Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,305
chart
#790
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
20%
-
Less than a year
73%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by agents like Rocy, Ross, Vivian, and others. Customers appreciate the quick responses, patience, and knowledge of the support team, making the app easy to use and navigate. The support system is highlighted as a significant benefit, with users feeling reassured and guided through any issues they encounter. Additionally, users mention that the app is beginner-friendly, easy to use, and offers valuable features for dropshipping and order management. However, there are a few mentions of the app being slow and some users experiencing issues with processing orders.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
I would recommend this app as I got full support through chat & resolved many issues the first time & got back on track.
July 22, 2024
So where do i start ....... Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !! I was advised by shopify experts on a forum to avoid & this is why .....
Dear Sam, We sincerely apologize for any inconvenience you have experienced. We greatly value the insights from our customers and are committed to continuously improving our service. Your concerns have been investigated by our internal team. One of our representatives reached out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for your trust in us. Best regards, The Zopi Support Team
July 21, 2024
Ross really helped me out today. He was so caring and supportive. Ross listened to everything I said. Please give him a pay rise
July 20, 2024
I spoke With Scarlett yesterday, she is very knowledgeable, efficient and courtesy. She was so help full in making me better understand how to work the website and get my store running. I will be glad to use the app and talk with Scarlett when I have a problem. Thanks
July 25, 2024
They are caring and responsive to customer concerns.
Dear Customer, Thank you for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you have experienced. We greatly value the insights from our customers and are committed to continuously improving our service. Your concerns have been actively investigated by our internal team. One of our representatives will be reaching out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered. We appreciate your patience and look forward to resolving this matter to your satisfaction. Thank you for your trust in us. Best regards, The Zopi Support Team
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