Zopi: AI AliExpress Dropship
The reviews for the Zopi Shopify App are overwhelmingly positive, with users praising the app's ease of use, quick and helpful customer support, and efficient order fulfillment process. Many users highlighted the exceptional support they received from customer service representatives like Daisy, Ross, Scarlet, and Paula, who were described as knowledgeable, patient, and dedicated to solving issues promptly. The app was commended for its user-friendly interface, reliable product research, and seamless integration with Shopify stores. However, there were a few negative reviews mentioning issues with order fulfillment, limited product imports for free users, and difficulties with translations and settings.
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I cancelled my free plan but was still charged. I can't even request a refund for an app that isn't even installed on my Shopify account.
Hi, We're sorry to hear about your experience and understand how unexpected billing can be frustrating. After reviewing your account, we confirmed that your store was subscribed to the Scale Plan, not the Free Plan. Shopify charges for the current billing period, while cancelling a subscription only prevents future renewals. We've already reached out to you via email with more details about your subscription and have been working with you to resolve this matter. When you have a chance, please check your inbox (and spam folder if needed) and reply to our email so we can continue assisting you. Our team is always here to help and will do our best to ensure any concerns are resolved as quickly as possible. Daisy from Zopi Support Team
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Hi, Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments. We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace. That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible. Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Hi there, Thank you for sharing your feedback. We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan. Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well? We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified. Best regards, Daisy | Zopi Support Team
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