CedCommerce Amazon Channel
Selling on Amazon becomes Easy with the Amazon Sales Channel
Rating
4.6
feedback
1,036
chart
#458
All reviews
Review RSS Feed
Nov. 28, 2023
Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!
Nov. 21, 2023
They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.
Nov. 1, 2023
Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it. For anyone considering paying them to list online , save your money cuz i lost mine. pathetic and selfish. terrible customer service AND THEY REFUSE TO REFUND ME.
Oct. 19, 2023
Seit 5 Monaten bekommt es der Anbieter nicht hin uns als Anwender zu unterstützen ein einziges Produkt auf Amazon zu listen. Wir wollten unsere Absatzwege auf diesen Kanal ausweiten und lediglich 10 Bestseller dort verkaufen. Es entstehen immer wieder neue Fehler, bei denen wir keine Unterstützung unterhalten. Mit jeglichen Anbietern bin ich immer sehr zufrieden, aber der Support dieses Anbieters ist katastrophal! Absolut nicht empfehlenswert!
Oct. 14, 2023
I'm currently seeking assistance, but it seems I'm encountering some challenges. Despite diligently following all the required steps, my listings have yet to be published. This situation is becoming increasingly frustrating. I'm perplexed by the positive reviews this company has received for its support, as the individuals who have aided me so far have not proven to be very helpful. My primary goal is to get my listings online, and I'm puzzled as to why this process has proven to be more challenging than expected. This is a cry for help, please help me get my listing up!
Hello Electra Mirrors, We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations. As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. Please reach out to our support team again, and we'll do our best to address your concerns promptly. Thank you! Team CedCommerce
Oct. 2, 2023
They will happily double charge you for any excess fees and not allow you to use the app for 24-48 hours while they investigate. Will update if we get a resolution.
Hello SnowPaw Store, We apologise for the inconvenience. We have fixed your concern permanently. Please get back to us, we will surely help you in the same way as we do with our all sellers. Will look forward to serving you again !! Team CedCommerce
Dec. 22, 2024
As a long-term user of CedCommerce, it’s sad that I will have to leave the Amazon team due to inconsistencies in Customer Service & Technological Performance. I’ve tried to be patient and give some grace but this just flat out terrible. My account manager is clueless and doesn’t respond to my messages. The products are failing to sync via Shopify and we are just over it. Highly disappointed in this team, as the Walmart brand works so well with their merchants. Get it together guys.
July 24, 2023
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts, As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products. Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way. We look forward to the opportunity to assist you effectively. Regards Team CedCommerce
July 12, 2023
The customer service told me only works on FIREFOX !!! I tried to use on Chrome and Safari without success, returns the error: "{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Hello DaRoAn, We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari. The error message you received, "Access Forbidden," is indeed unexpected. Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered. Will look forward to serving you again !! Team CedCommerce
Dec. 27, 2023
Update (12/27/2023) Unfortunately I have to point out that the developer takes time but fails to solve this issue Update (12/16/2023) Unfortunately I must say that the App is unable to create new products on Amazon that have variations in colour, sizes, etc... (E.g. T-shirts - Shoes). Only publish variants without properly matching them to the main product (Parent). This does not comply with what Amazon expects. (05/17/2023) I tried and tested several Integration Apps (Salestio and Codisto) before deciding which one to use. In the end I chose CedCommerce and after some time using it I can confirm that I'm really happy with the choice I made. Inventory synchronization, order management, publishing new products or existing products on Amazon, thanks to the modern interface to use is easy and above all works very well. For any doubt, the assistance team is always ready to answer in a few minutes.
May 15, 2023
The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!
Dear Super E-cig Ltd, We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems. Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience. Thank you for your patience and for giving us another opportunity. Best regards, Team CedCommerce
April 26, 2023
Condescending and apathetic service. You might want to rethink this app if you're looking for customer service (and you're going to need it!)
