Ali Reviews: Kudosi Reviews

Dear Majid, I'm Petey from FireApps Customer Support team, and I am very sorry for the inconvenience caused. First of all, in order to help our customers experience better product and service quality, recently we decided to remove Free plan, and offer 7-day free trial period on Paid plans. We believe that our valuable customers will get more benefits from this change along with many new features coming very soon. Secondly, for store which you installed our app before Aug 15, and are using Free plan, please continue enjoying it as one of our agent, Lynn, explained you 21 days ago. Should you have any other concern, feel free to let us know via our live chat channel, or our email at [email protected]. Best Regards, ​Petey

Hi Arlatec, Here’s Anna from FireApps Customer Service team. Firstly, we are so sorry for any inconveniences, and the trouble with broken theme may have caused to your store. Secondly, we have checked your account in our system, but unluckily we were not able to find any conversations between you and our team, so that we could not find out the cause of your issue, and help you out with it asap. Besides, I am following up with you via this email, and please give us one more chance to help you by replying back to this email, and create a staff account to our email at [email protected] which will allow us to login to your store, and check your issue with more details. Look forward to hearing your reply, and in case you have any other concern, please feel free to contact us via our live chat, or email at [email protected] Best Regards, Anna

Hi there, This is Johnson from FireApps Customer Support team. Thank you for your feedback! Regarding your concern about removing the "Powered by Ali Reviews", I would like to let you know that this feature will be available in our Paid plans. Since you have uninstalled our app already, please give us another chance to re-install our app, and upgrade to our Pro or Unlimited plan which I am sure to you that you will enjoy a lot of great features. I hope this helps, and please let me know if there's anything else I can help you with. ​Have a nice day. Regards, Johnson

Hello Barbara, This is Johnson from FireApps Customer Support team, and I am so sorry for this inconvenience may have caused to your store. Unluckily we did not receive any request from you, so we could not provide a solution sooner. By the way, I am going to follow up with you via this email, and look forward to hearing your reply. In case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected] Regards, ​Johnson

Hello Andrea, This is Johnson from FireApps Customer Support team, and I am so sorry for this inconvenience may have caused to your store. Unluckily we have not received any request from you till now, so we could not provide a solution sooner. Can you please me know what happened there, and I will be more than happy to assist you? Look forward to hearing your reply, and in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected] Regards, ​Johnson

Hi Brett, This is Ken from FireApps Customer Support team, and I do apologize for this inconvenience may have caused to your store. Currently I can see that you have had a conversation with our agent, Lynn, so I am going to inform her about this, and please let her help you with a resolution ASAP. Regards, ​Ken

Hi Terry, This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify. Firstly, we apologize for this inconvenience may have caused to your store. Regarding your issue, it is related to our newly function added recently which would help to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser. In order to fix this problem, our resolution is please clear cache by pressing Ctrl + Shift + R on your product page. Besides, I found that you uninstalled our app already, and if possible, please give us another chance for helping you by re-installing our app again, and reply back to this email. I will be more than 100% sure that we will help you to resolve this issue as fast as we can. Thank you for your understanding, and look forward to hearing your reply. Regards, ​Ken

Hi Mason, This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify. Firstly, we apologize for this inconvenience may have caused to your store. Currently I can see that you have had a conversation with our agent, Anna, so I am going to inform her about this, and please let her help you with a resolution ASAP. Regards, ​Ken

Hello Ibtissam, This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify. First of all, I well understood your issue, and we are so sorry for this inconvenience may have caused to your store. Unluckily we did not have any chance to assist you directly with a staff account, or a remote session due to your restricted environment. Besides, I have seen that our agent, Myra, is contacting to you for a refund, and please note that we need billing payment in order to compare with Shopify Partner, so the refund request can be done completely. We do appreciate your cooperation at the earliest in order to finish this process, and next month you will not be billed too. Thank you for your understanding, and in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected] Regards, ​Ken

Hi there, Here's Petey from FireApps Customer Support team. Hope you have a great day. Firstly, please accept this email as our formal apology for the inconvenience has caused to you. Regarding your issue that you were unable to get into Ali Reviews Dashboard, after checking carefully, I found that you have opened your store again on April 12, 2019, and constantly used our app with Unlimited plan since then. However, recently in July, there were some issues with your credit card (refer to below image), and that's the reason why you were stuck at the Approve step. Secondly, I am not sure if you have been charged during July or not, and we would like to refund your money if it has been charged. To proceed with the refund request, we need the proof of purchase associated with your account (billing screenshot) as a basic requirement to check with Shopify team. Please help me find this by going to Shopify Dashboard -> Settings -> Billing. Furthermore, I am sadly to know that you removed our app, but I will be more than happy to assist you for re-installing your app, and make sure it works in a perfect way later. About other feedback, including lazy load, export reviews, I am going to bring them to our Business Development team for considering in our future releases. Besides, I believe there was misunderstanding about Google Rich Snippets, thus I am also interested to investigate further after you re-install our app. Thank you for your patience and understanding, and surely we will take this as lesson learnt in order to avoid same thing happen in the future. Best Regards, Petey

