All reviews

Rating Breakdown

  • 5
    89% (2,164 ratings)
  • 4
    6% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (81 ratings)
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5 / 5 Share

May 26, 2023

Clara was excellent help. She was very patient with me. I talked to another agent today name Ciara. She was also excellent. I give both of them 5 Star and also 5 Star to your cx service :)

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2023

Help Desk support is always fast and helpful when you need them. They are very thorough and walk you step by step. Jennie helped me and was great.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2023

Excellent customer service. The app works well to track and submit orders from Shopify to Aliexpress.

Store

Snozie

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

leo did an amazing job! i really appreciate helping me figure out a hold on one of my orders! again thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

ותכה בי בכל מה שרציתי כל הכבוד לה !!!!!!!!!!!ממש עזרה לי בכל עזרה דאגה לי היא ישבה איתי 3 שעות. ממש מעריך Ciara

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

I had a problem with an order and began a chat with Jennie. She walked me through the entire process, helped me get the order for my customer, and helped me get paid. This is the best service I've had in a long time. I love AliExpress!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2023

easy to use and friendly support good products and design a variety on line products from all levels and budgets

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2023

I cannot express enough how grateful I am for Lily's remarkable support in setting up my AliExpress app on my Shopify store. She demonstrated an exceptional level of professionalism and expertise throughout the process, going above and beyond to ensure everything ran smoothly. Her dedication and attention to detail were truly remarkable. Lily's guidance and knowledge were invaluable, and I am truly fortunate to have had her assistance. I highly recommend her services to anyone in need of seamless integration and exceptional customer support. Thank you, Lily, for your amazing work!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

Leo is an amazing agent he helped me a lot to get my store up and running and gave me fast and very important information and tips that will be very useful for my future buisness.

Using app

About 2 months

Total reviews

6

Average rating

4.2

5 / 5 Share

May 23, 2023

Supporto grandioso, Prodotti perfetti. Finalmente sono riuscito a trovare un ottimo fornitore a prezzi competitivi!

Store

Erox

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

great and helpful support guy many thank leo you are the right person in the right place you make me more comfortable with your fully details of my question's

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2023

I like this app really amazing and support is more amazing and quick - A customer support agent Lily guide me all the steps in details - Thanks to the Ali Orders Team Specially Lily :-)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Love the app and navigating through is made easy with the assistance provided. Jennie specifically was informative, helpful, friendly and knowledgable. Recommend the app for easy use for getting your products through to Shopify.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Best experience fast reply, high quality and so professional customer service Many Thanks to miss Ciara for it's wonderful performance

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2023

Recommender a tte personne qui vaillent mettre les produits dans leur boutique facilement,rapi2ment

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2024

Good guidence and support from the team especially from the team member named leo was very much supporting and guided me through, really appreciate its efforts.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Leo was a great help! He assisted me step by step to ensure my first couple orders went through succesfully. Without his patience and help, I would not have done it right. Thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

plz provide free plan for biginner bbbbghdhtdthsgrtyugf vcghgdyteyu hf5ettht fytur6ruti7gukhgbhguut

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi! This is Ryth from the Ali Orders team. Thank you for submitting a review for our app. In our Free plan, we make sure that all the basic functions are included as the perfect starting point to introduce beginners to the app. Furthermore, we provide customer support from real agents to all of our customers, including ones in the Free plan! Should you need any assistance, feel free to let us know and we will be right with you. Thank you for giving us a chance and we wish you all the best!

5 / 5 Share

May 16, 2023

Toller Support der einen Ernst nimmt und sofort Hilft auch wenn es die Dümmsten Fragen sind. besonders Lily ist eine Tolle Support Assistentin

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2023

customer service is very good,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Using app

44 minutes

Total reviews

1

Average rating

5.0