Auto DS: AI Dropshipping & POD
AutoDS Advanced All-In-One Shopify Dropshipping & POD App
Rating
4.9
feedback
11,866
chart
#765
All reviews
Rating Breakdown
Review RSS Feed
April 11, 2024
The service works, it took a little getting used to. BUT BE WARNED, if you change your mind and have money within the auto ordering service, you have to jump through hoops and they take a percentage from the refund as well. happy shipping
April 12, 2024
After a number issues and frustrations with the app and the way it works, Dorina, AutoDS's Q&A Manager has reached out and has been very responsive and tried to help up with any issues in a timely manner. Not sure it's the right platform for us for TikTok Shop due non compliance and needing to self order UK based products which I didn't like, but appreciate how helpful Dorina has been to get our issues resolved and get us answers and show us how the platform works.
Hi "Fitzone BXD", Thank you for sharing your experience with us. We're pleased to hear that Dorina, our Quality Control Manager, was responsive and helpful in addressing your concerns. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing AutoDS.
April 1, 2024
Terrible customer service. Unclear plan pricing and policies Cancelled my order and could not recover the status Manual Fulfilling is useless. Overall, the platform is not very intuitive and hard to use.
Hi "Pawlie Collection"! Thank you for sharing your feedback with us. We are sorry to hear about your experience. We'd like to address your concerns and assist you further. As of now, we have already contacted you and hopefully we will make it right for you 🙏🏻 Looking forward to hearing from you. AutoDS Team
March 26, 2024
Uusi kokemus!
Hi “Ihanata”! We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing. Every customer’s opinion matters to us as we are continually striving to improve our service. We would be even more grateful if you could let us know what we could do to make your experience better. Please contact us at dorina@autods.com AutoDS Team
June 27, 2024
Adding another star, almost entirely for Dorina, who has helped me so much. Without her, I'd never be able to process a basic order. Thank you Dorina! -------------- Adding an extra star for Dorina, who has been extremely attentive and helpful. Still, heed my warning, no matter who you signup with: 1- Nothing is "automatic." (!New!) 1a- Orders cancelled by suppliers with no notice or reason given. 2- Expect problems. & there are exceptions to everything. 3- Don't believe a word of marketing, esp. Shopify's drivel (trust me, I worked in Marketing for a few companies and wrote this stuff). 4- ChatGPT 4 is excellent at generating apology emails to customers. 5- Thank the heavens I haven't started marketing my site yet. I guess, deep down, I knew to expect issues. And wow... was I right. I'll continue to adjust star ratings as things progress. ----- Pure, buggy garbage. Can I give it 0 stars? Avoid. Avoid. Avoid. Half my orders end up in "error" state, and when I ask why, I get the standard ".... the order was cancelled by the supplier or customer (whatever that means)," and/or "we have no control over anything" (that much is clear). If (and this is rare) an order actually ships, the shipping times are pretty abysmal. There is literally no useful support. In summary, a lot of big promises, and massive under delivery. I'm actively trying to find a competent replacement, but my fear is that this is as good as it gets (which leads to bigger questions about "the side hustle." Who is this really benefitting anyway?... hmmm..."). Shopify and AutoDS have turned my initial excitement and exuberance into a daily, dread-filled check of my email and Shopify balance, followed by a slew of apology emails to customers and discount codes they'll probably never user, because their initial experience was so poor (and so out of my control). I would do anything to start over again with a completely different infrastructure. I can't believe I'm going to have to start PAYING these people money soon, unless I just pull the plug, of course.
Hi "Luscious Skin Care", Thank you so much for your kind words and for adding another star to your review! We're thrilled to hear that Dorina has been able to assist you so effectively. Your satisfaction is our top priority, and we will continue to strive for excellence in providing you with the best service possible. AutoDS Team
Feb. 24, 2024
cool
Hi “Quell Berlin”! We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing. We would love to hear some additional feedback about how we could improve our service even more. Please feel free to contact us at dorina@autods.com AutoDS Team
Jan. 30, 2024
Sourcing or browsing the site is a little confusing while using a phone.
Hi “Gloria Louise Boutique”! Thanks for sharing your feedback. We apologize for any inconvenience you've encountered while navigating our site on a mobile phone. It's worth mentioning that our platform's mobile version is currently undergoing optimization. Your satisfaction is a priority for us, and we anticipate completing the optimization soon. Our customer service team is always here to address any issues you may encounter. AutoDS Team
Jan. 30, 2024
Well I would recommend because I find the customer service is very good and helpful and reasonable fast. I have not started with the dropshipping but I assume it will be just as good as the customer service.