Hi there, Here's Petey from FireApps Customer Support team. First of all, please accept our sincere apologies for the inconvenience you may have experienced. Secondly, I can see that we followed up to help you to integrate the code into your theme since 19 days ago, but there was no feedback at all from you for more than 5 days already. I believe the problem with review box and rating star still persist on you store. Hence, in order to fix this problem, please kindly share us a staff account. then we can help you ASAP. Besides, we also sent you a separate email to keep following up with priority, and support you better. Last but not least, in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected]. Look forward to hearing your reply. ​ Best Regards, Petey

Hi Safar, This is Lynn from FireApps Customer Support team, and I am very sorry for the trouble you met. I see that you haven't contacted us for help before, so would you mind to tell me what issue you had when using our app then we can assist you on it please? Besides, in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected]. Look forward to hearing your reply. Regards, Lynn

Hi there, This is Ken from FireApps Customer Support team, and thanks for your feedback. I well understood your issue, and am so sorry for this situation which happened to your store, for making this clearer. At the moment, when you have cancelled our subscription, obviously all the reviews with previous Paid plan will be gone. For more information, please refer to this article: https://help.fireapps.io/en/articles/2001344-can-i-upgrade-or-downgrade-my-plan Besides, for the next month full access, we are not allowed you to login into our app with the Paid plan since it has been downgraded already. If you would like to use all of your next month full access, please kindly help me to upgrade without any extra charge for this action, and continuously using our app, and don't forget to downgrade to Free plan again before the date of the next billing cycle charge. Also, please help me to check the following article to know more about what happened when you downgrade and upgrade our Paid plan (uninstall/reinstall) https://help.fireapps.io/en/articles/2979724-what-happened-when-you-uninstall-and-re-install-our-ali-reviews-apps Thank you for your understanding, and in case you have any queries later, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Ken

Hi there, This is Kori from FireApps Customer Support team. First of all, I do sincerely sorry for the trouble you met. Besides, may I know what issue you experienced when had uninstalled our apps? I did a quick check, and found that you have never had any communication with our support team, so that we were not aware of your problem timely. In case you have any queries next time, please feel free to contact us via our live chat, or our email at [email protected]. Look forward to hearing your reply. Regards, Kori

Hi Guo Rui, Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience you experienced with our app. I did a check on your issue, and found that you are using 7000 products without product importing tools like Ali Orders or Oberlo, therefore, you will not be able to import reviews in bulk for all products at once currently. What I suggest you to do now is that please re-importing your products by using one of above recommended apps along with AliExpress, then Ali Reviews will surely assist you to import reviews as much as you want in bulk. Meanwhile, I am going to bring this issue to Business Development team to consider about bring it to our future releases. In case you have any queries next time, please feel free to contact us via our live chat, or our email at [email protected]. Thank you for your understanding. Regards, Johnson

Hi Eleonora , This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience you experienced with our app. First of all, I am not quite clear with your feedback regarding integrate other apps to payment, please help to clarify a little bit more. Besides, may I know what issue you got with installing our Chrome extension? I did a quick check, and found that you never contacted to our support team, so that we were not aware of your problem timely, thus I am going to follow up with you via email directly. In case you have any queries next time, please feel free to contact us via our live chat, or our email at [email protected]. Thank you for your understanding. Regards, Johnson

Hi customer, ​ Here's Johnson from FireApps Customer Support team, and I am very sorry to hear this feedback. Regarding your concern, I would like to confirm that we do not steal any information from your side. Meanwhile, since you have never contacted our support team, I am going to follow up with you via email directly to give you more details on this query. Thank you for your understanding. Regards, Johnson

Dear Anna Lysenko, Here’s Anna from FireApps Customer Service team. Firstly, we deeply apologize for all inconveniences that you have experienced with having no function to download all reviews to .csv file as well as we have not integrated yet with 3rd partner for Lazy loading reviews to get more score at Google Page speed test. We highly appreciate your contribution, and will make more effort to develop the app with more useful functions in the future releases, so please keep staying tuned. Thank you for your understanding, and feel free to reach out to us if you need more support. We’re willing to help you via our live chat, and our email at [email protected] Best Regards, Anna

Dear Sir/ Madam, Here’s Anna from FireApps Customer Support team. Firstly, please accept this letter as our formal apology for the inconvenience you suffered at our app, and thank you for notifying us concerning this bug to check it immediately. Honestly we have never encountered this issue when click on Free plan ourselves and also no customer was too, so we’re checking the app fully again to find out the root cause of this bug in the soonest. For now, please help me to clear your browser cache by hitting Ctrl + Shift + R firstly, then re-install the app, and login to your shop domain again for a try. In case this issue still persists or any further queries, please do not hesitate to contact us via our live chat, or our email at [email protected]. Thank you for your understanding. Best regards, Anna