Appointment Booking App | BTA

Jan. 9, 2022

Bookthatapp. Is very hard to set, the system for settings is not easy, and you need a expert to do it, bookthatapp support is good, but a lot of the support don´t know anything about the app. Error 400 is a big issue for this app, i have try to get help from that problem in 45 dags, but i giv up. Peter

Jan. 4, 2022

This App is awesome! I thought i was gonna have the worst time ever and then Albert in the Customer Service Chat spent 5 minutes and fixed my whole issue. Even admitted that it was a small issue on their end and that it shouldnt happen again. Thanks Albert!!!

Dec. 15, 2021

We use this app to organize glass blowing classes and courses. The interface for creating the classes is intuitive. Sometimes it can get confusing having both Shopify and BookThat involved, for eg when someone cancels their registration on Shopify we have to manually delete the participant on BookThat. Great support by chat though!

Dec. 15, 2021

I publish an e-newsletter called LitNuts. Book publishers and authors pay us to advertise their books in our newsletter. BookThatApp has been a great (and economical!) way to accept advertising orders based on availability and manage our advertising calendar.

Dec. 1, 2021

This app has amazing functionality and a plethora of options to choose from. I really appreciated the quick support and responses from the BookThatApp tech team when I was having some challenges!

Nov. 11, 2021

Great app with plenty of options and flexibility. Really quick and helpful service, would highly recommend

Oct. 27, 2021

We are using this app to rent campsites. Was a little difficult to get set up, but support was awesome in helping us get it working great.

Oct. 27, 2021

I use this app for my dress rental platform and it is a little tricky and scary at first but I immediately contacted the helpline and Rob was absolutely amazing and he responded so quickly and this app is just amazing and so are the people. Totally recommend. 10/10

Oct. 22, 2021

Customer service is amazing! With bookthatapp support I was able to include a specific customization for my shop. They are very clear and thorough.

Oct. 15, 2021

Great app for taking table reservations across multiple cafes on our website. Easily customisable with lots of features. Rob, the developer is always on hand to help and quick to respond. Would recommend it and happily try any other apps from this developer.

Oct. 14, 2021

Fantastic app that gets better with every update. Customization can be done on your own with minimal help from support. If you run into any issues, the support team is extremely helpful and has assisted me with resolving the few bugs I ran into while customizing the app.

Oct. 14, 2021

The app is great for accomplishing a lot of complex setups, but it has two major design problems that won't allow businesses that have tasting rooms, like a brewery or winery to use the app. Unfortunately, they don't have a way to provide feedback or request product enhancements to the developers either. I found their support to be very condescending at times, and they tend to treat you like you're an idiot rather than try to help you understand their product. The app makes the assumption that a staff member can't handle appointments/reservations of a capacity of more than one person. I get that makes sense for a lot of businesses, but I think that decision should be up to the end-user and not enforced by the app. Like most small tasting rooms we are limited in staff so we need to be able to not allow people to book appointments for a tasting if our staff is out of the office or busy, and the app determines staff free/busy time by syncing with any calendar app that supports iCal, which is a really nice feature. But there is no way other than associating a staff member to an appointment type to block out a time slot based on staff availability unless you associate that staff member to the appointment type. Once you do that you've limited the number of people that can attend an appointment to 1 person because one staff member is limited to a capacity of 1. Like most small tasting rooms we only have one bar where we do private tastings, and it seats 8 people, so when we schedule a private tasting we limit it to 8, but again, we can't both limit appointments based on staff availability AND the capacity of our tasting room bar, it's one or the other. If they would just fix staff resources so we could define the capacity a staff can handle then everything would work just fine, but they refuse to even consider it from my discussions with them so far. Their only recommendation was to use equipment in place of staff because if you can set capacity on equipment, but the equipment type doesn't allow you to associate a free/busy calendar to it. Their underlying schema must support capacity for staff because when you export staff from the product to CSV there is a capacity/inventory column that is set to 1 for staff, but they said it's hardcoded and can't be changed (I already tried importing with the Inventory set to 8, and it just reset it back to 1). And there's no way to file enhancement requests to their development team. Honestly, the product is so powerful I really find it hard to believe that there isn't a way to accomplish what I need, but to date, their support has been of little help trying to help me solve it, and they no longer offer paid install/configuration support so you're going to be stuck figuring out difficult setups by yourself because their support gets impatient really quick if there isn't an easy answer to your problem...I've practically begged to pay them in the past and they have no interest at all. The primary reason I'm giving it a 2-star rating is because of their support and unwillingness to accept product feedback or enhancement request other than filing a support ticket, which to date just keeps getting closed with the resolution that the product can't do what I need. And their unwillingness to do provide custom support even if you're willing to pay for it. It's very possible that I was just unlucky and happened to get the same person every time I opened a ticket, but I've opened quite a few tickets over the past several months and I had the same experience each time. I'm not giving up yet, mostly because there aren't many better options, and I'm just hoping with a little more tweaking I'll figure something out. This all said, if I was the type of business like the ones they discuss in a lot of their examples, I probably would have had a much better experience and a lot fewer problems. I could see giving it a 4 star, maybe a 5-star rating if I didn't have to talk to their support and I was running a hair or nail salon. Also, take a minute to read all the responses to any reviews that didn't give a 4-star or higher rating and that will be the type and tone of responses you will get from their support when you run into tougher problems to solve. I would guess that there are probably a much higher percentage of people that use their products that never have to deal with support, if you're one of them then you probably love the product.

Sept. 29, 2021

Great service! Our Dir. of Ops chose this plug-in and set everything up. A few years later, she moved on. I've picked up the work and although I'm pretty tech-savvy, I'm short on time. I recently chatted with BTA Support a few times and they helped me so quickly! It was such a relief. Highly recommend!

Sept. 9, 2021

We've been using BTA in our tourism business for a while now, and it's great. Backend takes a little learning, but the support team have always been friendly and super quick to reply.

July 25, 2022

This app gets the job done, but every so often there will be issues that can take a bit to resolve. They have solved the recent issue of the calendar not loading on Instagram due to the iOS 15.5 update, and it is working for my clients again. This app is also very good if you have a high volume of people coming to your site, and need to hold appointment times while the customer is checking out.

Aug. 11, 2021

Comparable booking apps cost $600/month. BTA has almost everything. It takes some work to take advantage of all the features, but Support from BTA is fantastic -- quick to respond and very effective and helpful. With other apps, almost every little additional feature costs extra--not with BTA. The world needs more companies like Zetya!

Aug. 2, 2021

The customer service is the best I've ever experienced! Extremely quick to respond and help resolve issues!

July 6, 2021

I used this app for few months already and it has been the only one able to accommodate my needs for my unique rental model ( I rent PicSnic around the main parks in Toronto downtown ) I needed it so many different features and thankfully they were able.to provide 80% of them limiting the amount of apps I have to deal with! Also i had several.issies figuring out the set ups and the customers service have always been amazing! Thank you Rob and Alex

July 1, 2021

We added this to our site and are excited to have the ease of use with rental bikes, skis, and more. Their technical support was excellent to dial in our product pages too. Well worth the $25.

June 29, 2021

We like to refer to this app as Bookify ( sorry eh ) - it makes booking our client experiences easy to use on both ends and when we are stuck with a config error the response is quick, friendly and on point.