcharging yet providing no useful features." We’re sorry you feel this way. Zopi is built to automate key dropshipping tasks — including product importing, fulfillment, smart pricing, AI content, and tracking — to save your time and effort. If there are specific features you found lacking or pricing concerns you’d like to highlight, we’re more than happy to listen and improve. "It fulfills orders automatically through its own expensive suppliers." Actually, what you're referring to sounds like our Smart Supplier feature — designed to help sellers like you save time and maximize profit. When enabled, Smart Supplier automatically selects the best available supplier based on: - Faster shipping time - Higher reliability - Better profit margins (based on product + shipping cost) That said, it’s 100% optional. You can always select your own preferred supplier. To clarify, our internal review shows that only 5 out of your 850+ recent orders were fulfilled via Smart Supplier — and none of those resulted in complaints or refund requests. But if there are specific orders you’d like us to review, we’re more than happy to help! "The tracking is just crap. Not even track a single item. It says merchant limit reached." We totally understand how important tracking is for your business. Regarding the “Merchant limitations reached” error — this message appears because your current Basic plan ($19.9/month) includes 15 monthly tracking quotas. After reviewing your account, we can confirm that all 15 quotas were used in July, which is why no further tracking updates were processed. This limit resets monthly. To avoid this issue, you may consider a higher-tier plan or contacting our support team. We will offer the solution that works best for you. We’d be truly grateful for a chance to help resolve this with you. If you’re open to it, we’d love to set up a quick support session. Thank you again for your feedback — it’s users like you that help us build better. – Daisy & the Zopi Support Team

All reviews

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