CedCommerce Amazon Channel
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The Support team is phenomenal. The fact that you can open a chat and immediately get a live person differentiates this tool amongst others. This tool have solved problems that you don't even know you have - Like a SKU for a parent of variants - Pulling in mandatory attributes that you didn't know were updated by Amazon. This tool allows you to set custom fields in your Shoipify product card and auto-map them to attributes, allowing you to SEO your listings. This means that every Shopify listing can have their own specifically SEO optimized Title, Description, Attributes, and KEYWORDS ...... for every listing!! This is unlike any other app. I have tested a dozen of them. The price point is set by how successful you are. This means you only pay if you have sales. Not like other apps that you pay on how many listings you submit (which multiply exponentially depending on variants, and number of Amz marketplaces).... Lastly, their Etsy app is also the best and most stable i have tested. If it wasn't for their Developers and Support (Shoutout to Praveen Awasthi!) I would have given up on this tool in the beginning. Just know that you need to set up the Template, and fill it with as many attributes as you can, focusing on the mandatory ones first.. Easy 5 stars.
Dear Customer, Thank you so much for your review. We appreciate it! We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
The technical support team is excellent. Their team is quick to answer any questions. Automatic search and linking of ASIN based on barcodes is very handy.
Dear Customer, Thank you so much for your review. We appreciate it! We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
I have just installed the app and so far running smoothly. Customer service is far superior to most apps, getting instant responses and help during setup and implementation. Thank you Raju for all your help - I highly recommend!
Dear Customer, Thank you so much for your review. We appreciate it! We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
After struggling for months we will be deleting this awful app. #1. CS seems designed to infuriate you - they act dumb and talk in circles and willfully refuse to understand your question. Then give you infuriating answers like 'just turn it off' when you spent 20 minutes explaining that it wont let you turn it off. #2. Do NOT use this app for listing creation, they can't even handle syncing. #3 SO MANY bugs and limitations. They won't fix any of them. You can't control what they sync with Amazon. Want to have higher prices or different fulfillment times on AZ? Forget about it CED will force you to match Shopify. I cannot even list how many bugs there are in the software. #3. One bug in particular. There is a setting for OOS inventory quantity (settings>product) displayed that keeps resetting itself to 999. Their default is to push 999 units to Amazon if something is OOS. If you turn it off, it turns itself on again. This is a huge booby trap - Amazon will shut your listings down if you keep cancelling mistaken orders. The workaround that I found is you have to de-link any OOS products. Again though this is a big problem if you have 1,000 skus. Things go OOS all the time. You will need to manually de-link anything that goes OOS. It took me weeks of yelling at them to even get them to acknowledge the problem. I don't know if it is fixed. When I tried to talk to them about it and ask if it will stay off now, they just repeat back to me what I said as if they are informing me of how it works ("when you put in "0" it resets back to "999") even though that is a bug, and talk in circles and refuse to acknowledge the problem or tell me if it will keep resetting back to "999" for OOS products or now.
Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
I was having issues with some of my syncing and i used the Whatsapp customer support. Mannu Singh helped me locate the problem and walked me through how to fix it. He was knowledgeable about the product and how to troubleshoot.
Dear Customer, Thank you so much for your review. We appreciate it! We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
I had a very good experience with CedCommerce thanks to exceptional customer service from Raju Sah. He was incredibly helpful, responsive, and went above and beyond to ensure all questions were answered and issues resolved promptly.
They are very fast at respnding and getting you in a meeting, but the listing was incomplete and baffled, the more you sell the more money they make, they basically become a partner, better list it yourself unless you dont want to optimize your listing which is essential to the sales, so I dont know if I can totally recommend.
It's been a great experience working with this app versus others we have tried before. We've been on it for about 1 year. I would recommend it.
Dear Customer, Thank you so much for your review. We appreciate it! We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
Excellent technical support. They are very patient and work through issues until resolution.
Dear Customer, Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. Reach out to us whenever you need any assistance from our side! Best regards, CedCommerce
My support person was wonderful! I am so appreciative that we were able to hop onto a video chat to go over the set up. I was completely lost and the help was invaluable.
Dear Customer, Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. Reach out to us whenever you need any assistance from our side! Best regards, CedCommerce
Lovely assistance. Really fast and efficient.
Dear Customer, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We are sorry to hear about your experience and want to assure you that your concern has been taken seriously. Our team is committed to resolving your issue promptly, and we'll reach out shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
Great customer service! I was having trouble listing my product through CedCommerce, but the customer service representative was very helpful. He's patient and knowledgeable, which made the process much easier.
Dear Customer, Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. Reach out to us whenever you need any assistance from our side! Best regards, CedCommerce
This was very good and educational helpful experience for me but i still need more training. Thank you very much Nupur.
Dear Customer, Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. Reach out to us whenever you need any assistance from our side! Best regards, CedCommerce
I had some issues figuring out how to fill out the attributes for my products. My agent helped me understand what I was doing wrong and stayed with me until they knew I was fixed up. Thank you!
Dear Customer, Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. Reach out to us whenever you need any assistance from our side! Best regards, CedCommerce
If you have products in your Shopify Store that you need synced to your Amazon Seller Central catalog, CedCommerce is the application to do so. The app has a learning curve, but I think that's more so a testament to the complicated process that is uploading products to Amazon. I had some issues, but Prashant was able to help me out in no time. Solid Application and solid customer service!
Dear Customer, Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our Amazon application. It's always a pleasure to serve customers like you, and we truly appreciate your support. Your satisfaction is our top priority, and we're committed to delivering excellent products and customer service. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thanks CedCommerce
So far the support has been very good. Mannu especially has been a great help. We are hopeful that we can use this app for all of our shops.
Dear Customer, Thank you so much for your review. We appreciate it! We are thrilled that you liked the experience with the Amazon app. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
We are extremely satisfied with CedCommerce Amazon Channel App. Their chat support is super helpful and quick to help resolve our issues. They go above and beyond guiding us to link our products to have them listed on Amazon smoothly. We recommend this app to businesses who are looking to expand.
Dear Customer, Thank you for sharing your feedback with us. Your input is highly valued as it enables us to enhance our services continuously. We sincerely apologize for any inconvenience you may have experienced and want to assure you that your concerns are our top priority. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce Team
Since i started selling on Amazon _Ced Commerce staff have been helping me a lot putting my items on sale on Amazon in a professional way.
Dear Customer, Thank you so much for your review. We appreciate it! We are thrilled that you liked the experience with the Amazon app. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, CedCommerce
This has been the worst experience with an app I have ever had. The customer service is less than poor. Everyone that I have spoken with protein like they wanted to help me, but never did anything. I have been trying to use this app for 4 months and have not been able to post any products on Amazon. I do not recommend it.
Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
CedCommerce successfully integrated products from our store to Amazon. The customer service was excellent and stayed with me throughout the call conversation. I tried one more app from shopify app store (integration plus) but that did not work and the template creation was too complex. CedCommerce has simplified the mapping a lot. Thanks a lot.
Dear Customer, Thank you for sharing your feedback with us. Your input is highly valued as it enables us to enhance our services continuously. We sincerely apologize for any inconvenience you may have experienced and want to assure you that your concerns are our top priority. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce Team
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