Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,473
chart
#763
All reviews
Rating Breakdown
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Oct. 31, 2023
Henry was very very helpful and patient with me as I was facing some issues and he took his time with me and made sure everything was solved. very happy and pleased
Oct. 31, 2023
Giselle is a GREAT help when you need it, and I asked her quite a few questions. She answered them quickly and I got to finish my work well. Zopi works really well!
Oct. 30, 2023
I recently downloaded the Zopi app and I must say, it exceeded my expectations! The app is user-friendly and has a great interface. However, what really stood out to me was the exceptional customer service provided by Scarlet. She was extremely knowledgeable about the app and helped me every step of the way. Setting up the app was a breeze thanks to her guidance.
Nov. 1, 2023
Jennie helped me with my questions and was very professional and responsive. Please see that she is recognized for her outstanding efforts. She is true Professional.
Oct. 30, 2023
Pauline helped me a lot, she introduced your brand new feature, she was kind which is also very important. 10/10
Oct. 27, 2023
Thank you Ross for the help! What impressed me the most about Ross was her extensive knowledge and expertise in her field. She effortlessly answered all my questions and offered valuable insights that greatly assisted me in resolving my issue. Her professionalism and dedication were truly evident throughout our interaction.
Oct. 27, 2023
So far so good. Customer service was super friendly and helped solve my problem.
Oct. 26, 2023
Can't actually add products to store without overpaying. Free plan is useless
Hi! Thank you for your review! We appreciate your feedback on our Free subscription plan. We understand that it may not be the right fit for everyone, but we believe that it offers a good value for those who are looking for a basic set of features. We're always working on improving our app, and we're always looking for ways to make our Free subscription plan more useful. If you have any suggestions for how we can improve, please do let us know as one of our representatives has reached out to you. Thank you so much for your time! The Zopi team
Oct. 26, 2023
Scarlet provided amazing customer service, answered all my questions and if I struggled to understand she always found another way to explain it and show pictures to help me better understand. She showed lots of patience with me. thanks scarlet
Feb. 5, 2024
Hi team, Thanks for the support from LEO; it was good, fella.
Hi! Thank you for submitting a review of our app! We value your feedback and want to address your concerns. Please allow me to explain your concern, if I may. With Zopi, we just take care of the rest to sync the tracking code to your Shopify store after you pay for your suppliers successfully on AliExpress. If you want to email the order status update to your customers, you can follow the steps to proceed with it on Shopify. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email. We look forward to resolving this matter to your satisfaction. Best regards, The Zopi Support team
Oct. 25, 2023
Prices are too high for anyone to buy from you. It seems the prices are actually higher than if you went to Aliexpress or Temu and purchased yourself. I certainly don't make my money back for my subscription cost.
Hi Linda. Thanks for leaving a review for us! Please allow me to explain your concern, if I may. Firstly, I want to emphasize that Zopi is not a sourcing platform like Aliexpress or Temu. Our app is designed to assist merchants in importing products from Aliexpress and Temu, as well as providing support for the fulfillment process. All the products you see on Zopi are sourced from Aliexpress. We understand that this may have caused some confusion, and we apologize for any inconvenience caused. One of our agents has reached out to you to discuss your feedback in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team.
Oct. 25, 2023
Giseele was so helpful she's such a gem, because of her I will definitely be using Zopi for drop shipping. She made this so easy for me. thank you Giselle I hope to get you again if i need any additional help.
Oct. 25, 2023
I recently had the pleasure of interacting with Leo from Zopi’s Customer Support team, and I must say, it was one of the most exemplary experiences I've had in a long time. From the outset, Leo exhibited a kindness that was both genuine and reassuring, which is something one doesn’t always find in the fast-paced world of customer service. It was immediately evident that Leo was not only well-versed with the intricacies of the platform but also had a profound ability to listen. In a situation where many would have offered generic solutions, Leo took the time to thoroughly understand my specific issues. This level of attention to detail is a testament to his commitment and the high standards set by Zopi. The solutions he provided were not just quick fixes; they addressed the root causes of my problems. It's clear that Leo is a problem solver at heart and is dedicated to ensuring that customers have the best possible experience with Zopi. To sum it up, the efficiency and kindness Leo displayed were above and beyond. He truly embodies what excellent customer service should be. If this is the standard Zopi sets for its customer support, then they are undoubtedly miles ahead in the game. Here's to hoping all my future encounters are as positive as this one. Thank you, Leo, for your unwavering commitment to excellence!
Oct. 27, 2023
Thank you, Ross, for walking me through all the new features. I would completely leave 100% and five starts for your support!