CedCommerce Amazon Channel
CedCommerce Amazon Channel- Sell On Amazon Effortlessly
Rating
4.8
feedback
1,461
chart
#533
All reviews
Rating Breakdown
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July 26, 2023
If I could give this app a 0 I would. After reaching out to 6 reps within the span of 4 days I was told either to update the template or I can pay them to fix it. I just felt it was a SCAM. This app doesn't have an FAQ nor does the reps honestly tell you the issue but that they "fixed it" and I would need to literally ask them a ton of times "what was wrong with it?" until they tell me the answer. I wanted to try this out for at least a week regardless of the issues I kept running into. For four days after continuously reaching out to Support my products were NEVER synced and published to Amazon. The most difficult issue was the Parent-Child Sku due to the variants I had. There's no option in this app to fix this. Unless you pay them to go in to your template and manually add it to you. And this is for a T-shirt.
Hello A Typical Nobody team, We are sorry to hear about your experience with the CedCommerce Amazon Channel app. We take customer feedback seriously, and I'd like to address your concerns. Firstly, we apologize for the inconvenience you've faced with our app. We strive to provide a seamless experience for our users, and it seems that we fell short in your case. We are committed to making necessary improvements to enhance the functionality and support you receive from the CedCommerce Amazon Channel app. If you get back to us, we will surely help you. Look forward to serving you again !! Team CedCommerce
July 24, 2023
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts, As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products. Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way. We look forward to the opportunity to assist you effectively. Regards Team CedCommerce
July 21, 2023
No way of downgrading plan - watch out. I've tried to downgrade my plan to the free as our store is quite and I got in touch to tell me that it's their policy that I can't downgrade out of a free plan. Stay away.
Hello, Halvo Coffee Roasters, We're sorry to hear about your difficulty while attempting to downgrade your plan. We understand your concern and would like to provide some clarification. Our policy does indeed state that downgrading from a paid plan to a free plan may not be possible due to certain limitations and features associated with each plan. However, we always strive to accommodate our users' needs to the best of our ability. We apologize if this caused any frustration, and we would like to explore alternative options that may better suit your current needs. Please get in touch with our support team, and we will work together to find a solution that works for you. Best Regards Team CedCommerce
July 12, 2023
The customer service told me only works on FIREFOX !!! I tried to use on Chrome and Safari without success, returns the error: "{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Hello DaRoAn, We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari. The error message you received, "Access Forbidden," is indeed unexpected. Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered. Will look forward to serving you again !! Team CedCommerce
July 7, 2023
I don't always write review but this app , made me do it . I somehow think they set the app in sucha a way that no matter how hard you try to upload a product , you end up with errors then you are foced to contact them which give them the opportunity to tell you how they offer paid services to list products for you , so basically their support is meant to inform you that there is paid service which you should consider. Also their support takes way too long to get back to you if you contact them more than 3 times about errors they stop restgponding. No idea where they are getting all these good reviews from to be honest.
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations. We want to clarify that our intention is to offer both free and paid services to accommodate the different needs of our users. While our paid service is available for those who prefer assistance with listing products, we're committed to improving the user interface and uploading process to make it as user-friendly as possible for everyone. If you're willing, we'd love the opportunity to discuss your experience in more detail and work towards finding a resolution that leaves you satisfied. Please reach out to our support team again, and we'll do our best to address your concerns promptly. Thank you! Team CedCommerce
May 23, 2023
Simply put, it doesn't work. Error after error, contacting support time and time again, waiting sometimes days with no response. I don't understand how there are so many positive reviews when every single time we try uploading products there are errors on top of errors. 90,000+ products to list on Amazon and couldn't get more than a few thousand listed. What a waste of time. I don't even understand how this app is listed on shopify's app store considering that is full of errors and bugs. cedcommerce before responding to this review, check our support log including the feed error from 3 days ago that is still not resolved.
Hi ineedfabric.com, As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace. If you get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Dec. 27, 2023
Update (12/27/2023) Unfortunately I have to point out that the developer takes time but fails to solve this issue Update (12/16/2023) Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what Amazon expects. (05/17/2023) I tried and tested several Integration Apps (Salestio and Codisto) before deciding which one to use. In the end I chose CedCommerce and after some time using it I can confirm that I'm really happy with the choice I made. Inventory synchronization, order management, publishing new products or existing products on Amazon, thanks to the modern interface to use is easy and above all works very well. For any doubt, the assistance team is always ready to answer in a few minutes.
May 15, 2023
The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!
Dear Super E-cig Ltd, We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems. Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience. Thank you for your patience and for giving us another opportunity. Best regards, Team CedCommerce
May 7, 2023
The App Works and has features that can get you setup on amazon. BUT, the invasion of privacy from this app is nothing but ridiculous. They Deliberately went out of their way to get my phone number and text me with no permission and unannounced. After contacting their live chat for some help with a minor issue, I am bombarded by their "Support Team" On WhatsApp. At first, I was extremely confused, but as time progressed their Support Team would try to spam me and sell me on their services for store optimization and upload. They even created a group chat on WhatsApp specifically for my store. I have also noticed an uptick in crypto scam texts from WhatsApp and My US number. STAY AWAY. Use something else.
