Zopi: AI AliExpress Dropship
The reviews are heavily polarized, but the overall pattern is that many merchants find Zopi easy to use and especially value the fast, patient, and knowledgeable customer support. Multiple reviewers mention specific support agents by name and describe them as responsive, professional, and effective at solving order, fulfillment, and setup issues quickly. Users also praise the app’s simple interface, helpful guidance for beginners, and the convenience of product research and fulfillment features that can streamline dropshipping operations. On the negative side, several reviews report serious problems with billing, cancellation, and order fulfillment. Some merchants say they were charged after canceling or after uninstalling, had trouble canceling plans, or felt the pricing was higher than advertised. Others describe fulfillment failures, slow or missing tracking updates, confusing workflows, vague error messages, and occasional bugs or translation issues. A few reviews are especially severe, alleging deceptive billing and failed fulfillment that led to lost sales or chargebacks. In short, the app appears to work well for many users when support is involved, but reliability, billing transparency, and fulfillment consistency are recurring concerns.
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Zero fulfillment, deceptive billing — cost me $861 in chargebacks Installed since October 2023. In all that time: zero products imported through the app, zero orders fulfilled. When orders #1004 ($784.70) and #1005 ($46.90) came in, Zopi declined fulfillment twice each: "Request rejected. Please complete your payment in the Zopi Order Center and try again." On #1004 they briefly accepted the request, then cancelled it themselves. Neither customer was ever served — I lost a $799.56 chargeback and a $61.90 chargeback. Two more orders (#1006, #1007) had fulfillment requested through Zopi and never completed; both are now being refunded. Billing: I approved $19.90/month ($238.80/year). The app's billing page showed a trial converting to $349.30/year — $110.50/year (about 46%) more than the advertised price. I was already charged $349.30 in December 2025. I consider this false advertising and fraudulent overcharging. App cancelled, formal complaint filed with Shopify.
Hi there, We’re sorry to hear about your experience, and we’ve carefully reviewed the order and billing details mentioned in your review. We’d like to clarify what happened. Regarding fulfillment: The affected fulfillment requests were initiated directly from Shopify. However, because Order Automation had not been configured and the required payment had not been completed in Zopi, the orders could not proceed to the supplier. When the requests were rejected, Zopi displayed the message: “Request rejected. Please complete your payment in the Zopi Order Center and try again.” This was to prevent the orders from being marked as fulfilled in Shopify before they had actually been placed and paid for. Our records do not show that the required payment step was subsequently completed. Zopi also does not charge you for the supplier order or fulfillment when payment has not been completed. Therefore, there was no successfully paid fulfillment request for Zopi to process and send to the supplier. Regarding billing: The $19.90/month price refers to our Launch plan. Our records show that your store was subscribed to the Zopi Dropshipping – Advanced Yearly plan, priced at $349.30/year. The $349.30 charge therefore corresponds to the Advanced Yearly subscription associated with your store, rather than an overcharge of the $19.90 Launch plan. We understand how frustrating order issues can be, and we’re happy to help clarify the correct fulfillment process. Please contact our support team anytime, and we can walk you through the order placement and payment flow step by step to ensure future orders are processed correctly. Best regards, Zopi Support Team
Une correspondante a l'écoute réactive qui a répondu avec pascience et gentillesse je recommande vivement tres professionnelle et elle est resté jusqu au bout pour m aider.
Des problèmes bien vite résolus grâce aux conseils de Ross de Zopi. Purelunea
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