CedCommerce Amazon Channel
Selling on Amazon becomes Easy with the Amazon Sales Channel
Rating
4.6
feedback
1,062
chart
#124
All reviews
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April 2, 2024
Horrible app. It constantly breaks and the service can rarely solve the issue quickly. This app's bugs are costing us a lot of money in sales. When it works it works well but it is not reliable enough.
Jan. 23, 2024
Customer service is amazing. These guys are really accessible. You can easily schedule a customer service call and they will walk you through anything you are not understanding. Top Notch customer support. The app is also easier to understand and list your product on than making your listing on Amazon itself!
March 6, 2024
I've collaborated with CED for a substantial period. While the primary application performs adequately, my experience with their additional services has been notably unsatisfactory. I expanded my engagement to include product listings, SEO, store creation, among other services. Unfortunately, I must express my profound disappointment with these offerings. The professionals assigned to assist me, namely Praveen, Areeba, and Shruti, have not met expectations. Despite raising concerns with Praveen—who assured me of addressing and personally resolving the issues—my problems remain unattended. His reassurances often left me in limbo, with responses such as "Allow me to check with Shruti, so that I can update you," followed by no follow-up. When I sought confirmation of completion two weeks ago, his evasive replies only added to my frustration. The subpar quality of work and frequent errors have been detrimental; a significant instance being the mishandling of one of my successful FBA products. This error resulted from an improper merging with another FBA product, which upon separation, led to it being labeled unsellable due to certain changes. Repeated requests to rectify the issue were met with protracted promises of 'looking into it,' while any responsibility for the mishap was deflected onto Amazon. Furthermore, the grasp on effective SEO by the staff appears tenuous at best, evident from keyword-stuffed, customer-unfriendly content and the use of AI-generated images that fail to appeal or make sense. All attempts to escalate these issues to a managerial level have proven futile. I advise potential clients to be cautious and attentive when engaging with this company, especially regarding interactions with Praveen. Initially, his focus seemed to be on providing reassurances to secure a purchase of their services, rather than ensuring client satisfaction. As I've stated before, I've been a long-time user of their applications. However, this recent experience has definitively ended my relationship with CED. I can no longer trust them due to what I perceive as deceptive practices.
Jan. 19, 2024
This is a great app to integrate your Shopify and Amazon stores, it's user-friendly and the support team always helps you or points you in the right direction to address any problems.
Jan. 19, 2024
I recently had the pleasure of interacting with Mohd Shadab Khan one of your customer service agents, and I am compelled to share my positive experience. The level of service I received was truly outstanding. From the moment I initiated contact, the agent demonstrated a high level of professionalism, courtesy, and attentiveness.
Jan. 18, 2024
App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.
Jan. 16, 2024
I have worked with several of CED Commerce's agents and have found each of them to be highly attentive to my needs and they all worked extensively to resolve my needs. I still have work to do but to date am confident that my issues will be resolved as long as I have these guys on my side.
Jan. 15, 2024
The business analysts were very helpful and expedited my needs very quickly !!
Jan. 9, 2024
Absolutely fantastic experience! This is the best Amazon app by far. We trust it 100% with our business. The tech support is exceptional as well - Mannu is always right on it immediately and we're able to get the support we need to keep developing our Amazon store on the daily. Thank you CED and Mannu!
Jan. 9, 2026
A great app, which has allowed us to run our Amazon FBM business seamlessly. Would recommend!
Dec. 18, 2023
Dec. 15, 2023
Worst customer service. they don't know what they doing. No one answers, no one helps, they just keep saying hello, greeting, hello....... run!
Dec. 12, 2023
The app works with a lot of effort. After install, I was approached by CedCommerce about helping to upload and optimize the amazon listings before BFCM. I paid this company to optimize my listings and they ghosted me for months without doing the work.
Dec. 6, 2023
We have been trying to integrate our Shopify store with Amazon unsuccessfully! We are not fully there yet but the customer service and tech support is amazing! Mohd and Mannu in particular have been working hard to take our store to the next level!
Dec. 6, 2023
Takes a little to get your head around the setup, but the support team are fantastic and responsive.
Dec. 6, 2023
The app provides fast support and clear information, which has been incredibly helpful to me. I appreciate the friendly and polite demeanor of your support staff. They have been patient with me, even when I had multiple questions or needed further clarification. It's refreshing to interact with a support team that genuinely cares .Thank you for creating such a helpful and user-friendly app
Dec. 4, 2023
We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.