Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
520
chart
#4,527
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2024
The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration. The app has made some adjustments over the past year that have helped a lot. We are now easily able to take a 50% deposit. When I have more time, there are a few other issues I need to tweak, but I am much happier with the app and service today than I was originally- and I feel confident in the support I will receive!
Hi there 👋 Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it that your review would have been a 5-star if you were happy with the app as well. We are working on redeveloping and rebranding the app to make it super user friendly and to give it a better user-interface, including additional customizations that can be applied to the widgets to have it styled to fit your brand. Recently, we have launched phase 1 of our UI changes, and our team is preparing phase 2. There is also the development of new features in the pipeline, to offer our customers what they have been asking for. If you do have any features that you would like to see in the app, please share them with us and we will add them to our list. Thanks for your support, and for being a BookThatApp customer! Kind Regards, BookThatApp Success Team
June 30, 2024
If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email. My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment. Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.
Hi Crystal, Thank you for taking the time to leave us your feedback. We really appreciate this! We are aware that you wrote in over the weekend. Unfortunately, we don't have any support on the weekends, but we have been contemplating it, seeing that you had wrote in with an urgent matter that wouldn't have been noticed until early Monday morning. The moment the team logged on around 1am EST, they swiftly tackled your issue, and João was able to find a solution for you. We will work on checking in occasionally over the weekends, to be able to pick up on cases like yours. We do apologize for the inconvenience that you had experienced 😔. In regards to your issue, you were shifted from our theme code injection to the theme app extension which you can easily enable and disable in the theme's "Customize" view. If you ever need us, we are here for you! Also, we will be checking in on the weekends to ensure that we do not miss similar cases. Thanks for sticking with us, and we do look forward to remedying the relationship that we have with you. Have a terrific week! Kind regards, BookThatApp Success Team
June 28, 2024
The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend
Thank you for your review! You are awesome! 🎉🎉🎉🎉🎉
June 27, 2024
Even though the app is not always straightforward, help desk is great, fast answers and great answers, which makes it a great solution for our rental and outdoors activities shop. Special thanks to D'Angelo and Jao for their support.
🥳🥳🥳🥳🥳 Thank you for giving us a reason to celebrate! Your review made our day. Thank you!
June 25, 2024
They have an outstanding customer service. I really appreciate the support I received from Joao R. He's so good! He solved my issue really quick. Highly recommended app!!!
On behalf of João ... Thank you! We appreciate you and your awesome review!
June 25, 2024
We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.
Thank you for being a part of our community! We appreciate you and your review 🥳!
June 25, 2024
Our requirements were pretty demanding, and BTA was the only app that met most of them. With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.
Your review means a lot to us. Thanks for sharing!
June 24, 2024
I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!
The true reward from our efforts is to leave our customers with a solution or a plan, and a smile on their faces after an interaction. Your review reassures us that we are on the right path. Thank you for your awesome review! We appreciate you 🥳! ⭐⭐⭐⭐⭐
June 24, 2024
BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!
We are grateful for your review! We look forward to providing you continuous support and to share the good news when we have amazing feature releases!
June 20, 2024
I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.
Thank you for your kind words and your amazing review! You're awesome!
June 7, 2024
Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!
Thank you for your awesome review! We appreciate you 😊.
June 7, 2024
This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.
Thank you for your awesome review! You rock 🎸!
May 31, 2024
I have tried many booking apps and BTA just works. Setup is intuitive and the product page calendar booking option is great for my clients. Customer support is easy to get a hold of and very helpful.
We are happy to hear that you are enjoying our app! Thanks for taking the time to leave us an awesome review!
May 30, 2024
We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!
Thank you for your lovely review! It’s wonderful to hear that you had such a positive shopping experience with us. We truly appreciate your support and look forward to serving you again.
May 29, 2024
Customer service is amazing !!
Thank you for your awesome review 🌟🌟🌟🌟🌟!!
May 28, 2024
BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.
🌟🌟🌟🌟🌟 We are glad to hear that you are happy with our app! Thank you for your awesome review!
May 28, 2024
The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.
🌟🌟🌟🌟🌟 Your review means a lot to us. Thank you for taking the time to leave us a great review!
May 22, 2024
The features are pretty comprehensive and are exactly what we're looking for. Support by D'Angelo, who is almost always available, is top notch. He deserves a raise for sure as he definitely stands out amongst other support agents. The setup requires a bit of tweaking in order to make everything look good. Availability of API is valuable, but does require quite a huge jump in monthly subscription charge. Other than this last point, we have no complaints.
Using app
About 1 month
Total reviews
7
Average rating
5.0
🥳🥳🥳🥳🥳 On behalf of D'Angelo, thank you for your awesome review! You rock!
May 21, 2024
Ottima App e supporto veloce e professionale!
Grazie per la fantastica recensione! Apprezziamo che tu abbia dedicato del tempo per farlo!
May 17, 2024
***Editing to make this 5 stars. If the new owners live up to their promises it will be very soon! I'll drop it to 4 if they take too long to make progress** If you need to book things I'd recommend this app. While there are some quirks with it it gets the job done. Some things could be more intuitive (like using resources) and other things that can cause issues are not apparent or documented. For example, if you change the date or time of a class (and not the individual booking too) it can/will get overbooked. Also, the enrollment report for the original time disappears. "Any changes made to a class or scheduled event must also be made to the existing bookings. If the bookings do not align with the event (time/date), then those bookings won't be included in an enrollment report, because they "don't exist for the event" as far as the app knows." We often have 40+ people enrolled. Moving each individually if we have to reschedule a class is very time-consuming and inefficient. Some missing features would make this a 5-star app, like having class passes for drop-in offerings like yoga. Also would like to be able to export an entire report. Currently, only the data that fits on the page is exported. For long reports, you have to export each page individually. This app was acquired recently and I'm feeling good about the new team. Support previously was very condescending and not very personable. Folks I've been in contact with recently are much more helpful. There are also hidden functionalities of the app that aren’t documented. The new owners have said they are finding them and planning to address them as they go along. They seem to be planning new features and I was also told that are working on the UI which I am looking forward to.
Using app
Over 3 years
Total reviews
2
Average rating
5.0
Thank you for your review! We have documented your points, and we do look forward to your discussion with our MD. Have a terrific day!