All reviews

Rating Breakdown

  • 5
    90% (2,217 ratings)
  • 4
    5% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (84 ratings)
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5 / 5 Share

Oct. 31, 2023

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Henry was very very helpful and patient with me as I was facing some issues and he took his time with me and made sure everything was solved. very happy and pleased

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

Giselle is a GREAT help when you need it, and I asked her quite a few questions. She answered them quickly and I got to finish my work well. Zopi works really well!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

I recently downloaded the Zopi app and I must say, it exceeded my expectations! The app is user-friendly and has a great interface. However, what really stood out to me was the exceptional customer service provided by Scarlet. She was extremely knowledgeable about the app and helped me every step of the way. Setting up the app was a breeze thanks to her guidance.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

Scarlet provided amazing customer service! thank you!

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Jennie helped me with my questions and was very professional and responsive. Please see that she is recognized for her outstanding efforts. She is true Professional.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

Pauline helped me a lot, she introduced your brand new feature, she was kind which is also very important. 10/10

Store

Electio

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

harwin was really helpful

Store

My Store

Using app

3 months

5 / 5 Share

Oct. 27, 2023

Thank you Ross for the help! What impressed me the most about Ross was her extensive knowledge and expertise in her field. She effortlessly answered all my questions and offered valuable insights that greatly assisted me in resolving my issue. Her professionalism and dedication were truly evident throughout our interaction.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

So far so good. Customer service was super friendly and helped solve my problem.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

Store

Eros/A

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

Scarlet provided amazing customer service, answered all my questions and if I struggled to understand she always found another way to explain it and show pictures to help me better understand. She showed lots of patience with me. thanks scarlet

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2024

Hi team, Thanks for the support from LEO; it was good, fella.

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi! Thank you for submitting a review of our app! We value your feedback and want to address your concerns. Please allow me to explain your concern, if I may. With Zopi, we just take care of the rest to sync the tracking code to your Shopify store after you pay for your suppliers successfully on AliExpress. If you want to email the order status update to your customers, you can follow the steps to proceed with it on Shopify. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email. We look forward to resolving this matter to your satisfaction. Best regards, The Zopi Support team

5 / 5 Share

Oct. 25, 2023

Giseele was so helpful she's such a gem, because of her I will definitely be using Zopi for drop shipping. She made this so easy for me. thank you Giselle I hope to get you again if i need any additional help.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

I recently had the pleasure of interacting with Leo from Zopi’s Customer Support team, and I must say, it was one of the most exemplary experiences I've had in a long time. From the outset, Leo exhibited a kindness that was both genuine and reassuring, which is something one doesn’t always find in the fast-paced world of customer service. It was immediately evident that Leo was not only well-versed with the intricacies of the platform but also had a profound ability to listen. In a situation where many would have offered generic solutions, Leo took the time to thoroughly understand my specific issues. This level of attention to detail is a testament to his commitment and the high standards set by Zopi. The solutions he provided were not just quick fixes; they addressed the root causes of my problems. It's clear that Leo is a problem solver at heart and is dedicated to ensuring that customers have the best possible experience with Zopi. To sum it up, the efficiency and kindness Leo displayed were above and beyond. He truly embodies what excellent customer service should be. If this is the standard Zopi sets for its customer support, then they are undoubtedly miles ahead in the game. Here's to hoping all my future encounters are as positive as this one. Thank you, Leo, for your unwavering commitment to excellence!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

super service client ! Leo est super merci

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

best

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

Thank you, Ross, for walking me through all the new features. I would completely leave 100% and five starts for your support!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Jennie was absolutely amazing. Helped straight away and even gave me feedback on my website and some advice on drop shipping. Highly recommend!

Using app

9 months

Total reviews

2

Average rating

5.0