Avada SEO Image Optimizer
Shopify SEO app
Rating
4.9
feedback
3,977
chart
#153
All reviews
Review RSS Feed
Aug. 7, 2023
Daisy from support the supervisor, never answered or helped me. The agents simply transfer me over to her and don't help either. I am paying for the app and it is a big inconvenience as they do nto help at all. UPDATE: after their reply, they did NOT contact me, I contacted them and they still tell me that a low speed is normal.
Hi Erik, Rainy here from AVADA. I am sorry for your experience with our support team. Our SEO expert has contacted you and is helping improve the Store speed. Kindly keep in touch so that we can assist you better. Regards, Rainy
Oct. 1, 2021
A few days after installation and activation, my store speed started to fall under average. I followed the removal steps hoping to restore my store speed to before but to no avail :( Unfortunately, it doesn't seem to work for everyone.
Hi there, I am Daisy from AVADA Team. I am reaching out to you today regarding the speed issue mentioned in your recent review of our SEO Suite app. Firstly, I am deeply sorry to hear that your store speed started to fall under average after installing our app! Secondly, since have not had a chance to communicate before. Would you be willing to give us more opportunities to help you improve the situation? We are very grateful for that! To help us check this issue better, could you please let me know: - Your speed score before and after SEO Suite installation? - How do you measure the speed score? - Have you installed any other new apps at the same time with SEO Suite? Any details would be very helpful! We will try our best to help you revise the speed as it used to be. I am looking forward to hearing from you soon Thank you! Daisy
Jan. 14, 2021
I have tried uninstalling this app twice from my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app.
Hello, I am Daisy from AVADA Team. We have received your review about our SEO Suite app on Shopify store that said you had trouble when removing the code. Firstly, I am truly sorry to hear that you have not had a great experience with our app. It should not have happened before! Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue? I would love to ask for your permission to clear our your problem as follow: There are 2 options to remove the app code: Automatically or Manually (http://prntscr.com/wnv8b4) There may have some pieces of code left on the site even you use the automatic option. In fact, after uninstalling almost all Shopify SEO apps, the code still remains on your website. That is because of how some features like meta tags or structured data from most SEO apps, which inserts snippets into your theme. Therefore, we need to do an extra step to edit theme (file liquid template) and get them removed. We have sent you a follow-up email. Please kindly check your mailbox to get our update and solution. Thank you so much for your generous support! I am looking forward to hearing from you soon. Best regards, Daisy
Aug. 13, 2020
I have tried installing this app twice on my store now and in both cases I had nothing but trouble. Even now I still have the remnants of this app cluttering up my theme with lots of code staying behind in my theme, which does not get removed upon uninstalling the app. And even more, it actually affect my customer experience since it throws up a "google-site-verification"string onto all of my webpages, in clear view of my customers. No matter what we have tried, we cannot get rid of it. And I do not even understand why it is there in the first place since my site is verified through GTM, GA and html tag. So why this string for a totally unnecessary html file verification? And how do we get rid of this eyesore? And how do we get rid of the at least 10 snippet files still kicking around without impacting our store? Plus how do I know that there is not any redundant code embedded in other parts of my code, creating the issues that I face? NOT GOOD! avada-gtm-body.liquid avada-gtm-head.liquid avada-seo-meta.liquid avada-seo.liquid avada-seo-other.liquid avada-seo-redirect.liquid avada-seo-site.liquid avada-seo-social.liquid avada-seo-status.liquid avada-seo-structured.liquid
Hello, We are sincerly sorry to hear that you do have a good experience with our app. We know that it must not have happened before! We appreciate if you could let us a chance to troubleshoot it. As you spent time and effort on our app, I believe that you want it can run properly on your site without any problems just like we do. We have sent you a follow-up email with a detailed answer and proper solutions upon your issue. Please kindly help me check your email to get an update from us. Again, your honest feedback is so important to us. We are trying our best to improve our service and support you as promised. Best regards, Daisy from AVADA Support Team