All reviews

Rating Breakdown

  • 5
    87% (7,228 ratings)
  • 4
    8% (704 ratings)
  • 3
    2% (137 ratings)
  • 2
    1% (45 ratings)
  • 1
    2% (159 ratings)
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1 / 5 Share

July 25, 2020

Doesn't work! When I want to update it in Shopify it says: 404 not found. So its not working at all.

Using app

3 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

July 13, 2020

Charges for an app that has been uninstalled prior to the renewal date. We signed up for the free tester of this app, which we deleted a few days later as it was not what we required at the time. Ie the free trail was still in use. Low and behold, we have been billed for a month worth of usage which is completely wrong and unethical. Please tell Shopify users that your "free" means that you will have to pay for something you did not utilize month-end. Very disappointed and all credibility is now lost for your app for us to even consider signing up in the future. Please be very careful with this one.

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I have submitted your refund to Shopify for processing. You should see this reflected in your account in 3-5 days. Please contact us at [email protected] as we would love an opportunity to turn this experience around for you. Cheers, Lloyd

1 / 5 Share

July 7, 2020

亂扣我費用.................................................................................................................................................................................................................

Using app

About 1 month

Total reviews

3

Average rating

1.0

Developer Reply

Hi there, I'm so sorry for any hassle you had here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at [email protected] and our team will get onto this right away! Cheers, Lloyd

1 / 5 Share

July 2, 2020

Charges for an app that has been uninstalled prior to the renewal date, Can't get in contact to rectify this issue. IS A SWINDLE!!! DO NOT RECOMMEND!

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at [email protected] and our team will get onto this right away! Cheers, Lloyd

1 / 5 Share

July 1, 2020

Charges for an app that has been uninstalled prior to the renewal date, Can't get in contact to rectify this issue. DO NOT RECOMMEND!

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at [email protected] and our team will get onto this right away! Cheers, Lloyd

1 / 5 Share

June 26, 2020

Die App hat meine SEO-Punkte verschlechtert, tytle-tags dupliziert... und dazu wird alles nicht gelöscht, wenn man die App desintalliert... nicht zu empfehlen.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

1 / 5 Share

June 3, 2020

This app makes some big claims, but in truth, it has not lived up to any of them. Since moving from another SEO app I have seen a drop in website visits, my website speed has not changed. When I reached out for help I received no reply. Can I please request a refund. I would no recommend this app, there are better ones out there that are cheaper, and easier to set up. They also offer better support. Please refund and if there is a problem, fix it.

Using app

25 days

Total reviews

15

Average rating

1.5

Developer Reply

Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at [email protected] and our team will get onto this right away! Cheers, Lloyd

1 / 5 Share

June 3, 2020

I have actually seen a drop in my ranking and when I asked for help I was ignored. Until this app is set up properly I am not willing to pay for it and I am requesting a full refund. I will be uninstalling the app if no one gets back to me with a fix soon. Please process the refund of any money paid so far as I am not happy at all.

Using app

25 days

Total reviews

15

Average rating

1.5

Developer Reply

Hi there, I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address. I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at [email protected] and our team will get onto this right away! Cheers, Lloyd

1 / 5 Share

June 3, 2020

The app seems nice but it did nothing to me, I used some third party testing and it had the same score as before and it had the same loading speed even though the app says that is supposed to be faster.

Using app

43 minutes

Total reviews

7

Average rating

3.1

Developer Reply

Hi there, I believe this review was intended for our free Page Speed Optimizer app? https://apps.shopify.com/page-speed-optimizer Our SEO app does not have any of the features mentioned in the review :( Cheers Stuart

1 / 5 Share

June 1, 2020

May be good if your existing SEO work is terrible, but after spending the last 1-2 years working on SEO, this app destroyed all my hard work and my store is now not showing at the top of google image search results. I have spent the last few hours trying to rectify it to so far no avail. I'm feeling devastated. I did the 1 week free trial and deleted the app as I noticed no positive difference in my search rankings or site traffic.

