Dropshipman: Easy Dropshipping
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Extremely Poor Customer Service and App Experience; My experience with this company has been extremely disappointing. They consistently fail to respond to customer requests, and when they finally do, it takes an unreasonably long time to receive any support. What makes the situation even worse is that even the account manager assigned to me shows no interest in my requests or concerns. There is no follow-up, no effort to solve issues, and no sign that my business or time matters to them. Whenever I needed assistance, the replies were either delayed beyond reason or never arrived. There is absolutely no professionalism, no accountability, and no customer centric approach in how they operate. Honestly, this is the slowest and least reliable customer service I’ve ever experienced. If this company wants to regain trust, they must drastically improve their responsiveness and ensure their account managers actually support their clients not ignore them.
Hello there, Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had with our service. Your concerns regarding delayed responses and lack of follow-up are taken very seriously, and we deeply regret that we fell short of your expectations. We strive to provide prompt, reliable, and professional support to all our clients, and it’s clear that in this instance, we did not meet that standard. We are actively reviewing your case to understand where the breakdown occurred and to ensure that it does not happen again. We personally reach out via email to resolve any outstanding issues and restore your trust. We appreciate your honesty, and your feedback will help us improve our customer experience moving forward. Best regards, Dropshipman Support Team
Fast and clearly answear
Hello there, Thank you for your feedback! We’re happy to hear that our team was able to assist you quickly and clearly. Your satisfaction is very important to us, and we truly appreciate your support. If you have any questions, please don’t hesitate to contact us at any time. Best regards, Dropshipman Support Team
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
I've never used a worse fulfillment app. I placed an order, but it hasn't shipped for ages. I asked him if I could withdraw the profit money I made from my store, and all of a sudden the entire page went white. I can't use the app anymore; it's a complete scam. It's been over ten days, and they still haven't delivered the package. I've placed two orders, but I haven't seen the package, even though I paid for it. I can see my profit money in their app, but I can't withdraw because they will shut down the app from your store.
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
Worst fulfillment app I’ve ever used. I placed an order for 40 pieces, and it’s been forever the order still hasn’t shipped. My agent has been lying to me for four days straight, saying “it will ship today” each time, but nothing has happened. I also reached out to customer support, and they were no help at all just kept saying they would “check with the team” and asked me to wait even longer to find out what’s going on with my order.
Hello there, We’re very sorry to hear about your experience and truly understand how frustrating this delay has been for you. This is not the kind of service we want our users to experience. Please know that one of our team members has already reached out to you via email to provide a detailed update regarding your order and ensure that this matter is resolved as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to make things right. Your feedback helps us improve our process and deliver a better experience moving forward. Best regards, Dropshipman Support Team
Excellent!
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
Wonderful app. Wonderful products, and the support is super fast and friendly. Would highly recommend.
Super relationnel service complet et réactif
Bonjour, Merci beaucoup pour votre merveilleux retour ! 💙 Nous sommes ravis de savoir que vous trouvez notre service convivial, complet et réactif. Offrir la meilleure expérience à nos clients est toujours notre priorité. Nous sommes là pour vous à tout moment ! Cordialement, Équipe Support Dropshipman
Really good customer service
Hello there, Thank you for your feedback. We’re delighted to hear that you had a positive experience with our customer service. Your support means a lot to us. Best regards, Dropshipman Support Team
Very nice people and very easy to understand my website (Quickbuybargains.com) now has a drop-shipping option for my customers and its easy to understand and if you need help support people are very nice and will help you with what you need.
