BOOSTER SEO & IMAGE OPTIMIZER
The trusted AI SEO app for speed, sharp images, higher...
Rating
4.8
feedback
4,259
chart
#294
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April 19, 2023
I'm sure the app works for many people but for me I didn't like the changes it made to my URL's. But the worst part was when I uninstalled the app it removed MOST of my ALT-Text from images which existed before the app was installed. I contacted support and there was nothing they could do other than apologise. It's not fair to offer an app that when the subscription is cancelled, it removes hours of hard work which was put in BEFORE the app was installed. I have about 300 images I need to go and add image text to now.
Hi Aaron Bryan here from Booster Apps Support. I read your recent app store review and we're so sorry to hear that you encountered issues whilst using our app to improve your SEO. Something I'd like to clarify is that our app does not remove your ALT text once uninstalled, the ALT text will remain if the app is uninstalled. However, we would like to investigate this and get to the bottom of what happened. I have followed up with an email to you personally, in which we would be happy to hear from you and get to turn around your all-over experience using our app. Looking forward to hearing from you. Regards, Bryan. *Update July 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
April 6, 2023
app installiert .nach einem tag war mein traffic weg.....so ein müll werde ich nie wieder installieren
Hi Jack, I'm sorry to hear that your traffic has dropped recently after installing our app. The purpose of our app is to improve your SEO (and therefore your traffic and sales) over time. However, I checked and noticed you had activated the paid features that have our SEO improvements about a week ago. Something to note is that any changes due to our app cannot have had any effect on your traffic or sales at this point. SEO improvement is a gradual, long-term process because of how Google and other search engines work. It takes Google up to several weeks to update its listings of your pages, so changes from the app do not immediately appear in Google results. It takes even longer for SEO to start making an impact on your site traffic and sales: 4 to 6 months on average, because of how search engines track SEO. So any changes due to our app cannot have had any effect on your traffic or sales at this point. We would like to help you in your SEO journey using our app and turn around your overall experience. I have followed up with an email to you personally and we are looking forward to hearing from you. Regards, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Feb. 16, 2023
We first ran in to issues when compressing out store images (it got stuck at about half way) - this was resolved by the dev team within a few days. Unfortunately we then ran in to a similar issue when renaming the alt tags of our images, it wasn't clear which images had been renamed and which hadn't andthe ap seemed to get stuck in a constant loop. We reached out to support who were particuarly unhelpful this time, however they did say we could have a refund. We've since emailed the support team requesting a refund, we haven't had a reply, wouldn't recommend.
Hi WiDEYE, Darrel here Support Manager from Booster Apps. I am so sorry that you encountered issues with our app. We did manage to fix the image compression issue but we didn't manage to get a chance to look into your image alt text issue, if you could reinstall the app we can definitely look into it. We will contact you on the existing support ticket that you have with us. Regarding the refund, I am afraid we can only issue refunds if it was already paid, however, since the charge is still unpaid, only Shopify can reverse this charge. We have gone ahead and sent a request to Shopify to reverse the charge, we will provide you an update as soon as we receive one from them. We want to turn around your experience with our app which is why we will look forward to your response to the email we will send you. *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Jan. 16, 2023
As a 14-year SEO, I've used many utilities for my own personal sites as well as for my clients. I had done in-depth research prior to suggesting this application to my client, this seemed to have been the best. However, I've experienced a series of failures on behalf of the team of Booster. Image compression only gets done one day out of the week, and as of now, my client has yet to get image compression done, even after many, many emails back and forth with the company. Many promises were made, but none were kept. My client depends on my work and my suggestions, and when a company I put faith in drops the ball, my agency's reputation is on the line. I've done my best to work with them on a number of related issues, but none have worked out. All these glam reviews you see are mostly from someone's "chat experience", and not the experience from the utility itself. I have had to work many hours each week to compensate for the lackluster utility, will be removing it the moment I get my client's site perfect again, within days. Lastly, do not use the URL optimization tool. This will create all new URLs and redirects. I never touched it, nor will I ever. If you do not keep the utility, you will have a nightmare of 404s to manage. Review from ZINC Digital of Miami- Kirk Musick, MS, MBA
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Jan. 6, 2023
