BSS B2B Wholesale Pricing
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I tried to use the app for charging B2B prices to EU and non-EU customers and to add a fee for every unit to each order. I was very transparent from the start of my trial. Positive: Support is quick, responsive, helpful and nice. Bad: After several months of going back and forth with the support & paying the platinum price, it turned out that the app does not fulfill both requirements. The calculation of VAT / non VAT is prices is incorrect. If you want to set up one net of VAT B2B fix price for the world, it does not work. Also there is no option to add a fee per unit, you would have to make several thousand of manual rules. I am disappointed.
Thank you for taking the time to share your detailed feedback. We truly appreciate your transparency. We are very sorry that our app did not fully meet your requirements regarding VAT calculation for B2B pricing and the per-unit fee setup. We understand how important these features are for your business and sincerely apologize for the frustration this caused. Your feedback is extremely valuable to us. While current platform limitations prevent some configurations, we are continuously working on updates and improvements to better meet the needs of B2B merchants worldwide. We have also reached out to you directly via email to discuss your concerns and explore how we can assist further. We would greatly appreciate the opportunity to hear from you. Thank you again for giving our app a try and for providing constructive feedback that helps us improve. Warm regards, Kathy Customer Support Leader BSS Commerce
Support is amazing, good working app
Thank you for your kind feedback. We are glad to hear that you are happy with the app and our support. If you ever need any assistance, please feel free to reach out. ❤️
The Dev's were quick to fix my issue. The app works great.
Thank you for your feedback. We are glad to hear that the issue was resolved quickly and that the app is working well for you. If you need any further support, please feel free to reach out. ❤️
Not a lot of B2B Wholesale apps offer many out of box features but this app pretty much offers it all, love the app, love the product and their customer support is extremely responsive and helpful when troubleshooting any questions and/or concerns.
Thank you so much for taking the time to share your experience with us. We are really glad to hear that our B2B Wholesale app provides the out-of-the-box features you were looking for, and that you are enjoying both the product and our customer support. Your feedback truly motivates our team to keep improving and supporting you better. If you ever have any questions or concerns, please do not hesitate to reach out. We are always happy to assist!
Very quick help. Thank you.
Thank you for your feedback. We are glad we could assist you quickly. If you need any further help, please feel free to reach out. ❤️
Exceptional assistance and quick response times. I would highly recommend this app for B2B options.
Thank you very much for sharing your kind words. We truly appreciate your recommendation and are glad to know that our app brings real value to your B2B setup. Providing reliable support and a solution you can trust is very important to us, and your feedback encourages our team to keep improving. If you ever need assistance, please feel free to reach out. We are always here to support you ❤️
Sehr gute App mit vielen Möglichkeiten. In den letzten Tagen hatte ich einige Kontakte mit dem Support, da ich gewisse Dinge anpassen bzw. optimieren wollte. Hill war stets sehr freundlich und konnte all meine Fragen innert kürzester Zeit beantworten. Jetzt läuft alles wie gewünscht. Vielen Dank!
Vielen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie mit der App und den vielfältigen Möglichkeiten zufrieden sind und dass unser Support Ihnen bei den Anpassungen und Optimierungen gut helfen konnte. Schön, dass nun alles wie gewünscht funktioniert. Wenn Sie weitere Unterstützung benötigen, sind wir jederzeit gern für Sie da ❤️
the support team is very kind and professional
Thank you for your feedback. We are glad to hear that you found our support team kind and professional. If you need any further help, please feel free to reach out. ❤️
Love this, really helps me scale into wholesale. The team is instant with help and fixes. Good people and product
Thank you very much for your kind feedback. We are happy to hear that the app is helping you scale into wholesale and that our team has been able to support you quickly. Your trust in the product and our team truly means a lot to us. Please feel free to reach out anytime if you need assistance. ❤️
Best Customer service and tech support.
Great Support Team, Helpful App Overall The app itself is solid and does what it promises once everything is correctly set up. While there was some initial confusion regarding which features were included in each pricing plan, the support team handled the situation professionally and stayed responsive throughout. Support is consistently available Monday to Friday, and every interaction I had was clear, polite, and genuinely helpful. Even when issues came up, they made the effort to explain options and work toward a solution. Overall, I can recommend this app — especially for the quality of customer support. With a little improvement in how pricing and features are communicated, this would easily be a 5-star experience.
Hi Zermatt Kaffee ® We sincerely apologize for the frustration and confusion this situation caused. We understand how disappointing it must have been to spend significant time trying to obtain accurate information. Integrity and transparency are core values for us, and we never intended to mislead or upsell. The misunderstanding came from miscommunication and a gap in our team’s knowledge, and we are taking immediate steps to retrain our staff to prevent this from happening again. We have already reached out via email to resolve the issue and sincerely hope to have the opportunity to make things right. Your feedback is extremely valuable to us and helps improve our service. We genuinely appreciate your patience and the opportunity to regain your trust. Thanks so much!
