All reviews

Rating Breakdown

  • 5
    95% (163 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (3 ratings)
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5 / 5 Share

July 1, 2020

Brilliant App... cannot speak more highly about the support from the Addition team. The automated lodgement, labeling and tracking information make the selling process seamless. Highly recommend it!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2020

Fantastic app, as a new business owner, this is one less thing I have to worry about. Brilliant customer support from Addition support, he goes above and beyond every time!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2020

The customer service that I receive from this app is out of this world, i cant even belive it. Every problem i had i got walked thru, in my case over the phone. Did my first bulk order and went perfectly. if there were more stars on this rating i would give more highly recomend

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2020

Bloody good app. If you're using Aus Post to ship domestic or international then this is the perfect solution. It will save you a lot of time and pain. If anything doesnt work, use the support function to send a message. I raised two support tickets as I got stuck and received a response back within minutes. Great app 10/10

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2020

BEST. APP. EVER. Does exactly what I need quickly and easily. It was super easy to setup and now creating labels and fulfilling orders takes a quarter of the time it used to. Don't think I could live without it now!

Using app

About 1 year

Total reviews

10

Average rating

4.5

5 / 5 Share

April 28, 2020

By far the best customer support I have met in years. They have a comprehensive knowledge base, their developers are very responsive and proactive, and I was able to resolve all additional questions I had. I would highly recommend anybody looking for an AusPost solution to check this app out first, and don't hesitate to reach out for help.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

I had some issues with this app initially however I received some help from the Addition Support and I couldn't be happier. Everything is working smoothly now and none of it would have been possible without the Addition team :) Not only did they respond to my query within the hour of me posting it, but they did it over the weekend (which is not something I would expect). They went above and beyond!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2020

Very fast and responsive customer support - THANK YOU - I am often nervous when taking on a new app. The shortfalls about identifying road only items would be a great feature that we are still looking at, and thank you for taking on board that suggestion. Otherwise, does as it should, and I am very happy with it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2020

Great customer support. It's cut down my order prep time considerably, and made it much easier/ quicker. As someone who is very busy, and does not enjoy fiddly details, at the best of times, this app has been a godsend. I currently have a very small but growing online shop. And as someone who is "doing everything" in a growing business, this app has been a great investment in the conserving of my time - helps cut out some of the workload. I highly recommend.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2020

This app makes organising shipping in Australia super easy. The support team is also fantastic, super-fast, and they care. Thanks guys!

Using app

8 months

Total reviews

5

Average rating

5.0

4 / 5 Share

March 11, 2020

It does rates which is great, which you can set up yourself but it's a pain. Handles international well too. Where this falls short is it offers no solution that makes it easier to ship your items. There's a CSV export from inside the app itself which I just found, but it'd be great if it generated a printable label, or a sheet of them.

Using app

Over 3 years

Total reviews

4

Average rating

3.0

Developer Reply

Thanks for your review. Keep your eye on the app, we have an update launching very soon. Updated Response: Fulfillment with MyPost Business and eParcel is now built into the app.

5 / 5 Share

Jan. 28, 2020

Great App, does what I need it to and their customer service is awesome! They actually helped me out with something unrelated to their app because I contacted them thinking it was their area. It wasn't but they still helped me out. Awesome!

Using app

Almost 4 years

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 29, 2019

These guys are great to work with. Super fast response to a rating glitch including a phone call within a few minutes of me logging an issue. Outstanding communication, issue resolved sameday. The promptness and communication these guys gave me was second to none, really wow:) Thank you so much to Australia Post and the Addition team.

Using app

10 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 16, 2019

Totally unasked for review I just decided to do. Long story short and I'll preface this by saying I have *not* tried other apps thats integrate with AusPost but this one is pretty good. Nothing is as seamless as a OEM integration but until AusPost does that themselves (seriously why haven't they wtf?) a third part app is as good as it gets. The guy who makes this app is very responsive and in my book thats better than most when it comes to developers. App works well although I wish there was a function to "Create" your own orders within the app as opposed to having to only work with the ones that have been sync'd there. Perhaps there is. I'll ask. 4/5

Using app

9 months

Total reviews

2

Average rating

3.5

Developer Reply

Thanks for the review, we are glad you like the app! In regards to your request to create an order, you could use the draft order feature in Shopify and that will flow through to the export feature in the app.

5 / 5 Share

Oct. 23, 2019

As a new small business I can't recommend this app enough. It covers everything I need. Calculated shipping, Dimensional weight & csv export into my post business. No need for any other app. Great value for money and the best support I have ever had from any of the apps I've used so far. Keep up the amazing work Zann.

Using app

About 1 year

Total reviews

8

Average rating

4.8

5 / 5 Share

Oct. 7, 2019

This app is amazing. The support from Addition support is fantastic, he is so easy to talk to and so efficient. I have never had an issue that he couldn't fix. This app does everything for my business, it calculates all the shipping prices for my customers and even applies my Aus Post Discount automatically. It's seamless, and so easy to operate. It's worth every cent. Thank you Addition support for being SO reliable and for helping me so much.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2019

Trying to set up shipping on Shopify was driving me crazy, so I decided to give Australia Post Shipping a try and installed the app on a 7 Day Free Trial. I had some queries regarding set up and so submitted a request on the Addition Help Centre. Within 10 minutes I'd received a phone call - the best customer service I've ever experience!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2019

The team from Addition provided detailed and fast support for this Shopify App. I recall reading all the positive reviews on this App so we were looking forward to a positive experience as shipping in an ecommerce store can be a headache. Well we had just a few questions, or maybe a lot of questions and they were very patient and answered every one. All is working well and even after a few months, they continue to offer the same good support at no additional charge. This app is highly recommended.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2020

Addition support (ap support) is very helpful and highly committed to sort out any problems a quickly as possible,

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2022

Addition has the best support for an app anywhere in the world. Fast, friendly, knowledgeable and helpful.

Using app

Over 5 years

Total reviews

3

Average rating

3.7