Zopi: AI AliExpress Dropship
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I cancelled my free plan but was still charged. I can't even request a refund for an app that isn't even installed on my Shopify account.
Hi, We're sorry to hear about your experience and understand how unexpected billing can be frustrating. After reviewing your account, we confirmed that your store was subscribed to the Scale Plan, not the Free Plan. Shopify charges for the current billing period, while cancelling a subscription only prevents future renewals. We've already reached out to you via email with more details about your subscription and have been working with you to resolve this matter. When you have a chance, please check your inbox (and spam folder if needed) and reply to our email so we can continue assisting you. Our team is always here to help and will do our best to ensure any concerns are resolved as quickly as possible. Daisy from Zopi Support Team
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Hi, Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments. We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace. That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible. Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Hi there, Thank you for sharing your feedback. We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan. Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well? We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified. Best regards, Daisy | Zopi Support Team
E un app molto facile da usare, il supporto e molto veloce e molto disponibili, mi hanno aiutata in pochi minuti
If you need reliable, fast and quality product research and fulfilment service, install Zopi. I have been using fulfilment apps since 2018. Zopi bypassed the others with the new AI app, that works right in your store, as an integral smart part of it. You want new products or versions, here they are, push to your store. Received an order? Already fulfilled. Up to now, I have not received any complaints from customers, at all. You have questions - real humans answer and solve them instantly. Yesterday I clicked somewhere I did not want, Daisy solved it in a minute.
Daisy was a wonderful person! She was kind and very helpful. She helped from the minute go and took the whole process off my hands! Will definitely like to help me again if I have any further issues.
Excellent. Easy to handle and the support person was very helpful.
excellente, reponse claire et presis, beaucoup de patience
Scarlet was able to help me with a complex problem. It was nice talking to a human as she was able to guide me through the process of correcting an order and making sure that it was shipped out. It was nice to be able to contact somebody who had so much knowledge of the process. I am sure I will call again sometime.
I like the simple system and quick consultation processing.
Une application excellente, simple d'utilisation et un support au TOP. Réponses rapides et professionnelles via le CHAT. Je conseille vivement.
Very quick and patient support. Thanks
Incredible app for Shopify business owners. The userface is incredibly easy to use and has very useful features. The support from ZOPI is INCREDIBLE. I am beyond impressed by their ability to immediately solve issues. They are always very helpful and always completely understand what I am trying to solve, which results in my issue being resolved immediately. Highly recommend ZOPI to everyone.
Today I received one order and after placing the order customer requested to change the Color of the product. I have contacted in customer care and Ms. Ross assigned me for today and she helped me a lot by making the modification into the order and she explain me the whole process step by step and that's how i fulfilled my order today. Once Again Ms Ross thank you so much your support and cooperation.
Belle explication et très précise dans l'information. J'ai tellement apprécié ces services. Merci une fois de plus.
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