Blockify Fraud Filter, Blocker

Hi, Thank you so much for taking the time to share your feedback about Omega. We’re truly sorry for the inconvenience and for the less-than-ideal experience you had — this is not what we aim to deliver. Our support agent has already reached out to you privately to provide priority assistance, so please check your email when you have a moment. Regarding the issue you reported during the support session, it may have occurred because your store was accessed via the Shopify mobile application. Some features work best when used directly on a web browser, so we kindly suggest trying again on a browser such as Chrome or Safari to see if the issue is resolved. Thank you again for your patience and for helping us improve — we’re here to support you until everything is fully sorted. Should you need any further support, please feel free to reply to our support email or reach out to us anytime at [email protected].

Hi there, Thank you for taking the time to update your review and for being a long-term user of our app. We are so sorry to read about the critical issue you experienced with your site being unclickable. Causing lost sales for any of our users is completely unacceptable, and we sincerely apologize for the major impact this has had on your business. The bug you described is our absolute highest priority. An issue that interferes with your storefront's functionality is something we take incredibly seriously, and our development team is investigating this with the utmost urgency. We also want to apologize for the difficulty you had contacting us. This is a failure on our part. We will reach out to you to ask for direct contact line as we want to provide quick assistance to you. In addition, thank you for the feedback on the visitor view changes. We made that adjustment to try and declutter the main dashboard for a majority of users, but we understand from your feedback that removing the ISP from the main view has negatively impacted your workflow. We are taking this feedback to heart and will be re-evaluating the design in our next development cycle. We understand your frustration and your decision to leave a 1-star review. Our primary goal right now is to fix these issues and make things right. We are grateful for your detailed feedback, which is crucial for us to improve. We hope you will give us the chance to resolve this for you and work to regain your trust. Sincerely, Kaylee from Blockify team

Hi there, We’re sorry you’ve experienced issues with our blocking feature and felt our response time was too long. Here’s some clarification we hope will help: How Blocking Works: Our app injects a blocking interface, preventing visitors from restricted regions from viewing your store’s content. Why You Still See Visits in Shopify Analytics: Since the initial page request is detected by third-party analytics, that visitor is counted as traffic, even though they’re met with the block page and can’t proceed further. Providing Proof: We also offer an internal analytics tool showing which visitors are blocked. We’d be happy to share screenshots or run tests with you to confirm that visitors from restricted regions are indeed seeing the block page. We understand the frustration when you don’t see immediate proof in Shopify Analytics, and we are always looking to improve our support speed and clarity. If you reopen communication with us, we can work together to ensure the blocking is performing as intended and provide any additional proof you need. Thank you for your feedback and for giving us an opportunity to improve our app and service for all users. Warm regards, Kaylee Customer Support Leader

Hi there, We’re truly sorry to see that you rated your experience with Blockify as one star. Your feedback is incredibly important to us, and we sincerely apologize for any frustration or inconvenience you may have encountered. Our team is committed to providing the best possible service and support to our users. To better understand and address the issues you faced, we have reached out to you via email. Please check your inbox (and spam folder, just in case) for our message. We would greatly appreciate it if you could take a moment to reply so that we can assist you further and work towards resolving any problems you may be experiencing. Your satisfaction is our top priority, and we are eager to help make your experience with Blockify a positive one. If there’s anything specific you’d like to discuss or any immediate concerns you have, please don’t hesitate to let us know in your reply. Thank you for bringing this to our attention. We look forward to hearing from you and assisting you in any way we can. Best regards, Kaylee from the Blockify Team

Hi there, Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience with our app and support team. We completely understand how frustrating it must have been when the blocking feature didn’t work as expected, especially while you were trying to protect your store from unwanted traffic. Our team is continuously improving both the app’s performance and user interface, and your feedback helps us understand where to focus next. If you’re open to it, we’d really appreciate the opportunity to review what happened and make things right — please reach out again via live chat, email us at [email protected], or simply reply to the follow-up email our agent sent earlier today. Thank you again for giving our app a try, and we wish you all the best with your store.

Hi, We’re truly sorry for the frustration and inconvenience this situation has caused you. It’s very upsetting to hear that abandoned checkout bots are still affecting your store despite using our app, and we deeply regret that your experience hasn’t met the expectations we strive to deliver. Some of these issues can be caused by complex bot behaviors or conflicts with other apps, which may not be fully preventable on our side. That said, we feel responsible for helping you as much as possible and want to make things right. We’ve sent you an email with detailed steps and we would be very grateful if you could reply so we can work closely with you to find a solution. Your feedback is incredibly valuable to us, and we sincerely hope to support you in resolving this issue.

Thank you for your feedback. We're truly sorry to hear that your experience with us didn't meet your expectations. We take all reviews seriously and appreciate you bringing this to our attention. Could you please share more details about what happened? Knowing more will help us understand what went wrong and how we can improve. We'd like to make things right if possible. Please feel free to contact us directly at [email protected] so we can discuss this further.

Hi friend, We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused. Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards. Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you. Thank you for sharing your feedback with us.

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must be when the app doesn’t work as expected. Our team is committed to resolving issues like this, and we’d love the opportunity to assist you. It’s possible that there might be a configuration issue or a specific setting that needs adjustment. Our support team would like to reach out to you to investigate the problem and ensure the app functions properly for you. Your satisfaction is our priority, and we’ll do everything we can to make things right. Thank you for giving us the chance to improve!

