All reviews

Rating Breakdown

  • 5
    89% (2,164 ratings)
  • 4
    6% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (81 ratings)
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5 / 5 Share

Sept. 1, 2023

Jennie was very patience and professional with the regards of assisting me with an ongoing concern in which I had from earlier today; however, she was also able to ease my mind knowing that I was in the best hands - I am very honored to say that everyone on this team (i. e., Ross and Clara) have done an amazing job!!! A++++++++++++++

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 21, 2023

Fabulous support! Lily was very helpful and went above and beyond to resolve my issues. Could't be happier.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Als erstes möchte ich den tollen Support hervorheben: Ciara hat mir sehr gut weitergeholfen und noch zusätzliche Tipps gegeben, die mir den Einstand erleichtert haben! Vielen Dank dafür! Selten einen so netten und hilfsbereiten Support erlebt. Die App an sich ist auch übersichtlich und gut gestaltet. Ob es wirklich was für mich und meinen Shop ist, werde ich testen. Man kann aber an der App und am Support nichts aussetzen.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Very good team support. I was having issues setting up my store and the Team responded quickly to resolve my issues.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2023

Très bonne application et support très réactif Permet une automatisation quasi totale du processus. A noter que pour les adresses européennes un petit travail manuel reste à prévoir

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

They are great support, whenever i run into problem or need help i know when i click the support button a real human will help me until my problem fixed and it just super nice. There is some parts that are not working for me like the extension but the super good support team makes up for it and have worked to help me a lot so i will give 5 stars because i feel they genuinely care a lot about their customers! recommend! especially Lily in support thank you for helping me so many times!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

I am using Ali orders for the first time and ran into an issue when I received an order on my store. I contacted support and Ciara helped me resolve my issue! She's so wonderful, and helped me throughout the order-placing process and didn't sign off until my issue was resolved! Extremely grateful to her for her help!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

How should I thank Leo? I don't even know because of his kindness, I had issues with my order for the past 3 to four days it isn't resolve i think I can do it on my own, Aliexpress give me day but Leo came in and the story change, may the Lord make your way prosperous. Thanks thanks Thanks even though I can't repay now i know God will been your help anytime you need Him even before you calls upon Him. Thanks so much

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

It felt like I was asking a co-worker for help with a simple problem and we high-fived afterward!!!!!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

I really received great support. The agent was very helpful. I recommend this agent to anyone that needs help.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

I had the privilege of being assisted by Ciara from customer service and I'm thoroughly impressed. Her professionalism, along with her attentive and patient attitude, made the entire experience a breeze. She's exceptionally knowledgeable, explaining things clearly without any jargon. Also, her dedication to ensuring my concerns were addressed has made it a pleasurable experience and I'm genuinely appreciative of her help.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2023

very easy app, best for a Shopify website and very easy to use! definitely recommend! Ciara is great help :)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Great Customer Service. They help to ease your fears as a first time user and make it pretty easy to set up your business!

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Perfect! Didn’t take long at all to get service and then cierra was so kind and well mannered and patient as I’m new and still learning she was just fantastic Thanks again cierra I hope to have your help in the future

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Auncun problème j'ai tres bien était accompagnée par lily qui ma tout expliquer sur cette application et ma aider pour mon e-commerce ! Je recommande cette appli et lily ;)

Store

Echos

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Would easily recommend, I feel like the support and the pricing is much better than DSERS. Ethan is very helpful.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

The most friendly and active customer support help me work more easily and get me reach my goal. Highly Recommended

Store

LIFEVOY

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

molto gentile pazziente simpatica mi ha fornito tutte le informazioni di qui havevo bisogno grazie mille

Using app

2 months

Total reviews

146

Average rating

4.9

5 / 5 Share

Aug. 21, 2023

Hey, I'm just starting an online store so I'm very new to this. And my lovely customer service rep Ciara help me write through what I needed to know. She was very polite and, Patient with me and just all-around awesome. And Ciara was very knowledgeable throughout my whole experience

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

My expiernce ot was excellent. I have gotten shown walk thought steps on how to go through everything that I needed help with. Ciara was amazing

Store

Oasis

Using app

3 months

Total reviews

13

Average rating

5.0