We’ve been using the BSS B2B Solution App to build and customize our wholesale system on Shopify, and it has been an excellent experience. The app is highly capable and flexible — allowing us to set up everything from custom registration forms and pricing rules to shipping conditions and account approval flows. A huge thank you to Hill and Kellie, who have been incredibly responsive and supportive throughout the entire integration process. They went above and beyond to help us fine-tune our setup, troubleshoot issues, and even customize certain elements to better fit our business. Their professionalism, patience, and dedication truly stand out. I highly recommend this app for anyone looking to streamline or expand their B2B operations on Shopify.
Thank you so much for sharing your kind feedback. We are truly happy to know that our app has supported you well in setting up your wholesale experience on Shopify. Your words help other merchants better understand the app and feel more confident when choosing a solution that fits their needs. It also means a great deal to us that you felt supported along the way. We always aim to be attentive, patient, and dedicated in everything we do, and your encouragement really motivates our team. If there is ever anything we can assist you with in the future, please do not hesitate to reach out. We are always here for you!
We've tested many B2B apps and this one had most of what we needed. The setup and settings are easy + the support (thanks Hill!) is awesome - fast and they helped us make changes to the code to ensure the app works for our specific needs / market.
Gut gedachte App! Wir haben uns über die Ansicht und die Einstellungsmöglichkeiten der App sehr gefreut, aber leider ist sie nicht funktionsfähig mit Sendcloud.
Thank you so much for sharing your experience with us. We truly appreciate your feedback as it helps us learn and improve, so we can better serve our customers in the future. We are grateful for your kind words about the app’s appearance and settings. At the same time, we are very sorry that the app did not meet your expectations because it is not compatible with Sendcloud, the shipping software you use. We completely understand how frustrating this must be for you, and we want to do everything we can to help. Our app is designed as a full B2B suite focused on customer groups and custom pricing, and shipping integrations are not currently part of the standard setup. That said, we would love to understand your needs in more detail and explore possible solutions. Could we schedule a call to discuss your requirements more clearly? We are fully committed to investigating your issue and finding a way to make the app work better for you. We really value your experience and the opportunity to make things right. We hope to hear from you soon so we can support you in the best way possible. Thank you again!
stable app that works really well, though it's rather expensive. The support always comes through and is really helpful. Louis always tried helping me out in the best way possible
Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that the app has been working well for you and that our support, especially Louis, has been helpful. We truly appreciate your feedback and your trust in us. Your support motivates us to keep improving and providing the best experience possible. Thanks again for taking the time to share your thoughts!
The BSS B2B Wholesale APP is a proven, top class APP that supports wholesale buying functionality and more. The tech support team are friendly, professional and very capable. Its an APP well worth exploring. Thanks Guys
Thank you so much for your kind feedback! We are thrilled to hear that you find the BSS B2B Wholesale App valuable and that our support team has been helpful. Your recommendation means a lot to us and motivates us to keep delivering the best experience for our customers. Thanks again for your support!
Company is good about helping work through issues. There is a time difference between them and the US, and it sometimes takes them a bit to respond to questions, but they always respond and are helpful when they do.
Thank you so much for sharing your experience! We really appreciate your understanding regarding the time difference. We are glad to hear that our team has been able to assist you and provide helpful support whenever you reach out. Your feedback means a lot to us and encourages us to keep improving our service. Thank you again for your kind words and support!
Bss works especially well, Customer service have been very helpfull in helping personalize my B2B website, A very special thing that not all other company do is that they had doublecheck to make sure there is no issue. A special mention to customer service who is very helpfull. Special shouout to Lux!
Thank you so much for your kind words. We are thrilled to hear that BSS is working well for you. Lux and the rest of our customer service team will be delighted to hear your special mention as they always appreciate feedback like this. We truly appreciate your support and recommendation!
Awesome Support. Our Support-Manager Lux was supporting us through complex and very detailed requirements (from our side). We ware very happy to have you as a Partner and would always choose BSS again.
Thank you so much for your kind words! We are thrilled to hear that Lux and our support team were able to assist you with your complex requirements. It means a lot to us to be considered a trusted partner, and we are truly grateful for your support and recommendation. We look forward to continuing to work with you and helping your business succeed.
Best Dev Team Easy to Use and Very Responsive to your request hats off to the BSS TEAM !
We really appreciate your kind words! It’s wonderful to hear that our team has been responsive and that you find the app easy to use. Your feedback truly motivates us to continue delivering our best for all our customers. Thanks so much for recognizing the BSS team!
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