Appointment Booking App | BTA

Jan. 23, 2019

I really like this app! It's easy for my clients to use and the support desk is super to work with when I have a question. I am not a tech person at all, so I would suggest paying them for the install.

Jan. 23, 2019

This was the app that I was hoping I would find. If your not a coder I suggest you pay for the install to get up and running without the headaches and be on your way to getting more bookings with less hassle.

Jan. 22, 2019

I don't even know where to start... We have been using this app for 3 years, and it has been nothing but trouble. The first, and most pervasive problem we have been having with this app is overbooking. It has never honored the capacity that we set. We went over this with customer support for a couple years and the problem was never fixed. When the new "widget" came out, we were told it would solve our problems... Customer support installed the widget, but they did not check their work. The number of tours changed from 2 a day to 3 a day, and at the wrong times. We came in the next day and there were 180 people overbooked for the morning tour. 180 people. This might sound great for business, but we had to explain to an angry group, of just south of 200 people, that we could not accommodate all of them due to fire code occupancy regulations. It was a day from hell. Customer service stepped in and made a much bigger effort (finally) to fix this problem. They did, but we now have a problem where reservations are dublicated, bringing down the total count, and losing us money. I'm starting to think that this software is poorly written, where one problem begets another. Customer service has been very defensive when we point our issues (red flag), and it is obvious through email, that English is not their first language. Stay away from this app. We have been spending a lot of time trying to switch to a new booking system but we feel very stuck. Run away. Edit: I received this email from the developer a few hours after this review: "Per our terms of service, we do not permit hostile stores to use our App. At this time I would like to notify you that access to BookThatApp will be removed in 24 hours (2019-01-23 15:15:59 +0000 UTC). At that time we will email you a csv file containing your upcoming bookings. Sorry we were not able to work it out, and good luck with your store. Thanks, Gavin." It seems that they retaliate after bad reviews!

Jan. 21, 2019

I used this app to help me indicate when a rental product is available and for how long it can be rented out. I received great support from Zetya, and can really recommend the app. Unfortunately, it is not possible with Shopify to implement different prices for different days of the week, e.g. my products should be cheaper from Monday-Thursday, but this is not an option yet. However, implementing BookThatApp has helped me so much reaching my goals for how my website should be easy to use for my customers.

Jan. 14, 2019

Great help despite my lack of skills and programming. Very fast support and great integration in the website

Jan. 11, 2019

BookThatApp is by far the best booking app on Shopify. Easy installation and great support if you need any assistance with customization.

Jan. 3, 2019

Great app, does exactly what it should, customer support is excellent. We would definitely recommend.

Dec. 22, 2018

The support team is great! It does just what I need it to do, I just wish it was a little more affordable

Dec. 18, 2018

For just $25 they helped us customize the app to be exactly what we needed. Things are going smoothly now and the orders and bookings are rolling in! Thanks BookThatApp!

Dec. 18, 2018

The app is very usefull and the support is perfect - very quickly helped me with product vizualisation on the calendar.

Dec. 13, 2018

This is an amazing app that helped us relaunch our couture rental store on shopify's platform. It keeps everything extremely neat, easy to use for customers, clean appearance, and even better behind the scenes interface. No more cycling through countless pages and programs to keep track of our rental schedule. The few times we did run into trouble (as we are not coding experts) they helped within minutes of sending in a help desk ticket. MINUTES! You literally cannot find that level of help anywhere in the online world. Highly recommend to anyone looking for a booking app.

Dec. 9, 2018

We use this App to manage a high volume of classes for our business and find it easy to use with excellent support staff.

Dec. 7, 2018

We have the BookThatApp on our clients store and it works great. Easy to setup and config. Makes bookings very simple. The support team and Rob were quick to reply regarding setup recommendations, coding updates and any other issues that we encountered.

Dec. 6, 2018

We have just launched our new experience/tour booking website for Journeys we produce and offer in Paris France. The implementation process was very smooth with shopify and I highly appreciated the level of service offered by the team at BookThatApp (Rob). I look forward to using the app as our business picks up but it is comforting at this early stage to know that I can rely on a professional team which is very responsive and can quickly grasp our expectations/asks.

Dec. 4, 2018

I had a seemingly niche problem. However, the support desk was really excellent in their support. Detailed feedback, fixes, and rapid response times. Great!

July 16, 2023

Edit: The following issue from 2018 has been fixed. My experience in recent years has been positive. Thank you BookThat! If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes. Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app. Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience. For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.

Dec. 3, 2018

Great app which is instrumental for our needs. Really great customer support. Highly recommended!!!!!

Nov. 28, 2018

BTA covers all my rental needs!! Great layout, quick responsiveness and seamless service makes this a 5 star app.

Nov. 26, 2018

Been using this for awhile and it works well for me. Their support is also very good! I recommend it to businesses that require bookings.

Nov. 26, 2018

Rob from BookThatApp has helped me TREMENDOUSLY. He responds to all of my questions within 24 hours and with very thorough and easy to follow directions. BookThatApp is so far awesome and has swayed me to stay with Shopify because without it I would not be able to track my bookings for my Rental items. Thank you Rob and BookThatApp for all your continued support and being patient with me throughout all my endless questions! Highly recommended app!