Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
520
chart
#4,527
All reviews
Rating Breakdown
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Dec. 5, 2023
BTA hat schon mehrmals mehrere Probleme lösen können. Der Kundenservice ist fast sofort da, sehr höflich, hilfsbereit und lösungsorientiert. Besseren Service gibts nicht. Allein nur deswegen 5 Sterne
Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, uns eine ehrliche Bewertung zu schreiben. Vielen Dank vom Mond und zurück! Wir freuen uns, Sie weiterhin bedienen zu dürfen 🙂!
Nov. 30, 2023
Such an amazing app & Tech support is quick 5 stars all the way
Thanks for your amazing review! We truly appreciate you 🤩!
Dec. 11, 2023
Needs more development. I used your app for almost 4 months as an Activity/tour booking system for adult and children tickets. However, I had to uninstall it due to several issues. First, the app didn't allow bookings during events, resulting in the loss of many ticket sales. For example, if we had an event running from 9am to 5pm, customers could only book before 9am. I suggest adding a feature in the backend, like a checkbox, that allows us to "allow customer to book while event is in progress," similar to other apps. Second, the enrollment and runsheet reports combine the totals for adults and children, making it difficult to track individual ticket types. This requires manually checking each booking. It would be helpful to separate each ticket variant in reports to easily track the number of tickets sold for each type. I hope you can fix these issues soonest.
Hey there, thanks for your honest review. We would greatly appreciate it if you could provide your recommendations on what we can improve on. Looking forward to hearing back from you!
Nov. 28, 2023
I was really stuck with an issue and was worried I wouldn't be able to follow the Helpdesk replies. I was wrong! d'Angelo was great - short, easy to understand replies and the issue was fixed. Thank you.
We're happy to hear that you had a wonderful experience with our support! We look forward to continuing to serve you and to give nothing but top-tiered service! Please don't hesitate to reach out if you ever need any assistance from the team. Have a wonderful day ahead!
Nov. 28, 2023
D'Angelo responded quickly and thoroughly! All of my questions were answered much sooner than expected!
This review was celebrated with our team 🥳! Thank you for taking the time to leave your feedback. We greatly appreciate it!
Nov. 15, 2023
So far we really enjoy this app!! D'Angelo has been so much help, he responds right away and has gone above and beyond!!
Thank you immensely for your fantastic 5-star review highlighting our customer support! We're thrilled to hear that our team was able to assist you effectively. Providing top-notch support is a priority for us, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience. Your feedback is invaluable to us. Should you ever need further assistance or have suggestions for how we can continue to improve, please don't hesitate to reach out. We're always here to help and eager to make your experience even better. Thanks once again for choosing our app and for taking the time to share your experience. We truly appreciate your support.
Nov. 9, 2023
Very helpful Customer Service when we first launched our site and needed some help making sure our bookings were getting loaded. Thank you so much for your timely response!!
Using app
About 2 hours
Total reviews
1
Average rating
5.0
Thank you so much for the glowing 5-star review! We're delighted to hear that you had a positive experience with our customer support team. Providing excellent support is a top priority for us, and we're thrilled to know that our efforts have made a difference for you. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience with our app. Thanks again for your kind words and for choosing our app! Warm regards, BookThatApp Support Team
Nov. 7, 2023
D’Angelo was so helpful. He found a very weird issue with an app being embedded in our sites code blocking bookings. In a matter of minutes the site was back up and running. I am so grateful
Your feedback is very well received! Thank you for taking the time to leave us such a great review! I'll let D'Angelo know that his efforts were appreciated!
Nov. 1, 2023
D'Angelo was very helpful! He had a lot of knowledge and solve my issue very fast. Thank you again!
We're thrilled to hear that you're satisfied with our support! Your 5-star review is greatly appreciated. If you ever need anything, please don't hesitate to reach out. We're here to help.
Oct. 18, 2023
Very poor support. I upload lots of products and bulk import doesn't work and it takes ages.
Using app
11 months
Total reviews
2
Average rating
3.0
Hi there, We're sorry to hear that you didn't have a positive experience with our app. We've made some changes since your review and have set alerts to make sure that the app is performing at its best. Unfortunately, when you wrote to us, our office was closed as the team was engaged in a work retreat that week, where we were brainstorming on how to address the issues that our customers were experiencing. I can say that since then, we have implemented changes that have been returning positive results. If you're willing to give us another try, I'll assure you that we are here to provide you with the best support and we can look into that bulk import together. I'd greatly appreciate hearing back from you. Once more I do apologize for the experience you had, and I'm looking forward to make it up to you! Cheers, BookThatApp Support
Oct. 9, 2023
It's good and the customer service is good too. A free tier is available if you are a small business trying to figure things out. Easy to use and streamlined.
Thank you for your kind words! We're delighted to hear that you had a fantastic experience with us. Your decision to use our app means the world to us. We look forward to long-lived relationship with you!
Oct. 6, 2023
BTA has been perfect for our service based business and the support has been top notch!
Wow! We're so happy to have exceeded your expectations. Thanks for taking the time to share your positive feedback. It's customers like you who make our job a true pleasure.
Sept. 27, 2023
I like this app for a number of reasons. I think it's the best app for booking on Shopify. I like that they offer subscription versus percentage of sales. This means we can offer better pricing to our customers, which is how it should be. BTA were also very helpful with installation and somewhat surprised me when a tricky coding task popped up.
Thank you for the 5-star rating! Your feedback inspires us to keep delivering the best. It's customers like you who make us proud of what we do.
Sept. 25, 2023
Excellent customer service. Rob is always very fast to respond and super helpful!
We're delighted that you're happy with your support! If you have any friends or family who might benefit from our app, please don't hesitate to refer them to us.
Sept. 15, 2023
Easy to use and the customer support is superb!
Your satisfaction is our top priority. We're grateful that you chose us and look forward to continuing to serve you with excellence.
Sept. 8, 2023
Great customer service! Had some help getting my initial implementation up and running. Service was easy, fast and worked exactly as needed. Thank you! Will be using this app for all my local rental equipment.
It's customers like you that make our job a pleasure. We're elated to have provided you with a great experience. If you ever have any suggestions for how we can improve, please let us know.
Sept. 7, 2023
App is exactly what we were looking for. We were looking for an appointment app with customizability and easy to understand and this app ticks all of the boxes! The support is really helpful and replies on time. They helped extensively and answered all of our inquiries clearly. Really appreciate their assistance!
We appreciate your kind words and your trust in us. Your 5-star rating makes all the hard work worth it. We are always happy to provide our assistance.
Aug. 16, 2023
My shopify store is not live yet but as I will need to take bookings I checked out a few different apps and then chose BTA. I have found it pretty easy to use because the User Guide provided - is clear and easy to understand and follow, however I have had to contact the support team on 3-4 different occasions and every time they have answered my questions in a timely response and given clear directions on how to implement what I need to solve my problem. I value any company that gives great customer service, so I definitely recommend this app because their customer service is A+++
Thank you for the A +++ review 🤩! We appreciate you taking the time to write this for us!
Aug. 16, 2023
Waste of time downloading this app. they want you to pay for every little feature that makes the app worth it and its hard to setup i spent hours with a rep trying to set it up so it works correctly and ended up wasting my time after it all. Dont waste your time downloading this app theres way easier ones
Hi there, We're sorry to hear that you feel this way about our app. I'd greatly appreciate it if you could list your pain points with the app and how we could make it better. We would truly appreciate your feedback! Looking forward to hearing from you 🙂. Cheers, BookThatApp Support Team