BTA Appointment Booking App
Easy scheduling for events, tours, rentals, services & classes
Rating
4.7
feedback
364
chart
#5,923
All reviews
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Dec. 26, 2022
Soporte de Bookthatapp tiene muy buena disposición para solucionar los problemas, aplicación muy fácil de entender y administrar. Gracias!
Dec. 20, 2022
We were having difficulty with the booking app, but it really boiled down to user error. We connected with Rob B. via their online support and he was able to help us fix everything. Very patient and communicated very clear in terms of how to use certain fields. He also helped us by updating our widget - which really made a difference, and we feel will add to a positive user experience. Thanks Rob!
Sept. 14, 2022
We use this app to set up a reservation system for a clothing shop. Great service and quick response! Every time we need help with setting up the widget or configurations, they are always there to fix problems for us. Also, thank you, Albert, for the fast responses!
Sept. 13, 2022
I used this app for classes and courses booking. However the performance of the app is so slow. Page loading is very slow and takes minutes before a complete a page is loaded. Have reported this but we were repeatedly told it due to some kind of network issue on our side. But, we have no issue loading any other apps or pages.
Hi Zontiga Thanks for taking the time to leave a review. Shopify sets performance standards for apps and all apps need to meet these standards to be listed on the app store. BookThatApp exceeds these standards so we're sorry to hear of your store's performance issues. Please reach out to us and raise a support ticket if you would like us to investigate your specific store. We're seeing reasonable response times when we test your specific store (https://www.webpagetest.org/result/220913_BiDcQC_55Z/1/details/) and note that there are third party javascripts that are slowing your site down. This was also identified to you in previous support tickets. We find that reaching out to an app partner for support as opposed to writing a negative review leads to better outcomes for all parties. The Support Team at Zetya
Sept. 9, 2022
Thank you! Great service every time I have a question to help me with the configuration and setups. It's all about the getting me unstuck and this team knows how to do it!
Aug. 30, 2022
We plan to use this app to book studio classes and we have had nothing but a great experience with the customer service team any time we have questions. Rob is the MAN! Very on top of his work. Stand by the app so far, simply on the fact that it is so EASY to use and EASY to ask questions.
July 18, 2022
AMAZING!! Customer support made the transition to a new theme stress-free!! I have been using BTA for over two years, and it has worked great for scheduling and notifying my customers. Today I took a new Shopify to active and had a few minor issues I couldn't figure out. Rob B. was on it! He had both issues fixed in seconds and my site is looking and performing perfectly!
July 1, 2022
Scooter rental biz in Las Vegas. Absolutely LOVE the support provided. Platform and workflow is simple once its set up correctly. Keep up the great work!
June 25, 2022
We were using this app to run bookings for our high end rental property. I didn't think it would be difficult. It's stopped working twice, costing us thousands. Shopify needs better app implementation. This is a pain-in-the-ass.
Hi Idlepursuits, Thanks for taking the time to leave a review. As we advised in your support ticket, the app was showing no availability due to the capacity being set to 0. This occurred due to a change you made in your store on May 31st. We can see that this configuration issue has now been corrected and the app is working as expected. As such, we find your review inaccurate and unwarranted. The Support Team @ Zetya
May 30, 2022
So to be honest integration is not always easy and selfunderstanding but the support is always available and is taking care until everything is well set-up to meet the needs of our store. We are happy with the integration now and the support as well. Thank you for your help!
May 23, 2022
Very powerful app. It is by far the most customisable app I have come across, once you get used to it. The support team is very helpful and respond quickly. Seems difficult to make styling changes to the dawn theme when it comes to placing widgets next to products, however, I maybe just unaware of the proper actions to take. Highly recommend this app. Thanks team!
Feb. 28, 2022
Great support through chat. Within 15 minutes we resolved all the issues we have except one that needed a developer to help. However even with that one, the customer support provided guidance as to where to fix the issue.
Feb. 14, 2022
Fantastic support, superb features One stop solution for all renting portal needs... Will recommend for sure
Jan. 29, 2022
This app os PERFECT for my online group and private zoom classes! The integration of booking and zoom links is exactly what I was looking for and fits my site theme beautifully. AND THE CUSTOMER SUPPORT IS AMAZING: so fast, responsive and attentive…100% GO FOR IT! Contorture.org
Dec. 15, 2021
We use this app to organize glass blowing classes and courses. The interface for creating the classes is intuitive. Sometimes it can get confusing having both Shopify and BookThat involved, for eg when someone cancels their registration on Shopify we have to manually delete the participant on BookThat. Great support by chat though!
Hi Ottawa Glassblowing Co-op, Thanks for taking the time to leave a review. We appreciate it! We did want to clarify that when you cancel an order in Shopify, the corresponding booking in BookThatApp is automatically deleted. There is no need to manually delete the booking in the app. If you need further information about the integration between BookThatApp and Shopify, feel free to reach out to our support team by chat or email and we'll happy to help. The Support Team @ Zetya
Dec. 15, 2021
I publish an e-newsletter called LitNuts. Book publishers and authors pay us to advertise their books in our newsletter. BookThatApp has been a great (and economical!) way to accept advertising orders based on availability and manage our advertising calendar.
Oct. 27, 2021
We are using this app to rent campsites. Was a little difficult to get set up, but support was awesome in helping us get it working great.
Oct. 15, 2021
Great app for taking table reservations across multiple cafes on our website. Easily customisable with lots of features. Rob, the developer is always on hand to help and quick to respond. Would recommend it and happily try any other apps from this developer.
Oct. 14, 2021
Fantastic app that gets better with every update. Customization can be done on your own with minimal help from support. If you run into any issues, the support team is extremely helpful and has assisted me with resolving the few bugs I ran into while customizing the app.
Sept. 29, 2021
Great service! Our Dir. of Ops chose this plug-in and set everything up. A few years later, she moved on. I've picked up the work and although I'm pretty tech-savvy, I'm short on time. I recently chatted with BTA Support a few times and they helped me so quickly! It was such a relief. Highly recommend!