Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
507
chart
#4,465
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March 14, 2024
We use this app for selling classes for which it works very well. Whenever I have had problems getting something set up, the customer support has been excellent and quick to reply, even helping when the issue has been on the Shopify side. We have accommodations on the same site and I did have to make a work around when we wanted to vary room rates between weekends and weekdays (solution: price at $0 and invoice manually after booking or 52 create manual discounts in Shopify every year) but this is for a small side business and it is a big ask to expect any one app to fulfill all needs.
Thank you for your awesome review! You gave us a reason to celebrate! 🥳⭐⭐⭐⭐⭐
March 13, 2024
We've been using this app for years to book our classes throughout our season and we love it. We're adding more classes so I needed a few questions answered. D'Angelo was kind and knowledgeable about the app, and was able to easily walk me through my questions. We're happy we found you!
Hi there 👋 We are happy to hear that you are pleased with our service and our app! We are also happy to have you on board. Thanks for your awesome review. We appreciate you 🤩! Best Regards, BookThatApp Support
March 11, 2024
Super speedy customer support! We have had a great experience with BTA so far. Good guidance and real humans in the support. Can highly recommend.
Thanks for your awesome review! We appreciate you and enjoy the rapport that we have with our customers! We are happy to hear that you enjoy our app and our service, and we look forward to continue providing you with excellent service! 🎉🎉🎉🎉🎉
March 8, 2024
If you go over your bookings for the month you lose access to EVERYTHING. We have one event this month that pushed us to our limit. I've had this app for over a year and have old pricing. To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again. Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no. There's also no option to buy extra appointments for the month. They told me the only option is to upgrade. Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable.
Hi 👋 Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things: "To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again." The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan. Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out. "Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no." This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly. The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us. "There's also no option to buy extra appointments for the month. They told me the only option is to upgrade." If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade. "Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable." As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need. We wish to continue giving you nothing but great support! Have a great day! Best Regards, Support Team at BookThatApp
March 7, 2024
I love the customization this platform provides and their customer service is very responsive and helpful!
🥳🎉🎉🎉🎉 ⭐⭐⭐⭐⭐ Thank you for taking the time to leave us your review! We are happy to hear that you are happy with our app and our service! Thanks again!!
March 4, 2024
We're a small business in the UK and have used BTA for around 4 years, since we started ticketing our events for Covid. Having tried various other ticketing systems, there's no question that BTA plugged into Shopify has been the most efficient and cost effective solution for us. Unlike other apps, you get the sense that the team behind BTA are genuinely good developers and the support is excellent - they're very responsive when you need help. Would recommend to anyone.
We are pleased to know that you are happy with our app and our service! Thanks a lot for your wonderful review! 🥳🎉🎉🎉🎉🎉🎉
Feb. 28, 2024
Une super application, facile à prendre en main, pratique, qui me permet de gérer mon business de location de vêtements sans tracas ! et en bonus, un service client hyper patient et réactif. Je recommande les yeux fermés <3
Merci pour votre recommandation! Votre avis 5 étoiles nous a donné l'occasion de célébrer 🎉🎉🎉🎉🎉🎉🎉 ! Nous sommes heureux d'apprendre que vous appréciez notre application et le service que nous proposons ! Merci de nous avoir choisi 😊.
Feb. 27, 2024
We've been using BTA for years as a reliable resource for registrations for our weekly art classes. It's very easy to manage bookings through the website and see daily and monthly bookings at a glance. D'Angelo provided A+ customer support today helping us navigate an issue we were having and got us all set up on a new plan.
Your review means a lot to us. It reminds us that we are doing the right thing, and we're making a positive impact. Thanks for taking the time to leave us this awesome review 🎉🎉🎉🎉🎉🎉!
Feb. 22, 2024
Great customer service, very quick responses and will manually assist you with any confusion you may have. Thank you Joao!
Thank you for giving us the chance to celebrate! 🥳🥳🎉🎉🎉🎉🎉 Your feedback means a lot to us! We look forward to providing you continuous support 😊!