WARNING DO NOT BUY!!...COMPLETE SCAM! 100% COMPLETE SCAM!!!!!!!!!!!!!!!!! ..................................... ..................................... WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING!WARNING! ........................ ........................ ONLY BUY IF YOU WISH TO INFECT YOU WEBSITE WITH A DISEASE THAT WILL DESTROY YOUR GOOGLE RANKING & BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! .......................... .......................... When you delete app they leave code in the backend that was NOT there before you install that all which 100MILLION% will sabatoge you and you website ............................. This app forces you to pay for it forever...and if you wish to delete the app if continues to sabotage your website!!!! ............................. Day #1 added the app then promptly realized the generic value it brings and that it will actually hurt you in the long run. ........................... Day #3 deleted the app, OH MY GO*! Thats when the shadiness of this app was truly revealed...when you delete this app it changes all of the code in your backend so your website is no longer crawlable. I have the program semrush and the day before I added the app all was fine...then when I deleted the app semrush reported that I no longer have ANY meta descriptions(extremely bad), it cannot read any of my titles or headings and there is new code we did not add "arrow fat left icon" which SPECIFICALLY blocks our website from being crawled properly...THIS IS EXTREMELY BAD FOR YOUR BUSINESS ......................................................... DO NOT BUY!!!!!!!!!!!!!! ........................................................... HERE IS MY REPLY TO THEIR RESPONSE: WHAT A JOKE! ........................................................ WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! WARNING DO NOT BUY!!!!!!!!!!WARNING DO NOT BUY!!!!!!!!!! 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Hi Waterkids Kids Surfboards & Paddle Boards, I read your recent app store review and we sincerely apologize for any inconvenience that this may have caused. 😔 Regarding the payment for the app's plan, our app operates on a subscription basis. The reason your improvements do not "stick" when you uninstall the app is that the data cannot be stored by Shopify, but we must store them on our servers. The monthly subscription covers that and other costs associated with the app's ongoing functionality, such as monitoring your store for new and updated products, keeping your SEO code up to date, and funding support and development work on the app. Also when you uninstalled the app, it will only remove the meta tags created by the app and default meta tags from your theme will stay. There are cases when most SEO apps are uninstalled, the app can't auto-remove its code snippet because it no longer has access to your theme files. All SEO apps on the app store also leave the theme's page title and meta description commented out, for the same reason. Our app actually creates a backup copy of your theme.liquid folder, so that you can use it to revert your theme back to its state before you installed our app. I'm sorry if this was not more clear in our app's documentation. In case you need assistance in cleaning up these codes our support team is always available 24/7 to assist you on live chat and email. Moving forward, we'd really like to turn your negative experience around - we believe wholeheartedly in this app, and as the most-reviewed/used SEO app on the Shopify app store, people agree. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. We hope to hear from you soon and get another chance to make a good impression Josh. Sincerely, Aroll
Dec. 18, 2022
DO NOT DOWNLOAD THIS APP. It will destroy your store. It changed all the links for my products and caused broken links. When i contacted them about it i was told the app should not of done that and someone will contact me.right away. 2 days later they emailed me and said there is nothing they can do. So many better apps out there. Don’t risk your store.
Hi Honeypiekids, Thank you for your feedback. I read your recent app store review and we sincerely apologize if we didn't manage to resolve the issue sooner. 😔 Our app actually has the "Revert all" button that can revert all the changes it made with your product URLs. Please note that URL Optimization is a technique/process under which we optimize the URL structure of a website page in order to make the web page more understandable for search engine crawlers. Our URL optimization feature will change the URL of a product based on its product title. Because it changes the URL, if you have customers that have saved the previous URL and tried to access it, then it will lead to a 404 page or broken link. When a URL appears in Broken Links, it does not necessarily come from a broken link on your site. It just means that someone tried to visit that URL on your site, but there is no page for that URL - this is kinda expected if we will optimize a URL or change it, which is what URL Optimization does. Often the old links/URLs are on an entirely different site, which is the case if you used them for backlinks, which will also lead to 404 pages if you changed the URL. Whatever the cause of a broken link, no harm is done to your SEO as long as the nonexistent page has a redirect to an existing page on your site—and our app takes care of that automatically with our broken links redirect feature. 👍 Again, I am very sorry for the inconvenience this has caused. If you want to install the app again and give it another try, we will be more than happy to assist you with any of your concerns. We will be waiting for your response to the email we sent you. Cheers, Darrel *Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Oct. 23, 2022
Upgraded from free to Pro, setup with care and detail for best results, left it running for 4 months and it has gradually reduced my sales and almost entirely destroyed our organic search results. Clear drop in sales compared to previous year and previous months,... now based on my research by uninstalling it I face ever worse results as the app does significant damage when removed, wiping out previous SEO improvements on it's way out.
