Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,544
chart
#640
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
18%
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Less than a year
74%
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More than a year
6%
Reviews Summary
The reviews for the Zopi Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the support team. Many users mentioned specific support agents like Vivian, Ross, Scarlet, and Azalea for their quick and efficient assistance in resolving issues. The app's user interface was also highlighted as user-friendly, making it easy for new users to navigate. However, there were a few mentions of issues with order fulfillment and payment processing, which caused some frustration for users. Overall, the app seems to have a strong support system in place to address any challenges that users may encounter.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 16, 2025
I had the pleasure of working with Paula from customer service, and I am extremely impressed with the level of support she provided. After struggling with an issue for several days, Paula offered a suggestion that I had not previously considered, which ultimately resolved the problem. Her expertise and thoughtful approach were instrumental in resolving the matter efficiently. I greatly appreciate her assistance and dedication to ensuring a positive customer experience.
March 15, 2025
Since I upgraded im only having problems with the order fulfillment
Dear BALKANSHIELD, We’re truly sorry to hear about your experience with our app, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to face issues, and we sincerely apologize for any inconvenience this has caused. We acknowledge your concerns regarding order fulfillment difficulties. Regarding the specific issue you encountered, our support team has already reached out and will provide detailed assistance to resolve it as quickly as possible. Please know that our team will work to improve the app experience. We greatly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us. We’re here to help. We look forward to hearing from you soon. Best regards, Zopi Customer Support team
March 14, 2025
So every online product in existence, has a bug every now and then. I should know, i'm a CTO for a living. So sure, every now and then theres an issue - and i'll be honest, most of the time its been a user error (my fault), but even when its an issue my end the customer support cannot do enough. Always very responsive, and always happy to help, and always remedy the issue quickly--which is so important for an online e-commerce business. Would recommend again and again! Most recently had the pleasure of working with Ross from the CS team, and as previously mentioned, could not do more to satisfy my needs and issues at hand.
March 6, 2025
I was able to get help with answers to my questions fairly quickly. Customer Service was polite and professional.
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