April 26, 2023
Condescending and apathetic service. You might want to rethink this app if you're looking for customer service (and you're going to need it!)
Hello PringCor Team, We deeply regret your disappointing experience with our service. Your feedback is genuinely important to us, and we apologize for any condescending or apathetic interactions you may have encountered. We are committed to providing a higher standard of customer service, and we take your comments seriously. We value your business and hope you'll consider giving us another opportunity to serve you better. Your satisfaction is our priority. Best regards, Team CedCommerce
Aug. 21, 2023
The worst service I have ever paid for. They have taken more than two months for 10 product optimizations. When they told me the work was done, they have not even commply with the complete service they had promissed. I had to inssist them to complete it, correct images and complete information. When you ask them to complete the work, they take days to answer. I definitely DO NOT recommend this service. In fact, I am asking for my money back as they did not give what they promissrd
"Thank you, for your appreciation. We are incredibly grateful that you took the time to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly. Our app has many features, you can look into them and our customer support team is always there to walk you through the steps and process. Please feel free to discuss this with us whenever you need any help from our side. We look forward to serving you again. Team CedCommerce"
May 2, 2023
Need to update this. The app went down for maintenance in the middle of the day without any notice or notification. When contacted the support they had no ETA has to by when this will come back.
Hello H S Johnson team, We sincerely apologize for the inconvenience caused by the unexpected maintenance downtime of our app, which occurred without prior notice or notification. We understand how this can disrupt your workflow. Regarding the support response, we regret that we couldn't provide you with an estimated time for the app's return. We acknowledge this as an area for improvement in our communication. We have taken your feedback to heart and are committed to ensuring that such situations never happen again. We would like to invite you to give us another opportunity to serve you. We promise to provide you with the best level of service and a more reliable experience moving forward. Best Regards Team CedCommerce
March 28, 2023
Beware of this company. This app charges you for every sale made on Amazon whether or not it is processed by their app. In effect, they are cheating their customers by inflating the number of orders processed to include all your amazon orders. Not just the orders for products in Shopify processed in the app. When I noticed the number of orders processed in the app kept increasing even for products I do not have in Shopify I contacted them and they denied it. After I showed them screenshots proving their app was charging me for orders it was not processing they then told me they also charge for "failed orders" which are orders not linked to products on Shopify.
May 6, 2023
l'équipe de support fais des promesse qu'elle ne respecte pas. the support team makes promises that they don't keep.
Hello TECIN-PRINCIPALE, We sincerely apologize for any unfulfilled promises or issues you may have encountered. Our commitment to delivering excellent support is at the core of our values, and we take your feedback seriously. We understand the frustration that can arise when expectations are not met. We would appreciate the opportunity to investigate the specific promises made and work towards resolving any outstanding concerns. Please get in touch with our support team again, and we will ensure that your issues are addressed promptly and to your satisfaction. Best Regards Team CedCommerce
Jan. 12, 2023
Worse Shopify App I have used!! Have wasted many hours waiting for the 'Dev' team to resolve issues...and they keep coming back. Customer service is non existent with broken promises.
Dec. 8, 2022
Wouldn't waste your time - Expected it to make life easier and quicker yet the app is painfully slow i could list manually quicker - Full of errors - when you try to link products it gives errors such as the images dont match - Don't understand why this should make a difference. Watched video tutorials which made no sense they talk more about how amazon works than actually teaching you how to get this app working - Even during the tutorial there is a dog barking in the background and you can't hear what she is saying.
Feb. 1, 2023
Have been using this app for almost a year. I can truly say that this is definitely the worst app I have ever used. My orders are not synced to Shopify correctly, so every time I have to check hundreds of orders and tell them to sync it manually. When I contact support, they say sorry and ensure that this will not happen again, but IT HAPPENS AGAIN AND AGAIN. The subscription prices are so high, but OMG the service and app's performance are terrible. I will end my subscription as soon as finding a similar shopify amazon app. They have ruined my business so far. The only thing they say we are sorry, bla bla....
April 3, 2023
they haven't help me out, like they said they would been bullshitting me for six months, dragging me along I am visually impaired a small business owner, who is struggling to survive, like everyone else in this world but nothing but people take advantage of my disability and I can't believe it that these people will they after day week at the week month of the month blow me off as if I don't have any value I want you guys all to know here and feel the anger and frustration that these people from this organization from all the departments have a failed they all do the same thing they understand they know the difference but disappointingly they put the least amount of effort they try not to work they make nothing but excuses they don't know how to follow up and follow through. They're not committed to their customers they don't give a damn when people feel that comfortable in their positions watch out this is a warning to you guys all don't waste your time and don't mess with these people , they will lie to you they won't lie to you they will lie to you.
Nov. 21, 2022
glitches, SKUs don't match. Wasted a full day with support trying to figure out the bugs. Not worth it, I'm looking elsewhere.
Nov. 11, 2022
If you are looking for a product feed app like the ones for Meta or Google then this is not for you. They do not support meta fields so you will have to type/paste all your attributes manually. This app is only good (have not tried it) for order syncing, which is useless for someone using FBA, Easy Ship, order fulfilment platforms or even Zapier!