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Oct. 2, 2022
terrible experience they didn't care customer service at all I have no idea why do they make apps and didn't care anything about it
*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]
Nov. 1, 2021
Used it for a while, did not do anything for my seo and did not work properly, it's very expensive app, not worth a penny in my opinion.
Thank you for your feedback Kwiketo team. I understand that you have concerns about the effects of our app on your site, as well as the price. I would love to have you re-install so that we can look into this and address those issues. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. I've reached out over email to see if we can help recommend some best practices and some help. Cheers, James
Nov. 9, 2021
UPDATE!!! As the team was so nice and kind, I decided to give it another go. Also, with do many positive reviews on here, I thought maybe the first time something went wrong WORST DECISION EVER. Installing the app has NUKED my organic reach - even Google does not understand it . i spoke with them, this app may have actually a NEGATIVE impact on your google search results LOL... Additionally, I reached out to SEO Optimisation Support and NO ONE has come back to me to explain what’s going on. A whole day of no traffic to my website, and a customer service that does not respond. It’s been 8 hours. Hence I’m leaving this review as I’m sure I’ll now receive a message….? I hope Please do not make the same mistake as I did (twice) and avoid at all cost. Terrible - after installing this app I’ve lost EVERY organic reach coming from Google. Products didn’t show up anymore in google and I’m now going into Christmas season with a destroyed website due to this app. They did offer me a full refund though, clearly indicating they know that something in their code messed up my entire website. I will rebuilding it from scratch now myself with google analytics and other free google resources, hoping I can salvage things! AVOID!
Update: November 9th 2021 Hi Lunar James team, After talking with our developers, we have never seen our app affecting Google Ads or any other Google services besides Google Search, so it is puzzling to hear that you've been having these issues. Our sincerest apologies. What could be occurring is another SEO app conflicting, which can cause can cause issues with Google. Felipe, our technical support manager, has reached out to remove our code from your theme. Regarding our support times, we're genuinely very sorry for the delay there! We aim to respond within 2 hours, but I see it took us a bit longer to respond to your question. Please let me know if there's anything we can do for you going forward! Happy to jump on a zoom call to help resolve if that's easier. Feel free to reach out anytime to [email protected]. Cheers, James ------------------------ Previous response ------------------------ Hi Lunar James team, Thank you so much for your feedback and I'm so sorry about the issues that happened on your store. Laurence, one of our Senior Support Engineers, has reached out to request collaborator access and recorded a video of the solution. Please let us know how everything went with Shopify on the Google Shopping piece. Feel free to reach out 24/7 at [email protected] with any questions :). Cheers, James
May 20, 2021
DO NOT BLINDLY RUN THIS APP IF YOU ARE NOT FAMILIAR WITH SEO! So many elements of the website are now broken and overridden. It's basically like building the site from scratch again in terms of linking, descriptions, etc. — Site Developer
Hey Rob/Site Developer, we're sorry to hear you're having issues with the app. We've looked into this and couldn't find any outstanding bugs or tickets so our team has reached out to offer assistance asap!
May 6, 2021
Initially looked great, easy one-click solution. After adding, my indexable pages dropped from around 10 pages in Google to 3. I removed the app. Guess which pages lost title and meta description, cutting organic trapping to a fifth? All of them. Absolutely nuked my organic traffic. Had to restore a (LUCK!) backup of my previous theme.liquid file. Honestly, kinda garbage. God knows how many thousands lost.