Hello there, Thank you so much for your kind words! 🌟 We’re glad to hear that you found our platform easy to use and that our support team was able to assist you. It’s wonderful that your website now offers a drop-shipping option through Quickbuybargains.com—we’re excited to be part of your journey. If you ever need further assistance, we’re always here to help! Best regards, Dropshipman Support Team
the supporting team is great, and they understand your situation, they are patience. because I didn't have any idea how to fix thing her so there where so helpful for me and my future store thank very much for your help. the chat with great also because we shared screenshots that was I helpful also she was good in explaining everything in every process
Hello there, Thank you for the great feedback! We're glad you're enjoying the app. If you ever have questions or need assistance, we're always here to help! Best regards, Dropshipman Support Team
Not a Real AliExpress Dropshipping App The core feature is broken. It lets you import products but requires an extra, time-consuming step to get them sourced by the app before you can place an order. There is no direct order fulfillment possible. Useless if you want a fast workflow.
Hello there, Thank you for sharing your feedback with us. I’m sorry to hear about your experience and the inconvenience caused. We understand how important a smooth and fast workflow is, and we value your input regarding the sourcing and fulfillment process. One of our team members has already contacted you via email to discuss your concerns further and explore possible solutions. We’re committed to finding ways to make your experience better. Best regards, Dropshipman Support Team
Great so far!
Hi Creative Freedom Collective, Thank you for your wonderful feedback! We are glad to know that your experience with Dropshipman has been great so far. Our team is always here to support you and make sure your dropshipping journey continues to run smoothly. Best regards, Joe | Dropshipman Support Team
Warning on AliExpress Import: Support Creates Confusion!!! I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with more questions than answers. First, I noticed a discrepancy in the app settings where an "Advanced Pricing" feature required a "Pro Plan," but the plan description only mentioned "Basic Pricing." The support agent, Joe, simply told me to "kindly disregard that feature for now" and that it would unlock anyway. This was the first red flag. The biggest issue, however, was their "sourcing" model. I asked a very simple question: "What happens after a customer orders a product I imported from AliExpress?" I was expecting a simple one-click fulfillment process, similar to other apps. Instead, the support agent gave me contradictory and confusing answers. He claimed that the AliExpress order wouldn't be fulfilled by AliExpress. Instead, it would "automatically undergo a sourcing process" to find a new supplier, which could take 1-5 days. This is a fundamental and critical difference from standard AliExpress dropshipping. It seems the app is designed to push you away from a simple AliExpress automation model and towards a more complex agent-based service. I also asked about the "Full Order Tracking" feature, which is only listed in the most expensive plan. His answer confirmed my suspicion: basic tracking is likely limited or manual in the cheaper plans. I almost subscribed without knowing these crucial details. My advice to anyone considering Dropshipman is to ask very specific questions about their fulfillment process and pricing before committing to a plan. It's very easy to book a plan, perhaps even for a whole year, and only later realize that the app doesn't work the way it is advertised on the website. The communication from support was unclear and the business model seems to be more complex than what is advertised.
Hello Buynova, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team left you feeling confused and frustrated—that is never the experience we want for any of our users. We appreciate you bringing up the concerns regarding the “Advanced Pricing” feature, the fulfillment flow for AliExpress-imported products, and the clarity around our tracking options. Your comments have helped us identify important areas where we can improve both our communication and how we present information within the app. We also acknowledge the confusion caused and the mismatch between feature labels and plan descriptions. These have since been escalated to our product team to ensure better alignment and more transparent communication moving forward. Additionally, one of our team has already reached out to you via email to help clarify the confusion and offer direct assistance. We would truly appreciate the opportunity to walk you through the fulfillment process in more detail and ensure that everything is fully understood. Thank you again for giving us a try and for helping us improve. Best regards, Dropshipman Support Team
Your prices are just horrible .
Hello Djolie, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you found our prices unsatisfactory. We understand how important pricing is when choosing a service, and we want to assure you that we’re constantly working to offer the best value while maintaining quality and reliable support. Please note that one of our team members has already reached out to you via email to discuss this further and assist you with any concerns you may have. If you have additional questions or would like to explore other plan options, we’re more than happy to help. Thank you again for your feedback—we truly value your opinion and hope to find a solution that works for you. Best regards, Dropshipman Support Team
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