Hello PringCor Team, We deeply regret your disappointing experience with our service. Your feedback is genuinely important to us, and we apologize for any condescending or apathetic interactions you may have encountered. We are committed to providing a higher standard of customer service, and we take your comments seriously. We value your business and hope you'll consider giving us another opportunity to serve you better. Your satisfaction is our priority. Best regards, Team CedCommerce
Aug. 21, 2023
The worst service I have ever paid for. They have taken more than two months for 10 product optimizations. When they told me the work was done, they have not even commply with the complete service they had promissed. I had to inssist them to complete it, correct images and complete information. When you ask them to complete the work, they take days to answer. I definitely DO NOT recommend this service. In fact, I am asking for my money back as they did not give what they promissrd
"Thank you, for your appreciation. We are incredibly grateful that you took the time to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly. Our app has many features, you can look into them and our customer support team is always there to walk you through the steps and process. Please feel free to discuss this with us whenever you need any help from our side. We look forward to serving you again. Team CedCommerce"
May 2, 2023
Need to update this. The app went down for maintenance in the middle of the day without any notice or notification. When contacted the support they had no ETA has to by when this will come back.
Hello H S Johnson team, We sincerely apologize for the inconvenience caused by the unexpected maintenance downtime of our app, which occurred without prior notice or notification. We understand how this can disrupt your workflow. Regarding the support response, we regret that we couldn't provide you with an estimated time for the app's return. We acknowledge this as an area for improvement in our communication. We have taken your feedback to heart and are committed to ensuring that such situations never happen again. We would like to invite you to give us another opportunity to serve you. We promise to provide you with the best level of service and a more reliable experience moving forward. Best Regards Team CedCommerce
March 28, 2023
Beware of this company. This app charges you for every sale made on Amazon whether or not it is processed by their app. In effect, they are cheating their customers by inflating the number of orders processed to include all your amazon orders. Not just the orders for products in Shopify processed in the app. When I noticed the number of orders processed in the app kept increasing even for products I do not have in Shopify I contacted them and they denied it. After I showed them screenshots proving their app was charging me for orders it was not processing they then told me they also charge for "failed orders" which are orders not linked to products on Shopify.
May 6, 2023
l'équipe de support fais des promesse qu'elle ne respecte pas. the support team makes promises that they don't keep.
Hello TECIN-PRINCIPALE, We sincerely apologize for any unfulfilled promises or issues you may have encountered. Our commitment to delivering excellent support is at the core of our values, and we take your feedback seriously. We understand the frustration that can arise when expectations are not met. We would appreciate the opportunity to investigate the specific promises made and work towards resolving any outstanding concerns. Please get in touch with our support team again, and we will ensure that your issues are addressed promptly and to your satisfaction. Best Regards Team CedCommerce
Jan. 12, 2023
Worse Shopify App I have used!! Have wasted many hours waiting for the 'Dev' team to resolve issues...and they keep coming back. Customer service is non existent with broken promises.
Dec. 8, 2022
Wouldn't waste your time - Expected it to make life easier and quicker yet the app is painfully slow i could list manually quicker - Full of errors - when you try to link products it gives errors such as the images dont match - Don't understand why this should make a difference. Watched video tutorials which made no sense they talk more about how amazon works than actually teaching you how to get this app working - Even during the tutorial there is a dog barking in the background and you can't hear what she is saying.
Feb. 1, 2023
Have been using this app for almost a year. I can truly say that this is definitely the worst app I have ever used. My orders are not synced to Shopify correctly, so every time I have to check hundreds of orders and tell them to sync it manually. When I contact support, they say sorry and ensure that this will not happen again, but IT HAPPENS AGAIN AND AGAIN. The subscription prices are so high, but OMG the service and app's performance are terrible. I will end my subscription as soon as finding a similar shopify amazon app. They have ruined my business so far. The only thing they say we are sorry, bla bla....
Nov. 21, 2022
glitches, SKUs don't match. Wasted a full day with support trying to figure out the bugs. Not worth it, I'm looking elsewhere.