Hi, We’re sorry to hear about your disappointment with the Blockify Fraud Blocker app. To clarify, the Fraud Blocker app is designed to protect your store from the moment a visitor accesses it and to prevent high-risk customers from placing orders. It does not directly block checkout, which is why our support team recommended the Blockify Checkout Rules app as a better fit for your specific needs. We understand that the upgrade suggestion in the Fraud Blocker app may not have matched your expectations, but our customer support team’s intention was to understand your requirements and guide you toward the most suitable solution. Since it seemed you did not wish to continue using the Blockify Fraud Blocker, we referred you to the Checkout Rules app, which is specifically designed to manage checkout-related blocking and restrictions. We have already reached out to you privately to provide further assistance. Please check your email and reply to us, or feel free to share more details with us directly at [email protected] — we’d really love to hear from you.

We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you. Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at [email protected] — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible. We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.

Hi, We’re truly sorry to hear about your disappointing experience with Blockify. Your feedback is extremely valuable, and we sincerely apologize if our support and solutions didn’t meet your expectations. It’s clear we failed to address your concerns effectively, and we understand your frustration—especially regarding the bot traffic issue and the suggestions that didn’t align with your needs. We take full responsibility for not providing a clear, actionable resolution during your attempts with the app. Our team is actively working on improving both our detection accuracy and support process to ensure cases like yours are handled better. If you’re open to it, we’d love to revisit your setup with our senior technical team to provide a tailored solution and make up for your lost time. Thank you again for sharing this honest review—it helps us grow and improve. Please reach out directly to [email protected] or reply to our direct support email if you’d allow us one last chance to make things right. —The Blockify Team

Hi, We’re truly sorry to hear about your recent experience and completely understand how frustrating it must have been to receive spam access without a timely resolution. Unfortunately, our support team wasn’t able to assist you in time before the issue escalated, and for that, we sincerely apologize. Please know that your concerns were not ignored — our product owner has since reached out to you via email to provide a detailed explanation of what happened and how we plan to prevent this in the future. We truly care about your experience and would greatly appreciate it if you could take a moment to review that message. We would love the opportunity to assist you directly with that. Thank you again for your feedback — it helps us improve and grow. We genuinely hope you’ll consider giving us another chance to support you properly.

Hi there, Thank you for taking the time to share your experience — even though it's difficult to hear, we truly appreciate your honesty. We're deeply sorry that Blockify didn't deliver the protection you were hoping for, especially when you installed it specifically to manage increasing bot traffic. We understand how disappointing and even alarming it must have felt to see unwanted orders continue to come through, and then find that they weren’t even recorded in the app's activity log. That’s not the experience we aim to deliver, and we sincerely apologize for the frustration and inconvenience this caused you. We know a simple apology isn’t enough, which is why our Product Manager has already reached out to you directly via email. We’re hoping to better understand your store’s setup, walk through what happened, and see if there’s any way we can provide a better solution moving forward — whether that’s through additional features, a more tailored configuration, or simply learning how we can improve. We genuinely care about our users, and your feedback is not being taken lightly. It’s helping us refine our product, and we’d be grateful for the opportunity to turn this situation around and support you properly. Thank you again for trying Blockify. We know your trust is earned, and we hope you’ll consider giving us a second chance. Warm regards, The Blockify Team

Hi there, I’m truly sorry to hear about the inconvenience you've experienced, and I understand how frustrating this situation must be for you. After reviewing your account, I can confirm that we have processed a refund for the duplicate annual payment you made. Please allow 5-7 business days for the refund to appear on your original payment method. Please rest assured that we never charge our customers unless you actively choose to use our services. If you encounter any further issues or have additional questions, our support team is here to help. You can reach us at [email protected], and we will ensure that your concerns are addressed promptly. Thank you for bringing this to our attention. We value your feedback and are committed to providing a positive experience for all our customers. Best regards, Kaylee from Blockify team

非常抱歉给您带来了困扰！我们十分重视您的反馈，也很遗憾之前的问题没有得到及时解决。希望能有机会再次为您查看并彻底解决这个问题，确保您的使用体验顺畅无忧。我们已经亲自给您发送了一封邮件，请您查收并回复，我们的支持团队将全力为您提供帮助。感谢您的耐心与支持！🙏

We’re truly sorry to hear about the frustration and inconvenience you’ve experienced. Your trust in our app is extremely important to us, and it’s disappointing to know that we fell short in meeting your expectations. Blocking traffic accurately is a critical feature, and we sincerely apologize for any false sense of security this may have caused. Our team is committed to investigating this issue thoroughly and ensuring we can provide a reliable solution. We would greatly appreciate the opportunity to connect with you to understand exactly what happened and how we can make things right. Please don’t hesitate to reach out to our support team at [email protected] or respond to the message our 24/7 support team has sent regarding your concern. Thank you for sharing your feedback and giving us a chance to improve. Your experience matters to us, and we’re here to help in any way we can.

Hi, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business. We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at [email protected], and we will do everything we can to resolve the issue. We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas. Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível. Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.

Hello there, We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be. Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it. We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you. Thank you for using Blockify, and we look forward to hearing from you. Best regards, Kaylee