Jan. 4, 2023
I GIVE 1 star because I get a offer for 21$ lifetime pro month and 21 days trial accepted it i still in the free plan and of course i spoke with the service and thy said this was a small problem that will be soon resolved i said ok is december but i can wait after 5 days i asked again and they said you have to wait more days and my trial was going this made me mad but they said they will give me the 21 days back so after 10 days i asked if now the probllem is resolved and they said i have to wait and they are working really hard for it after 2 weeks i was upset and said this is taking to long and everytime you say i have to wait so after 21 days and after the trial was gone and the PROBLEM still they charged me 31$ and i was DISPLAYED as FREE PLAN i spoked really angry and they said i have to disinstall the app and they will refund me and i did now they are saying i have to wait but i am not stupid i go to my lawyer and contact shopify and the bank to not give them the money
Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Katherine
Feb. 2, 2021
WOW I just look into my shopify Billing and guy been charging my account since September 2019 ! That is outrageous. This is super unprofessional to charge fees on apps that been uninstalled for YEAR! I will escalade this to shopify. You guy owe us 425$. Please act quickly. I don’t wanna to see any of you apps fees on my billing EVER again!
Oct. 22, 2020
I replaced an old SEO app with this one and this app actually ended up getting me removed from several first pages of google where I was getting all my organic search from. Seems to be doing my ecommerce store worse than doing any good. Now I have to re-do the countless hours of work I put into my website SEO, very disappointed in this app.
Dec. 1, 2020
I contacted this app several times, regarding the issues, it doesnt work with google rich snippets/json as advertised you can check to see if your google rich snippets is working, by googling "google rich snippets" click on the link to test your site. When this app is turned on it wont even register in google. In fact when using this app I have a huge decline in sales, When I canceled and I turned off this app off I made way more sales, The app owner contacted me said hed make changes begged me to cancel my bad review and turn it back on and promised me my old pricing. after 4 months of waiting absolutely nothing, Im not stupid I can tell if anything has been changed nothing has. Im still being charged 24.99 which is deceptive. Now if this app actually did what it said it would do it be worth at the most 9.99 a month but at 24.99 a month this is just outrageous. Shopify doesnt check or regulate these apps. This app should be removed for false advertisement.
Sept. 3, 2020
I've installed this app with no trial given And Deleted it 1 hour later. The app gives an SEO Score of 42 even though every item has been optimized and is all green. The app gives false SEO Scores. Not only that i still see a charge on my account for the app i want to be removed the app was installed for 1 hour and removed. I refuse to pay for this app. Remove the Charge from my Account.
Hi there, I'm so sorry to hear that you were having issues. We've tried to reach out a couple of times to help fix your issue and ensure that you receive a full refund. Please feel free to email [email protected] and we will handle this for you asap. Cheers Stuart
July 13, 2020
Charges for an app that has been uninstalled prior to the renewal date. We signed up for the free tester of this app, which we deleted a few days later as it was not what we required at the time. Ie the free trail was still in use. Low and behold, we have been billed for a month worth of usage which is completely wrong and unethical. Please tell Shopify users that your "free" means that you will have to pay for something you did not utilize month-end. Very disappointed and all credibility is now lost for your app for us to even consider signing up in the future. Please be very careful with this one.
Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I have submitted your refund to Shopify for processing. You should see this reflected in your account in 3-5 days. Please contact us at [email protected] as we would love an opportunity to turn this experience around for you. Cheers, Lloyd
June 1, 2020
May be good if your existing SEO work is terrible, but after spending the last 1-2 years working on SEO, this app destroyed all my hard work and my store is now not showing at the top of google image search results. I have spent the last few hours trying to rectify it to so far no avail. I'm feeling devastated. I did the 1 week free trial and deleted the app as I noticed no positive difference in my search rankings or site traffic.
May 22, 2020
I installed this app with the 3 day trial period and uninstalled as was not what I was looking for. I got charged the full amount, after contacting them and them promising to refund me I still got charged by shopify for the app. I tried to contact them again, but after 4 days I still have not received any communication. App not worth the cost even