Rating

4.5

feedback

258

Reviews

chart

#1,125

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    32%
  • Less than a year
    50%
  • More than a year
    6%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team, particularly mentioning names like Daisy, Scarlet, Ross, and Paula. Customers appreciate the ease of use of the app, quick response times, and the helpful guidance they receive. The support team is commended for being patient, professional, and knowledgeable, making the experience of using the app smooth and efficient. However, there are a few negative reviews that mention issues with the app's functionality, such as confusing translations, vague error messages, and problems with order fulfillment and payment processing. Some users also express dissatisfaction with changes in the app's features and limitations on the number of products that can be added.

Highlights

Excellent customer service and support provided by team members like Daisy, Scarlet, Ross, and Paula
Ease of use and quick response times of the app
Positive feedback on the helpful guidance and professionalism of the support team
Issues with app functionality, including confusing translations and vague error messages
Some users express dissatisfaction with changes in app features and limitations on the number of products that can be added

Rating Breakdown

  • 5
    82% (212 ratings)
  • 4
    5% (14 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (5 ratings)
  • 1
    10% (26 ratings)

Reviews with Text

  • 97% (252)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 8, 2026

Daisy was a wonderful person! She was kind and very helpful. She helped from the minute go and took the whole process off my hands! Will definitely like to help me again if I have any further issues.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2026

Excellent. Easy to handle and the support person was very helpful.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 7, 2026

excellente, reponse claire et presis, beaucoup de patience

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 3, 2026

Using app

8 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

Scarlet was able to help me with a complex problem. It was nice talking to a human as she was able to guide me through the process of correcting an order and making sure that it was shipped out. It was nice to be able to contact somebody who had so much knowledge of the process. I am sure I will call again sometime.

Using app

2 months

Total reviews

2

Average rating

5.0

All reviews

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