Using app

7 days

Total reviews

5

Average rating

4.2

1 / 5 Share

May 22, 2020

I installed this app with the 3 day trial period and uninstalled as was not what I was looking for. I got charged the full amount, after contacting them and them promising to refund me I still got charged by shopify for the app. I tried to contact them again, but after 4 days I still have not received any communication. App not worth the cost even

Using app

2 days

Total reviews

4

Average rating

2.0

1 / 5 Share

May 14, 2020

I have been suffering so badly after i installed SEO image optimiser Auto SEO. Our traffic has gone down, SEO rating has gone down , almost all SEO optimization has gone down, They are showing duplicate SEO and harassing us last 10 days. We are not happy on their services. If they streamiline the errors and issues , then I will enhance the rating else this rating will remain lowest. I do not get any support in spite of paid member, I request them to not charge us unless all SEO problems are resolved fully.

Using app

3 months

Total reviews

15

Average rating

2.7

1 / 5 Share

May 7, 2020

The only action I could find, using the free version to test before I spend, was my alt text. This app deleted my accessibility alt text, and replaced it with the title of the product. On every picture, on every product. Not only did this action make my site less accessible to those with vision impairments or cognitive disabilities, my pics are now redundant in the eyes of web crawlers. They claim they saved me $135.

Using app

11 days

Total reviews

1

Average rating

1.0

1 / 5 Share

May 6, 2020

ME OBLIGO LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Store

POLERIN

Using app

5 days

Total reviews

1

Average rating

1.0

1 / 5 Share

May 6, 2020

Absolutely terrible. Changed the product headline of an item to a completely different item and description of the same item to INCLUDE a FREE item that is not and has never been offered with that item. Gladly I spotted this early - otherwise I could have ended up with a lawsuit! Now I have to also waste my time reverting the product description to its previous - now deleted - one. Terrible! How will you compensate me for this?

Using app

22 days

Total reviews

1

Average rating

1.0

1 / 5 Share

April 21, 2020

I can't believe this would automatically change all of my alt tags without even contacting me or asking me first!!! I sent an email to customer service about the alt tags and if it would mess up my site and was waiting for a response when it automatically changes all of my alt tags!! This is so many hours, days, weeks maybe even a month of time that I worked on to customize my alt tags and have to redo everything because of this horrible feature (AN APP SHOULD NEVER AUTOMATICALLY CHANGE YOUR ENTIRE SITE WITHOUT PERMISSION) and POOR COMMUNICATION! Why did they not tell me this when I emailed them CLEARLY my concern, 5 days before they wiped all of my data. This literally made me break down in defeat. I can't believe how much of my hard work is gone.

Using app

7 days

Total reviews

6

Average rating

4.3

1 / 5 Share

April 11, 2020

This app ruined all of my exisiting Google Meta Descriptions and replaced them all with garbled words. Be careful using it. You can lose money like I did.

Using app

About 4 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

March 28, 2020

Terrible customer service. It's been over a week, and I still haven't gotten my bug resolved from the customer service team. Ridiculous because my SEO is compromised because of them.

Using app

Over 2 years

Total reviews

5

Average rating

3.4

Developer Reply

Hi there, My sincere apologies for the hassle here. As seen in our reply yesterday (https://share.getcloudapp.com/eDuxDzJj) we are working to resolve your issue. I'm sorry it's taking longer than expected, I'd be more than happy to offer a full refund if you like though. Please feel free to get in touch any time ([email protected]). Cheers, Stuart

1 / 5 Share

March 10, 2020

Just start, ask for payment. Sincerely I would prefer to test and pay later. In case it does not perform, or I decide to use other solution. Then how do I go back ?

Using app

21 days

Total reviews

1

Average rating

1.0

1 / 5 Share

March 8, 2020

messed up my entire store..... so bad. hope the support team can help me so i can remove this review.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm so sorry to hear you had an issue here. The app is designed to only alter markup code that will not affect your store's code or design. I can see the issue has been resolved but I'd be more than happy to take a look into the issue for you if you'd like to accept the collaborator request that I just sent over. Cheers Stuart