BSS B2B Wholesale Pricing

Aug. 8, 2023

Jena has helped me a lot of setting up this app. It's a really great and well-thought-out app with many features and adjustability. If I have any issues, I can contact them, and it'll be fixed in no time. I was looking for a B2B App for a long time and finally found one that fit my requirements.

Aug. 8, 2023

BSS Commerce made an app with plenty of useful functionality for B2B eCommerce. Our first support request was answered quickly and the issue was resolved just as quickly and thoroughly.

March 9, 2026

Works amazing, June was able to assist me efficiently and solve all of my issues! Support is awesome! Highly recommend using this for your B2B wholesale solution! This completely solved our custom discounted pricing with ease, after trying 10+ other pricing/b2b apps I can see with confidence this is by far the best one!

Aug. 3, 2023

So far, the support has been great. As we are on EST in the US, it is a little tricky because of the time difference but they solved something correctly without my immediate input and we were very pleased.

Aug. 1, 2023

Ottimo servizio con un assistenza impeccabile. Lo consigliamo a tutti coloro che hanno bisogno di modificare e customizzare i prezzi per un segmento di clientela.

Feb. 27, 2026

Very quick response time, someone is always there to help us with any issues we are experiencing. Particularly when the prices on our site disappeared, the BSS guys helped us straight away and gave us a detailed response as to the reasons for the issue and ways to combat it in the future.

July 24, 2023

This app has been the perfect solution to our Trade program. Their customer service is incredible and has been so helpful setting everything up.

July 24, 2023

Great app with multiple functionalities in one. Customer support is also very helpful and responds quickly.

May 8, 2026

Really good functionality, simple to set up. Lux and the team have been very helpful with any bugs that crop up.

July 20, 2023

Who can I speak to about the billing? I have been charged $50.00 when I deleted the app within the 14 day trial as it was too difficult to use - can someone please contact me to get the charge removed from my shopify bill thanks.

July 20, 2023

The app is super easy to use and to implement, and any struggles along the way are fixed clearly and swiftly by the support team. A great app, and even better assistance!

July 19, 2023

By far the easiest and best app to use for wholesale. The service they provide is top-tier and super helpful!!

July 18, 2023

Very great to have assistance from Emma who helped me in many ways to set the app up and also to redo the registration form. She is very prompt to reply and has been very helpful to follow up and get my requests implemented. Thanks a lot.

July 12, 2023

Customer support is so nice! and they fulfilled all my requests, with good communication back and forth - i can definitely recommend these guys. Good support, a great app, with loads of amazing features worth using!

July 12, 2023

We use this app for our reseller clients. We are very happy about this solution cause its much easier for our clients to order and also the selling volume of the resellerd get up. The Support team is super fast and resolves every issue immediately. Great app

July 12, 2023

Exceptional Customer Support and Efficient Functionality I wanted to share my positive experience with the B2B/Wholesale Solution. Upon initially using the app, I encountered some minor issues with its functionality. However, I must commend the incredible customer support team for their prompt and effective assistance. Each problem I faced was tackled in a timely manner, with solutions provided promptly. The dedicated support team went above and beyond to address and resolve any issues I had. This level of customer service truly exceeded my expectations. Now that the initial hurdles have been overcome, I can confidently say that the app is a valuable tool for B2B and wholesale businesses. Its functionality is efficient and caters specifically to the needs of these sectors. I would like to express my sincere hope that the excellent level of customer support will continue even after this review, as it is essential for any successful business partnership. In conclusion, I highly recommend the B2B/Wholesale Solution app for its reliable functionality and exceptional customer support. It has proven to be a valuable asset to my business, and I believe it can provide significant value to other enterprises as well.

July 11, 2023

Exceptional customer service. There were a few things not working during setup and June and the team were amazing at fixing them quickly and providing continued support during the setup process!

Aug. 18, 2023

[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store. --previous-- On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful. Here is a rundown on the issues we have/are encountering: - The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues. - Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs. - We have two outstanding issues at present where: o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random) o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process. - Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records. - We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else. Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.

July 6, 2023

Great service so far! But what really stands out is the exceptional customer service! Would definitely recommend!

July 5, 2023

Great service and a great app. I'm working as a wholesaler and I can through this app give my costumers a unique experience and prices. Thank you so much!