CedCommerce Amazon Channel

March 6, 2024

I've collaborated with CED for a substantial period. While the primary application performs adequately, my experience with their additional services has been notably unsatisfactory. I expanded my engagement to include product listings, SEO, store creation, among other services. Unfortunately, I must express my profound disappointment with these offerings. The professionals assigned to assist me, namely Praveen, Areeba, and Shruti, have not met expectations. Despite raising concerns with Praveen—who assured me of addressing and personally resolving the issues—my problems remain unattended. His reassurances often left me in limbo, with responses such as "Allow me to check with Shruti, so that I can update you," followed by no follow-up. When I sought confirmation of completion two weeks ago, his evasive replies only added to my frustration. The subpar quality of work and frequent errors have been detrimental; a significant instance being the mishandling of one of my successful FBA products. This error resulted from an improper merging with another FBA product, which upon separation, led to it being labeled unsellable due to certain changes. Repeated requests to rectify the issue were met with protracted promises of 'looking into it,' while any responsibility for the mishap was deflected onto Amazon. Furthermore, the grasp on effective SEO by the staff appears tenuous at best, evident from keyword-stuffed, customer-unfriendly content and the use of AI-generated images that fail to appeal or make sense. All attempts to escalate these issues to a managerial level have proven futile. I advise potential clients to be cautious and attentive when engaging with this company, especially regarding interactions with Praveen. Initially, his focus seemed to be on providing reassurances to secure a purchase of their services, rather than ensuring client satisfaction. As I've stated before, I've been a long-time user of their applications. However, this recent experience has definitively ended my relationship with CED. I can no longer trust them due to what I perceive as deceptive practices.

Jan. 19, 2024

This is a great app to integrate your Shopify and Amazon stores, it's user-friendly and the support team always helps you or points you in the right direction to address any problems.

Jan. 19, 2024

I recently had the pleasure of interacting with Mohd Shadab Khan one of your customer service agents, and I am compelled to share my positive experience. The level of service I received was truly outstanding. From the moment I initiated contact, the agent demonstrated a high level of professionalism, courtesy, and attentiveness.

Jan. 18, 2024

App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.

Jan. 16, 2024

I have worked with several of CED Commerce's agents and have found each of them to be highly attentive to my needs and they all worked extensively to resolve my needs. I still have work to do but to date am confident that my issues will be resolved as long as I have these guys on my side.

Jan. 15, 2024

The business analysts were very helpful and expedited my needs very quickly !!

Jan. 9, 2024

Absolutely fantastic experience! This is the best Amazon app by far. We trust it 100% with our business. The tech support is exceptional as well - Mannu is always right on it immediately and we're able to get the support we need to keep developing our Amazon store on the daily. Thank you CED and Mannu!

Jan. 9, 2026

A great app, which has allowed us to run our Amazon FBM business seamlessly. Would recommend!

Dec. 18, 2023

Dec. 15, 2023

Worst customer service. they don't know what they doing. No one answers, no one helps, they just keep saying hello, greeting, hello....... run!

Dec. 12, 2023

The app works with a lot of effort. After install, I was approached by CedCommerce about helping to upload and optimize the amazon listings before BFCM. I paid this company to optimize my listings and they ghosted me for months without doing the work.

Dec. 6, 2023

We have been trying to integrate our Shopify store with Amazon unsuccessfully! We are not fully there yet but the customer service and tech support is amazing! Mohd and Mannu in particular have been working hard to take our store to the next level!

Dec. 6, 2023

Takes a little to get your head around the setup, but the support team are fantastic and responsive.

Dec. 6, 2023

The app provides fast support and clear information, which has been incredibly helpful to me. I appreciate the friendly and polite demeanor of your support staff. They have been patient with me, even when I had multiple questions or needed further clarification. It's refreshing to interact with a support team that genuinely cares .Thank you for creating such a helpful and user-friendly app

Dec. 2, 2023

Very quick and helpful customer service.

Dec. 4, 2023

We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.

Nov. 29, 2023

I recently had the pleasure of working with CedCommerce's Amazon channel, and I must say, the experience was nothing short of outstanding. The level of service and product knowledge displayed by Utkarsh, the agent assigned to assist me, was truly exceptional. Utkarsh's expertise and experience were immediately evident, and it became clear that he is a true professional in the field of ecommerce. His guidance and insights were invaluable, and he navigated through challenges with the finesse of a of a seasoned expert. What truly sets Utkarsh apart is his comprehensive product knowledge. It's as if he's the Bear Grylls of ecommerce, fearlessly tackling any obstacle and demonstrating an unparalleled understanding of the ecommerce landscape. His ability to not only address my concerns but also to provide proactive solutions showcased a level of proficiency that exceeded my expectations. I can't help but feel that other CedCommerce managers could greatly benefit from learning from Utkarsh's wealth of knowledge. His dedication to ensuring a seamless experience for clients is commendable, and I believe his approach sets a standard for excellence within the company. In conclusion, my experience with CedCommerce, particularly with Utkarsh at the helm, has been nothing short of stellar. If you're seeking top-notch service and a guide through the complexities of ecommerce, look no further. Utkarsh is the epitome of excellence, and I wholeheartedly recommend CedCommerce for their remarkable team and exceptional service. Five stars without a doubt!

Nov. 28, 2023

Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!

Nov. 23, 2023

One of the standout features is the real-time syncing capability. It ensures that my product listings, inventory, and order updates are always up-to-date on both platforms. This has significantly reduced the chances of overselling or errors, providing a seamless experience for both myself and my customers. The app's interface is intuitive, making it a breeze to navigate and manage my Amazon listings directly from my preferred e-commerce platform. It has saved me a considerable amount of time and effort, allowing me to focus more on growing my business. The automation features are another highlight. Setting up rules for pricing, promotions, and inventory management has been a game-changer. I can trust that the app is working in the background, optimizing my listings without constant manual intervention. Customer support has been exceptional as well, Any questions or concerns I've had were addressed promptly by Mannu & Kaushik, demonstrating a commitment to customer satisfaction. In conclusion, this Amazon integration app has exceeded my expectations. It's a reliable, efficient, and user-friendly solution that has streamlined my e-commerce operations. If you're looking for a tool to enhance your Amazon integration experience, look no further – this app is a game-changer! I love these guys. Thank you all for everything

Nov. 23, 2023

The customer support for CedCommerce has been the best part. Particularly Juhi Aishwary was so helpful and patient. She walked me through the whole process. She was patient and pleasant. I highly recommend CedCommerce for your Shopify/Amazon integration.