Hi “Bernards Bargins”! Thanks for sharing your feedback. We’re glad you feel satisfied with our customer service! We would love to hear some additional feedback about how we could improve our service even more. Please feel free to contact us. Our customer service are always here to solve any of your problems :) AutoDS Team
Jan. 17, 2024
I would reccommend it but there is too many features that you need to pay for
Hi "Amazing Products", Thank you for your feedback. I’m sorry you weren’t pleased with our pricing. However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across. We tried to contact you in an effort to help with your concern. Looking forward to your reply! AutoDS Team
Jan. 7, 2024
So far I'm very satisfied, it takes a little more to learn but it's really good!
Hi “Lipiexpress”! Thanks for sharing your feedback. We’re glad you feel satisfied with our platform but are sorry to hear you’re having difficulties with your onboarding. Your satisfaction is important to us and we want to help you! As of now, we have already contacted you and we are looking forward to your reply! AutoDS Team
Jan. 7, 2024
L'application à l'air d'offrir une myriade d'options intéressantes mais quand j'essaye d'importer un produit d'autods à mon site shopify, se dernier n'apparait pas et m'empêche de créer ma page produit :/
Store
My Store
Using app
2 days
Hi "My Store", Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Please feel free to contact us at dorina@autods.com We would be glad to help you with your concern. AutoDS Team
Dec. 31, 2023
Auto DS asks for an upfront payment of 380$ for 12 months. To see the winning products further subscriptions per month have to be purchased inside autods. To fullfill your orders you would also need to buy credits . A significant number of the products listed on autods are branded and Shopify will ask to either provide authorization documentation from the brand ordelete the product or the store will be banned from selling. The payouts gets frozen for a week as a consequence too.
Hi "THE GOOD STORE", Thank you for your feedback. I’m sorry you weren’t pleased with our pricing. However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across. Please contact us at dorina@autods.com We will be glad to suggest you potential solutions that meet your needs. Waiting for your email! AutoDS Team
Jan. 29, 2024
Changing this review from 1 star to 3 stars because Dorina from cusomter support worked really hard to help me get the refund and I had a good experience with her. This happened after leaving 1 star review. Really disappointed with Auto DS 1. signed up for ¨mentorship program¨, got in touch and never got a response, somehow AutoDS still made me pay and told me it´s non-refundable, for a service I never got! And careful, because when you signed up for it, they never clarified there was a cost nor how much is the cost. 2. their network of suppliers are super small, expensive and super slow to respond (2 or 3 days or not ever), so I didn´t use their supplier network 3.. had to manually fulfill the order because the automatic doesn´t work (then the customer support used this excuse to not refund me ), try to understand the why and the reason, OK? 4. at the end, I filed for a refund for over a week and never heard back, just HORRIBLE customer service
Hi "Warmii", We’re sorry to hear that you weren’t satisfied with our service. As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻 AutoDS Team
Nov. 18, 2023
Was struggling with it. With helpful instructions provided by a representative, I feel satisfied with their service. Thanks
Hi “Hello Muscles”! Thanks for sharing your feedback. We’re glad you feel satisfied with our customer service but are sorry to hear you’re having difficulties with our platform. Your satisfaction is important to us and we look forward to getting this resolved for you quickly! Our customer service are always here to solve any of your problems :) AutoDS Team
Nov. 19, 2023
integration is too complicated compare to other fulfillment platforms. AutoDS has too much control over my shopify store; AutoDS reedited my listing with wrong prices and support is slow to respond. When they do, my problem is not resolved and i have to reword and ask again. its been over 1 week dealing with sourcing, product orders, linking correct product and fulfillment. this could have been more easily resolved if there is live support.
Hi "ArtemNote"! Thank you so much for your review! We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems 🙂 Please feel free to contact us again if you need more help! AutoDS Team
Oct. 25, 2023
Hi "Idealbyers", Thank you for taking time to write this feedback to us. Every customer’s opinion matters to us as we are continually striving to improve our service. We would be even more grateful if you could let us know what we could do to make your experience better. Please feel free to contact us at dorina@autods.com AutoDS Team
Sept. 24, 2023
I am not sure of the products ship world wide.
Hi "Ugarit Fashion", Thank you for your feedback. It’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across. We will be glad to help you with any concerns you have. Please contact us at dorina@autods.com Waiting for your reply! AutoDS Team
Sept. 22, 2023
Bien !
Hi “MiPod”! We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing. We would love to hear some additional feedback about how we could improve our service even more. Please feel free to contact us. AutoDS Team
Sept. 21, 2023
Looks okay so far. A bit overhyped from ads imo
Hi “Luminous Luxe”! We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing. Every customer’s opinion matters to us as we are continually striving to improve our service. We hope you’ll visit us again soon so that we can deliver the exceptional experience you expected. AutoDS Team
Sept. 20, 2023
its ok still learning
Store
My Store
Using app
25 minutes
Hi "My Store"! Thank you for taking the time to leave us a feedback. Please contact us at dorina@autods.com We would be glad to help you with your onboarding! We look forward to your reply! AutoDS Team