BSS B2B Wholesale Solution
Centralize Wholesale B2B workflows with an all-in-one solution
Rating
4.8
feedback
925
chart
#972
All reviews
Review RSS Feed
Jan. 23, 2026
very efficient support. Anne from BSS even helped me to correct the code, really proactive support.
Jan. 22, 2026
Wir sind erst in der Startup Phase und am aufbauen des Online Shops und werden dabei wirklich sehr gut betreut, speziell auch bei Anpassungen werden wir hier unterstützt. Danke an das ganze Support Team
Jan. 20, 2026
Good functionality, extremely supportive help function. They helped with all my questions and issues to have the system up and running.
Jan. 20, 2026
This solution is very easy to install, and very useful. But the most important value is the support.. best regards Spothetic Team
Jan. 19, 2026
If you're looking for b2b app then BSS B2B is a great app as they fulfil all the area that we actually wanted and even they do customization as per the suggest which is most interesting part. their customer support is awesome as well.
Jan. 13, 2026
BSS is easy to use and has many features suitable for businesses. The support team is very enthusiastic and helpful. Highly recommended.
Jan. 12, 2026
Jan. 12, 2026
We switched to B2B Solution for our wholesale side and it’s made pricing different for each customer so much easier. custom price lists are a lifesaver.
Jan. 8, 2026
BSS B2B Wholesale really helps us to develop our B2B business and allows us to set specific pricing for each customer and QB rules very easy. Their best feautre is the support and dev team, Lux and Johnny have been really helpful and assisted us implementing new features to our site.
Jan. 6, 2026
All very promising at first however after time you will realise this app messes with the code of your site and their developers have to constantly play with the theme code to fix issues. This is all whilst they say everything is fixed and working. We had to build our theme again from scratch because of the code from this app broke our site. It’s as a shame because the interface is very easy to use however our whole site crashed for multiple days because of the BSS code. We used this app for customer discounts, alongside other apps for different features. Everything worked great however one weekend around two months ago the whole website stopped loading. They then said repeatedly over a couple of weeks that everything was fixed when it wasn’t (each time I provided screenshots and videos to prove the site was still broken). We can no longer use the first theme this app was installed on as it doesn’t load and they couldn’t fix the problem even though their app caused it…. They eventually found a cause which was the BSS app clashing with code from another app. This wasn’t an issue for some time until randomly they started clashing. Once the site was back live, the discounts stopped showing in customer pages and only in the checkout. They kept repeatedly saying this issue was fixed when it wasn’t. There was then another issue not related to another app that stopped the site from loading which they fixed by changing more core theme code. When I asked them to remove all code, they told me they had, when they hadn’t…. I had to ask multiple times and provide screenshots to prove their code was still in our site. This app is too risky to use. Look at other one star reviews and you’ll see similar issues. They ask you to write a nice review straight away before things go wrong..
Hi dear, This is Kathy, Customer Support Leader from BSS Commerce. Thank you for taking the time to share such detailed feedback. We truly appreciate the openness of your review and understand how frustrating this experience must have been for you. First and foremost, we are sincerely sorry for the disruption your business faced. Any issue affecting a live store can be stressful, and this is certainly not the experience we want for any merchant using our app. After a careful and in-depth investigation, we found that the challenges occurred within a highly complex technical environment. The app had been functioning correctly for your store for a significant period of time, and the issues began to appear later as the store setup evolved. Changes in theme structure and the introduction of additional apps created interactions that were difficult to anticipate and required deeper investigation. In this situation, the app’s core pricing logic continued to operate as designed. However, limitations related to Shopify themes and overlapping modifications from third-party apps affected how pricing was rendered on the storefront. Throughout this time, our team remained dedicated and worked continuously to analyze the situation and provide solutions, even though the outcome did not fully meet your expectations. We acknowledge that the overall experience did not meet your expectations. Your feedback has been carefully reviewed and has helped guide updates not only to the product itself, but also to how our support team communicates and follows up with merchants in similar situations. We have now released a newer version of the app, which is designed not only to run more stably but also to better handle cases like the one you experienced. We truly appreciate the time you spent working with our support team and sharing your experience in such detail. We have also reached out to you directly via email, as we sincerely hope to have the opportunity to clarify everything further and, if possible, continue the conversation in a more positive and transparent way. Thank you again for your feedback and for helping us improve ❤️
Jan. 6, 2026
Customer service response fast. I wanna add a form in our page but don't know how to set. They helped me to make it. Thank you Lux!!!
Jan. 5, 2026
Amazing wholesale B2B app with outstanding customer support. The developer team is amazing, not only helping with the app setup but also assisting with customising specific aspects to suit our business needs. Communication was clear, fast, and genuinely helpful throughout the entire process. Highly recommended for anyone running wholesale on Shopify.
Dec. 31, 2025
Really Great customer service! I had difficulties setting everything up and they helped me with the whole process! Hill and Kellie were the agents assisting me.
Dec. 31, 2025
Needed an app to accommodate wholesale customer demand and BSS B2B Wholesale Solution was exactly what we needed. The modules are easy to configure and if you need support, Hill, Hannah, Phoebe, and developer team are there to assist.
Dec. 24, 2025
Absolut empfehlenswert! Der Support ist wirklich außergewöhnlich – schnell, lösungsorientiert und dabei extrem freundlich. So einen Service erlebt man selten. Die App läuft stabil, erfüllt genau das, was sie verspricht, und ist für den B2B-Einsatz perfekt geeignet. Vielen Dank an das Team!
Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der App und unserem Support so zufrieden sind. Es bedeutet uns viel zu hören, dass unsere Lösung zuverlässig funktioniert und Ihren B2B-Anforderungen entspricht. Ihr positives Feedback motiviert unser Team sehr. Wenn wir Sie künftig in irgendeiner Weise unterstützen können, melden Sie sich jederzeit gern bei uns ❤️
Dec. 23, 2025
Wir nutzen die BSS B2B-Lösung in unserem Shopify-Shop mit anspruchsvoller B2B-/B2C-Preislogik und Variantenpreisen. Die App bietet dafür sehr viele Möglichkeiten. Ein großes Dankeschön an Hill und das Entwicklerteam: Unsere Themen rund um B2B-Preise, Variantenlogik, Produktübersicht und Produktseite wurden Schritt für Schritt analysiert und sauber gelöst – auch bei einem komplexen Theme-Setup. Die Kommunikation war freundlich, geduldig und lösungsorientiert, und Anpassungen wurden direkt im Theme umgesetzt. Besonders positiv: Der Support hat nicht nur „irgendwie gefixt“, sondern wirklich verstanden, wie die Preislogik fachlich korrekt sein soll, und das entsprechend umgesetzt. Klare Empfehlung für alle, die eine professionelle B2B-Lösung für Shopify suchen – vor allem, wenn man Wert auf kompetenten und engagierten Support legt. Vielen Dank nochmals an Hill & Team!
Vielen Dank für Ihr ausführliches und wertschätzendes Feedback. Es freut uns sehr zu hören, dass unsere BSS B2B-Lösung Ihre komplexen B2B- und B2C-Anforderungen zuverlässig unterstützt. Besonders schätzen wir Ihre Rückmeldung, dass unser Team Ihre Preislogik fachlich verstanden und sauber umgesetzt hat. Genau das ist unser Ziel. Vielen Dank für Ihr Vertrauen und Ihre klare Empfehlung. Sollten Sie künftig weitere Unterstützung benötigen, sind wir jederzeit gern für Sie da ❤️