Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
507
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#4,466
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July 25, 2022
This app gets the job done, but every so often there will be issues that can take a bit to resolve. They have solved the recent issue of the calendar not loading on Instagram due to the iOS 15.5 update, and it is working for my clients again. This app is also very good if you have a high volume of people coming to your site, and need to hold appointment times while the customer is checking out.
Hi Rose Aura Thanks for taking the time to leave a review. As we advised you on your support ticket, we have been unable to replicate this issue to date despite significant effort put in by our support staff, QA team and developers to do so. We also advised you that we would continue to investigate to determine the root cause and fix the underlying issue. It's a shame that you feel that writing a negative review is the best way to work with us to solve this issue. The Support Team @ Zetya
Aug. 11, 2021
Comparable booking apps cost $600/month. BTA has almost everything. It takes some work to take advantage of all the features, but Support from BTA is fantastic -- quick to respond and very effective and helpful. With other apps, almost every little additional feature costs extra--not with BTA. The world needs more companies like Zetya!
Aug. 2, 2021
The customer service is the best I've ever experienced! Extremely quick to respond and help resolve issues!
July 6, 2021
I used this app for few months already and it has been the only one able to accommodate my needs for my unique rental model ( I rent PicSnic around the main parks in Toronto downtown ) I needed it so many different features and thankfully they were able.to provide 80% of them limiting the amount of apps I have to deal with! Also i had several.issies figuring out the set ups and the customers service have always been amazing! Thank you Rob and Alex
July 1, 2021
We added this to our site and are excited to have the ease of use with rental bikes, skis, and more. Their technical support was excellent to dial in our product pages too. Well worth the $25.
June 29, 2021
We like to refer to this app as Bookify ( sorry eh ) - it makes booking our client experiences easy to use on both ends and when we are stuck with a config error the response is quick, friendly and on point.
June 21, 2021
Amazing app with so many useful features. The support team is also very helpful and response time is super quick. Highly recommend!
June 11, 2021
Very powerful software that can be used in a lot of different ways. We used it to create a table reservation system and also events. A big thanks to the customer service team who were great about helping us getting it setup
June 10, 2021
This app was essential to our organization. It does take a lot of learning and initial system setup, but their help desk is very responsive.
June 9, 2021
We are using BookThatApp for our shop so customers can schedule appointments where we pick up things from their homes. In general, we are very happy with it, there are lots of configuration options and the team seems to have passion for their app. Though when a bug came up, it took us two attempts to explain the problem and we eventually had to be less nice so that we were taken seriously and that it was recognized that it is a bug that should be fixed. However in the end, the bug was fixed within a day, that was great! One important feature request we still have is that in the booking calendar overview it would be great if we could choose which information pops up when hovering above bookings. In particular, we would like to display the customer's address there. Choosing what is displayed in the calendar overview could be a great setting (with radio buttons) also for lots of other customers we think. Overall, we would recommend BookThatApp and believe that the app, if continually improved, can become the best in its class!
June 7, 2021
We got a realy nice UX integration with our site. Great app and customer support! Any minor issue that appeard, was properly and quickly solves by the team.
June 4, 2021
Best App out there! Covers all we need for our rental business. Great service too. All set and done in no time. Thanks for that.
May 25, 2021
Great calendar functionality for a rental site. Customer service is quick to respond at all hours and helpful in navigating installation + troubleshooting issues.
May 18, 2021
Great app, that works really well. It does require some getting used to BUT the support team is amazing with a great support time. Would absolutely recomend.
May 12, 2021
The customer services is superior. I was having a really hard time with some settings and the team went in and update my code for me. They even went in and fixed other items that I did not even know I had issues with. They really go up above and beyond to make sure the features work properly. I highly suggest using BookThatApp!
May 10, 2021
We use this app to allow customers to schedule zoom meetings with consultants. it's worked really well for us so far! Any minor issues we've had have been resolved quickly and the customer service has been fantastic (shout out to Rob on the CS team!).
May 7, 2021
Brilliant App and fantastic, quick and comprehensive responses from Support. Thanks for all your help setting up and configuring my Shopify
April 30, 2021
I tested about 8 booking apps available in Shopify. BookThatApp is the only one that provided most of our complicated requirements. With Covid, there are lots of restrictions and this produced more complicated scenarios for us. We understand that the out of the shelf product do have limitations and I know that I kept on bugging the support team with a lot of questions. The support team is very quick to respond and very knowledgeable. The only thing that I can think that needs improvement is to provide a timeline for bug submissions. I understand that this is by first come first serve basis. We users would need to know the delivery of the bug so that we could decide if we can wait or if we need to have an alternative. Other than that, the team is great and the app is heaven sent to us.
April 29, 2021
Me being a demanding costumer, I had a great costumer experience with the support team. However, there is Alex from the support team who is on either his/her own personal vendetta, actually does not read the questions I am asking or he/she is lacking costumer obsession. He/she blocked me from the support service, since I told him/her that I will rather wait until another employee is back online again. (I may have send him 50 best tips and tricks for costumer service). I really recommend this app and love the costumer support, but cross your fingers when Alex is answering your call for support. It is unprofessional, does not stand for the high quality service of the app and shines a bad light on the service provided.
April 26, 2021
Alex is an absolute legend. Excellent support. Even got a developer to fix issues with my website that was causing issues with bookthatapp. Even though it was outside his scope of work.