Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.9
feedback
1,877
chart
#2,564
All reviews
Rating Breakdown
Review RSS Feed
Sept. 11, 2023
Great app with wonderful customer service. A chat helper, Jasmine, imported all 500 contacts from Wix to my shopify for me.
Sept. 10, 2023
La Señorita Esther me ayudó a resolver mi problema de manera inmediata. muchas gracias por el apoyo
Sept. 10, 2023
Had an issue with the pop up not showing up. But thanks to Avada support especially Emily who promptly helped in resolving it.
Sept. 9, 2023
The customer support was very quick and more supportive than my expectation.
Sept. 9, 2023
Great app with great support. Hana was able to solve my problem in minutes through chat. Really happy with the outcome.
Sept. 8, 2023
Esther help me with my problem in 1 minutes. Great app and great customer support
Sept. 8, 2023
Excellent App. It works perfectly and doesn't affect the website speed or performance. Liz who was the customer service agent helped me navigate my way around the app and is always available. She really made it easy. Thank you
Sept. 8, 2023
This is an app that you think does the job, but in the background it ruins your theme. The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.
Sept. 8, 2023
Very good app, with a very easy interface, It helped me to add an SMS feature to my website, I had 1 or 2 douts regarding pricing, and Hana from the live chat support team helped me to clear my doubts in a professional and friendly way, you have good support persons.
Using app
About 21 hours
Total reviews
2
Average rating
3.0
Sept. 7, 2023
Great support! I have no IT/tech background and I am trying to teach myself as I go. Everything so far with Avada has been easy, the support team has been wonderful and provides a quick response.
Sept. 7, 2023
Je recommande pour la simplicité d'utilisation et la réactivité du service. Jasmine m'a aidé dans ma démarche du début à la fin, un gain de temps précieux!
Sept. 7, 2023
Avada has great customer service! Abby was super helpful in getting my forms and welcome flow set up!
Sept. 6, 2023
wow Lydia was amazing ! idk how they do it to get such nice people that doesn't get annoyed at so many dumb questions :)
Sept. 5, 2023
Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!
Sept. 5, 2023
great time and response from Hana. Help me with all my questions. Let see if my store makes the next chapter in sales.
Sept. 6, 2023
A pesar de que Liz es maravillosa, el cartel de bienvenida no se ajusta a los moviles algo imprescindible y despues no se porque quieren acceder todo el tiempo a tu tienda en shopify y que le des acceso a todas las aplicaciones, algo inexplicable, voy a desconectar todas estas apps que de verdad son raras. Ademas es constante no puedo ayudarte si no me das el codigo de colaborador de tu tienda.
Sept. 5, 2023
Hana did help me and did it very good Im exited and had a great experience
Sept. 5, 2023
WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support