Rating

4.5

feedback

276

Reviews

chart

#635

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    33%
  • Less than a year
    49%
  • More than a year
    5%

Reviews Summary

The reviews for the Zopi app on Shopify are mostly positive, highlighting the excellent customer service provided by the support team, particularly individuals like Scarlet, Ross, Paula, and Daisy. Customers appreciate the quick response times, efficient problem-solving, and patience exhibited by the support staff. The app is praised for its user-friendly interface, ease of use, and helpful features for Shopify business owners. However, there are some negative reviews mentioning issues such as limited product imports, confusing workflows, and problems with order fulfillment. Some users expressed dissatisfaction with changes in the app's functionality and pricing structure, leading to a decline in their overall experience.

Highlights

Excellent customer service and support
User-friendly interface and helpful features
Issues with limited product imports and order fulfillment
Negative feedback on changes in functionality and pricing
Positive mentions of specific support team members like Scarlet, Ross, Paula, and Daisy

Rating Breakdown

  • 5
    82% (227 ratings)
  • 4
    6% (16 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    9% (26 ratings)

Reviews with Text

  • 97% (267)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 19, 2026

Ali Orders helped me import products way faster than doing it manualy. i like the one click import and pricing rules. sometimes product descriptions come messy and i had to clean them up. still saves a lot of time when building new collections.

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 8, 2026

Excellent. Easy to handle and the support person was very helpful.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 7, 2026

excellent reponse claire et precis

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

Scarlet was able to help me with a complex problem. It was nice talking to a human as she was able to guide me through the process of correcting an order and making sure that it was shipped out. It was nice to be able to contact somebody who had so much knowledge of the process. I am sure I will call again sometime.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2026

Using app

8 months

Total reviews

1

Average rating

5.0

All reviews

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