Feb. 20, 2024
Amazing customer service. Most customizable booking app I have seen. I tried about 5 different booking apps before I found BTA and I'm so happy I found it! It's a little complex at first, but the support team is amazing, the user guides are very helpful and it's worth it!
Thank you for your awesome review! We're happy to see that you decided we were the best fit for your business! We look forward to growing together, and to providing you continuous support!
Feb. 19, 2024
Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!
Thanks for your awesome feedback! We appreciate you 😊!
Feb. 14, 2024
Awesome customer service by Angelo! BTA works very well for our inflatable rental business.
Thanks a million for your feedback 🤩🤩🤩🤩🤩 ! We are happy that you are satisfied with our customer service, and with our app! Thanks again! We look forward to providing you with our continuous 5-star support!
Feb. 14, 2024
We love that we don't have to wait hours for support to get back to us! D'Angelo was very helpful in helping us get set up and very patient in helping us understand what settings we needed. Thank you so much!
As we promised, here's us celebrating the new review: 🥳🎉🎉🎉🎉🎉🎉🎉🎉 Thanks a lot for taking the time to leave us one, and a 5-star review at that! We appreciate you, and look forward to providing you with continuous 5-star support!
Feb. 13, 2024
We use BTA across 5 stores and we enjoy it a lot - you can customise it as to achieve great results. Amazing app, highly recommend!
We're happy to see that you're enjoying our app! And thanks for the recommendation; we appreciate you!
Feb. 13, 2024
D'Angleo was amazing. Great support, fast response time. A+
We appreciate you taking the time to leave us an awesome review! Thanks 🤩!
Feb. 11, 2024
Customer service is appalling. We cancelled our plan the day we were charged for a yearly subscription as we no longer use Shopify as our website platform. They are refusing to issue any refund at all.
Thanks for taking the time to leave us a review. I am sorry to hear that you were not happy with our support. Please note that we updated your support ticket yesterday and advised that a full refund had been issued 🙂️ Please reach out to us if you require any further assistance. Cheers, The Team at BookThatApp
Feb. 7, 2024
We recently opened up a clothing rental shop and integrated BTA to it. I cannot express enough how fantastic this app is! It is so user friendly and has all the customizable features we would need to manage bookings. When facing a challenge, questions or needing an assistance their exceptional customer service team was not only quick to response but also incredibly knowledgeable and helpful. This extra service lowers our web developers cost which is a big bonus for a small company. I would also want to give a big thank you to João R. in customer service.
Your review means a lot to us 😊. We appreciate you taking the time to write us a thoughtful and honest review. Also, on behalf of João, Thank you!
Jan. 31, 2024
I use BTA for a small business I operate selling skiing and snowboarding day-trips from Long Island, NY to a bunch of ski areas in the Northeastern USA. It's fantastic and I highly recommend it to anyone who needs a booking platform. It's highly customizable and adaptable and can be tailored to suit almost any situation a person can think of. Best of all, when problems arise, their tech support staff is excellent. They're quick to respond, always very friendly and, above all, they know their stuff! They always have an answer to my question and a fix for my problem. I give my highest endorsement to BookThatApp!
Hi there 👋 Thanks for putting your fingertips to the keyboard to produce a masterpiece! We appreciate your honest review, and the time you took to write this for us. We are also happy to hear that you're enjoying our app and the support that we provide! Thanks again for your review! We look forward to offering you continuous support! Have a great day ahead! -BTA Support Team
Jan. 31, 2024
Great app. Exactly what my business needs. The customer support is amazing and assists promptly to help with install and operation. Perfect for newbies at website building.
Your review makes us realize that what we're doing works and we're going in the right direction! Thanks a million for taking the time out of your day to write us a great 5-star review!
Jan. 29, 2024
BTA is a very easy to use booking system. The customer service is amazing! Any time we have struggled or had issues, D'Angelo is quick to respond and assist us with a solution. Highly recommend this app to others!
Wow! We're over the moon reading your fantastic 5-star review! It's customers like you that make our work truly rewarding. We're committed to maintaining this level of excellence and ensuring your continued satisfaction. Thank you for choosing us, and we can't wait to serve you again soon!