Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,507
chart
#708
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
-
Less than a month
19%
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Less than a year
73%
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More than a year
5%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Customers highlighted the quick response times, helpfulness, patience, and professionalism of the support agents such as Azalea, Scarlet, Ross, Jennie, and Vivian. The support team was commended for their ability to quickly resolve issues, provide step-by-step guidance, and offer detailed explanations. Users also appreciated the 24/7 availability of support and the efficiency in solving problems related to order processing, fulfillment, and product selection. However, there was one negative review mentioning limitations and issues with syncing to TikTok shop, as well as concerns about charges after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
great app! but the amazing support from support agent Ross was out standing. no other words to add! thank you Ross for the support keep up the good work.
Dec. 17, 2024
Was a simple question but Alice answered quickly. Quick service, as for the app I am still evaluating. Once I have trialled the product I will review again.
Dec. 17, 2024
This was my first time placing an order to fulfill a customer order. The process in and of it self is antiquated and frustrating beyond belief. However, there was light at the end of the tunnel for me because I had the absolute most patient customer support representative, Azalea. I was chatting with via email and two chat windows at one point but she never missed a beat. It was a pleasure working with her.
Dear Katina, We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service. Our team is dedicated to resolving any problems or difficulties you may have faced and we have verified that your issue has been forwarded to our Internal team. One of our representatives has contacted you to discuss your feedback in more depth. We hope to receive a response from you so that we can provide you with the assistance you need. Thank you for your trust and we wish you all the best! Sincerely, The Zopi Support team.
Dec. 16, 2024
Really helpful. I removed my variant and Lana helped me to fulfill my ordorder manually. I only had to order and she did the rest for me which was a big relieve. Thank you so much!
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