BSS: B2B & Wholesale Solution
BSS Commerce: B2B/Wholesale Solution - B2B Shopify App
Rating
4.8
feedback
938
chart
#715
All reviews
Rating Breakdown
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March 27, 2025
After spending an entire day trying to troubleshoot an issue with the discount code field disappearing during checkout, Jonas from the BSS support team resolved it in under 10 minutes. He immediately understood the problem, knew exactly what needed to be done, and guided me on applying the fix without any back-and-forth. Incredibly efficient and knowledgeable. Excellent support — thank you, Jonas!
March 27, 2025
Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.
March 27, 2025
The implementation of the BSS B2B app is almost complete. Super nice contact and taken step by step in creating the registration form, thanks so much for your help so far! :)
March 27, 2025
Very helpful app and great and quick support. - Registration form incl. upload option for files - Customer e-mails with information on registration upon activation - The option to set up tax exemptions We are very satisfied! In the future, it will hopefully be possible to import prices so that they don't have to be maintained manually and the multilingualism needs to be expanded.
March 27, 2025
Really like the app and the support team is great! Thank you for all the help!
March 26, 2025
Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.
Hi there, My name is Mida, Team Leader at BSS Commerce. I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case. Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered. Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed. We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further. Thank you for your understanding, and we hope to hear from you soon!
March 24, 2025
The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!
March 20, 2025
Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly
March 20, 2025
Wir nutzen die B2B Großhandelslösung von BSS Commerce für unseren Shopify-Shop und sind absolut zufrieden! Besonders hervorzuheben ist der schnelle und hilfsbereite Kundenservice – das Team reagiert immer zügig und versucht, alle Anliegen bestmöglich zu lösen. Die App selbst ist leistungsstark, bietet viele nützliche Funktionen für den Großhandel und lässt sich gut an individuelle Bedürfnisse anpassen. Klare Empfehlung für alle, die eine B2B-Lösung suchen!
March 21, 2025
I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like.
March 16, 2025
Had a great experience with Emma, she solved lots of problems for me
Store
My Store
Using app
2 months
March 13, 2025
L'app fonctionne très bien et au moindre problème, le support est très réactif. Merci pour votre aide !
March 11, 2025
Jonas and his team helped us very well. Always reply quickly if any issue arise
March 7, 2025
The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations. First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level. Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant. I totally recommend this app, it’s team is amazing.
March 7, 2025
Very nice app, cheaper than shopify plus plan but same function. The customer service gave me much help! Here i will give Raymond 10 stars! very fast reply and patient! He sloved all my problem! Thank u
March 5, 2025
Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!