Rating

4.6

feedback

879

Reviews

chart

#1,229

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    16%
  • Less than a month
    39%
  • Less than a year
    30%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the excellent customer support provided by the app, with specific mentions of helpful and patient support agents like Joyce, Eljay Tumoc, Dorina, Merbena, and Zoe. Users also find the platform easy to navigate, full of knowledge, and helpful for automating dropshipping processes. The app is praised for its comprehensive tools, user-friendliness, and time-saving features. On the negative side, some users have complained about unexpected charges, difficulties in getting refunds, and issues with product synchronization and stock management. There are also concerns about slow customer service responses and unresponsiveness in resolving issues.

Highlights

Positive customer support experiences
User-friendly platform and automation features
Unexpected charges and refund issues
Product synchronization and stock management problems
Slow customer service responses

Rating Breakdown

  • 5
    87% (768 ratings)
  • 4
    6% (49 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (7 ratings)
  • 1
    5% (48 ratings)

Reviews with Text

  • 93% (817)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 30, 2025

Fantastic

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi "MIAMI FLORIDA SHOPPING"! Your kind words mean so much to us! Thank you for choosing AutoDS and for sharing your positive experience. The AutoDS Team

5 / 5 Share

Dec. 31, 2025

There was an issue while using the application, but I quickly got in touch with Dorina, who handled the situation professionally and resolved the problem efficiently. I would like to sincerely thank her for her support and professionalism.

Using app

21 days

Total reviews

4

Average rating

3.0

Developer Reply

Hi "Everclothed™"! Thank you for your feedback. We’re sorry to hear about your experience. To ensure this is handled with the utmost care, our Voice of the Customer & QA Manager has personally contacted you to assist you directly. We are committed to resolving this for you and are here to support you every step of the way. The AutoDS Team

5 / 5 Share

Dec. 24, 2025

There were a lot of things I didn't know because I just started the store, and I had a lot of difficulties solving the problems in the store over the past 15 days, but it worked out well with the active help of the management team. The functionality of the app is the best, so I wanted to use it even more, and although there are problems that need to be solved in my store, I think it will be solved soon. Thanks to you, it will be a fun Christmas..

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hi "pangpang.com.co"! We are happy to hear that your experience turned around! Thank you for trusting our team to support you through the process. We’re glad you are enjoying the app's functionality and are confident those remaining items will be solved quickly. We’re committed to ensuring your satisfaction and are here to support you every step of the way. The AutoDS Team

5 / 5 Share

Dec. 20, 2025

Great experience. support (Angelica) very helpful

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi "DriftFlops"! It’s wonderful to hear that Angelica was able to help! We’ll pass along your kind feedback to them. Thank you for your support! The AutoDS Team

1 / 5 Share

Dec. 18, 2025

Using app

8 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi "Plants & Roses Inc."! We're sorry to see your rating. We would love to understand what went wrong so we can fix it for you. Could you please fill out this form https://autods.typeform.com/to/aVnsRB2V and share some details? This will help us investigate your issue immediately. Looking forward to your reply! The AutoDS Team

All reviews

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